Messages

1

Mitel MiVoice Business/MCD/3300 / One way audio when using officelink

« on: March 28, 2017, 10:45:36 AM »

We have a Mitel 3300 running on BT SIP lines and we have a number of users who are experiencing one way audio issues when using officelink.

The problem manifests itself in one of three ways:

1) On inbound/outbound calls, the user (my colleague) can not hear the other party

2) On inbound/outbound calls, the other party can not hear the user (my colleague)

3) On outbound calls, the other party answers the call but hears a 'ringing' tone still

2

Mitel Software Applications / Click to call with Micollab

« on: May 20, 2016, 05:24:08 AM »

We've just had a 3300 installed and some of our users are using micollab client as a softphone with USB headsets.

We use Salesforce CRM and our current Bria softphones does click to dial in Salesforce - i.e. we click the number (which is a link) and Bria dials the number.

Micollab out of the box only seems to do a shortcut - i.e. I have to highlight the number, then press the ctrl-F1 shortcut.

Is there a better/fewer clicks way of doing this?