Messages

1

MiVoice Office 250/Mitel 5000 / SIP External IP Issue (Internal Fine) - Mitel 5000

« on: June 13, 2017, 12:55:29 PM »

Okay, I'm banging my head against the wall here.  I'm using Bria for both Windows and Android with my Mitel 5000.  When I'm on our network and point to the internet IP (192.168.x.201) things are working great. 

The second I'm off the network and point to the external IP, it errors 503.

I'm 99.998% sure I have the firewall setup correctly.  5060-5062 is open.  44000 was open for connecting remotely for administration.  I removed it and lost access.  port 80 and 443 are also open and if I remove them I lose access so I know I'm opening the ports correctly.

About 6 months ago, I had my phone company help put the Mitel 5000 behind a firewall because we were having a pegged CPU.  We were successful but after it was still being pegged.  Here is where it gets funny.

I swore that the tech when into somewhere on the Mitel 5000 itself and did some IP filtering or blocking from external systems to remove the external traffic.  He told me that "china and others were doing a brute force attack"  That support rep is no longer there and the new person I'm working with says that the mItel 5000 has no firewall or ability to block ip.  I was there and know that the tech didn't touch my firewall.  The CPU hasn't been pegged since he "made the change".

Any ideas?

Here is where I'm stuck....phone company is blaming my firewall.  I'm very confident it is setup correctly. 

2

MiVoice Office 250/Mitel 5000 / Re: MiVoice Office 250 Conference Room Phone Options

« on: February 16, 2017, 12:24:57 PM »

You are awesome.  THANKS!
In your experience is the 7 / 12 or 20 foot range they advertise pretty accurate? 

3

MiVoice Office 250/Mitel 5000 / Re: MiVoice Office 250 Conference Room Phone Options

« on: February 15, 2017, 11:46:00 PM »

Thanks! I think this is my option then! I notice you mention the 5000 and the 7000.  Is the 6000 not an option?

Seems like I want something between the 5000 with a 7ft range and the 7000 with 20ft range and the 6000 says it is a 12ft range.

I've followed some instructions to setup a Mitel 5610 IP DECT (2 phones) in the past.  This sounds silly but can you point me to their knowledge base?  Most of the time it's been just searching google and finding a forum user post and following those instructions.

4

MiVoice Office 250/Mitel 5000 / Re: MiVoice Office 250 Conference Room Phone Options

« on: February 15, 2017, 10:53:52 PM »

The Polycom IP 5000 and 7000 phones (depending on room size) are solid performers, and do require a CAT F license. I wouldn't even consider a UC360, as they are not intuitive and end-users need lots of hand-holding.

You can go cheap, and regret it during each and every call, or look at a decent phone as being a long term investment in productivity.

I should clarify. I want to go low cost, not cheap.  I want quality and simplicity over bells and whistles.

I'm very open to IP Phones *if* they are easy to setup and the quality is good.  These are not horribly large rooms.  10x20, 12x14, 10x12.  Everyone seemed to be pointing towards the SoundStation2 or VTX1000 models but IP is easier to run.

Just to confirm, these use Cat F licenses, not Cat D?

How is the setup?

5

MiVoice Office 250/Mitel 5000 / MiVoice Office 250 Conference Room Phone Options

« on: February 15, 2017, 06:11:42 PM »

Hello!  We have a Mitel 5000 (MiVoice Office 250) and adding two conference rooms.  We have digital and VOIP licenses but the current VOIP 5330 standard phone isn't cutting in in our one room.

I'm understanding that the PolyCom SoundStation2 Ex is compatible but is it as easy as just hooking it to one of my digital lines and assigning that port an extension in the system?  Trying to go on the cheap so ebay is likely going to be my source so if there is a particular model that works or doesn't work, I'd appreciate that.  Would like to go with the UC360 but just out of my price range (new or used).

Thanks for your help!

6

SIP On Mitel / 5610 Outgoing calls okay - can't ring in "destination is not responding"

« on: May 19, 2016, 04:37:02 PM »

Pretty self explanatory but stuck stuck stuck.  Got a new 5610 and a single phone setup on extension 151 but nothing I can do can get someone to call into that extension or have it ring while on a hunt group or as part of a dynamic extension.

I can't see to find much online about this problem and not even sure where to go to begin troubleshooting.


Appreciate any help someone might provide.