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MiVoice Office 250/Mitel 5000 / Hunt Group callers cutting off
« on: April 23, 2021, 06:40:24 AM »
Hi
We have a couple of Doctors surgeries that are having the same problem, now this only seems to happen when they are very busy, callers ring into an AA & choose the option for appointments they are then queued & get the (you are number x in the ) they can sit there for quite a while as they are busy, what happens then is that when the caller gets to number 1 it just drops the call, we have done wireshark traces & it is the system that's dropping the call..
Does anyone have any ideas as it's driving me mad..
We have a couple of Doctors surgeries that are having the same problem, now this only seems to happen when they are very busy, callers ring into an AA & choose the option for appointments they are then queued & get the (you are number x in the ) they can sit there for quite a while as they are busy, what happens then is that when the caller gets to number 1 it just drops the call, we have done wireshark traces & it is the system that's dropping the call..
Does anyone have any ideas as it's driving me mad..