Messages

1

SIP On Mitel / Re: Mitel 5312 running SIP

« on: March 06, 2020, 11:41:00 PM »

I think your probably missing the language file

There are lots of threads on here about this

2

Mitel MiVoice Business/MCD/3300 / Re: Contact Center Client does not show all ACD Agents

« on: November 11, 2019, 09:14:06 PM »

You need to have an employee created for each agent

For the ones not showing they are probably not allocated against an emoloyee

3

Mitel MiVoice Business/MCD/3300 / Re: Agent adjusting skill sets/queues without having permission to do so?

« on: August 17, 2019, 04:39:49 AM »

I have a call center agent who has basic access to our Mitel system. his only option that i can see is "log out of all groups".  The odd thing is that every day right after he logs in, and then again right after he logs back in from lunch, he is logged out of every queue excpet for one of our email queues. the most desirable/easiest skill he has to do. it really looks like he is logging himself out of all of these skillsets, but he should not have the ability to do so. he is a remote employee, so i can't really walk over and check out what he is doing. has anyone seen anything like this?

thanks!

Default presence is set to absent

4

Mitel MiVoice Business/MCD/3300 / SDS is Off

« on: February 03, 2019, 03:34:08 PM »

Do a license status from the dlm and post the result

5

Mitel MiVoice Business/MCD/3300 / Re: Option 129 error when setting up replacement phone

« on: January 04, 2019, 06:57:06 PM »

This is a vlan issue. The phone is booting up in the default vlan

Check lldp config on the switch or try a different port

6

Mitel MiVoice Business/MCD/3300 / Re: Logs to show physical phone HotDesk user is logged into?

« on: August 22, 2017, 05:37:17 PM »

You will get it from the logs if you go back far enough