Messages

1

Mitel Software Applications / Re: Caller ID not in Emails

« on: August 10, 2022, 02:06:30 PM »

My voice mails to email had been working fine with the caller ID. I did an upgrade of the NuPoint and it broke it again. Mitel sent me Roll-up Patch: NPM-2047, NPM-2112, NPM-2242 and installed it. That fixed it again.

Patched modules: mitaiProxy mitaiMonitor msbBridge vm_dispatcher

2

Mitel Software Applications / Re: MBG Tug Crash

« on: November 18, 2021, 05:46:47 PM »

Per Mitel this Tug Crash is a known bug in 11.2 with no patch.

Mitel Support <tsc@mitel.com>
Thu 11/18/2021 3:31 PM
Last Troubleshooting Note:
Hi
This is a SIP related crash that has been fixed in 11.3.0.47.

It shouldn't happen often, and there is no patch for 11.2 at this time. Can the site upgrade?

3

Mitel Software Applications / Re: Mitel Call back requeues

« on: November 18, 2021, 12:23:16 PM »

Access to requeue and reject a call back can be done in the Ignite and Contact center client. Run a report "Callback Queue Group Performance By Agent"  see who rejected and requeue the calls and review what they have access to. Or talk to the user directly and ask.

Callback Queue Group Performance By Agent                        
                        
11/18/2021 - 11/18/2021                        
Created on 11/18/2021 12:17:12 PM by tdavis                        
                        
Agent ID   Callbacks presented   Callbacks answered   Callbacks handled   Handling time (hh:mm:ss)   Average handling time (hh:mm:ss)   Callbacks requeued by agent   Callbacks rejected by agent   
5913   2   2   2   00:00:00   00:00:00   0   0   
5944   1   1   1   00:00:00   00:00:00   0   0   
5946   1   1   1   00:00:00   00:00:00   0   0   
5942   1   1   1   00:00:00   00:00:00   0   0   
5961   2   2   0   00:00:00   00:00:00  2   0   
5911   1   1   1   00:00:00   00:00:00   0   0   
5941   1   1   1   00:00:37   00:00:37   0   0   

4

Mitel Software Applications / Re: Management Studio Install on Windows 10 fail

« on: November 18, 2021, 11:41:56 AM »

Have had simular problems on Windows 10 computers where .NET is not installed and the computers are set to get Windows update from WSUS or other locations besides directly from microsoft.

Moving the computer to an OU that allows it to install windows updates directly alllows the Managment studio to pull in the .NET items it needs. Then move it back to the orginal OU.

Hope this helps.

5

Mitel Software Applications / Re: MBG Tug Crash

« on: November 18, 2021, 11:36:59 AM »

Just upgraded to MiVoice Border Gateway 11.2.0.316 on 11/13/2021 and got the tug crash for hte first time since using teleworker starting in 2012.
Mitel ticket open and techs reviewing Just wonded to post incase others start seeing this in the new version.

6

Mitel Software Applications / Re: Mitel Call back requeues

« on: November 18, 2021, 10:28:35 AM »

Assuming you are using a copy of or modified version of Outbound voice callback subroutine. When the agent gets the call back requested they are presented with five option. 1 - play the message, 2 - call the person back, 3 - requeue the callback request, 4- reject the callback request and 5 - to replay. 

7

Mitel MiVoice Business/MCD/3300 / Re: 9.0.3.15 on MXe-III One way Audio on E2T

« on: October 15, 2019, 12:40:29 PM »

Update:
Mitel Ticket Notification 900565678

Mitel determined the problem is a memory leak with ICMP redirects causing resource issues. They have a patch for it and will be testing it on our system next week.

8

Mitel MiVoice Business/MCD/3300 / Re: 3300 Caller ID issues

« on: September 19, 2019, 03:48:11 PM »

Tested this on a few phones.

  Phone A - Keys setup with single line main extension ie. 2066 and a second line ie 1066-  Caller ID will work when calling out directly. But if you transfer a call it uses the single line 1066 to call out which does not have a Caller ID associated with it and will use what  have defined in other tables. For example you could have 1066 defined in the ISDN - Outgoing call Characteristics - DID Ranges for CPN Substitution form. 

You can add the second line to the DID Ranges for CPN Substitution form and give a CPN you want.

Phone  B - Keys where set as line 1 and line 2 Multi-line extension both 2066. This setup used the same CPN for direct and transfer calls. 

Troy

9

Mitel MiVoice Business/MCD/3300 / 9.0.3.15 on MXe-III One way Audio on E2T

« on: September 19, 2019, 03:07:39 PM »

Shortly after upgrading three MXe-III controllers to 9.0.3.15 we experienced audio problems on all incoming and outgoing calls using any of the PRI's on the controller.  This has not happened to all three controllers at the same time but each one has experienced the same problem. 

1) Placing an old Analog phone on the controller and trying to call an extension we get no Audio.
2) Placing a Digital (IP) phone on the controller and calling another digital phone works fine.
3) Calling on the trunk ports on the controller get no audio.
4) Customers calling in on the PRi's get no audio.

Mitel has replaced the ET2 cards on all three controllers with 1GB, two of the controllers had 512MB cards. All this did was instead of the problem happening every 4-5 days it took 10 days.

Only item I could find was in the "chroot_.e2tfs_.bin.journalctl_--no-pager" log file.

.47 controller - 6 PRI's
Aug 26 14:30:28 192.168.205.48 kernel: Mcc_E2T_Recv_From_RXQ::MccMallocVoiceBuffer FAILED
Aug 26 14:30:28 192.168.205.48 kernel: mcc: MccMallocVoiceBuffer failed in IOFN_MALLOC_VOICE_BUFFER

.54 Controller - 6 PRI's
Sep 03 13:33:15 192.168.205.48 kernel: Mcc_E2T_Recv_From_RXQ::MccMallocVoiceBuffer FAILED
Sep 18 20:46:39 192.168.205.56 kernel: Mcc_E2T_Recv_From_RXQ::MccMallocVoiceBuffer FAILED

Same info found on last controller when problem was happening.

At this point we get no notice about the problem until a customer emails us and let's us know they can't call in. The only way to get the audio back is to reboot the controller.

If anyone else has heard of this problem please let me know. If you have a Mitel ticket on it please let me know the number.

Thank you in advance!

Troy

10

MiVoice Office 250/Mitel 5000 / Re: Voicemail to Email Problem:

« on: June 09, 2016, 03:03:09 PM »

Did you look for a way to not send them out as root, or on the shell side look for exim.conf, in linux it is located at /etc/exim.conf.  Comment out the never_users=root


I don't have that voice system to test on.

Hope that helps

Troy

11

Mitel MiVoice Business/MCD/3300 / Re: Trouble with IE and 3300

« on: June 09, 2016, 01:19:34 PM »

Shortly after upgrading to IE 11 I downloaded and installed the certificates from the controllers and installed them in my user certificate store under trusted root certificates and the intermediate certificate authorities.   I had a number of problems in Windows 10 IE 11 prior to installing them, now I have no problems.


Hope this helps

Troy

12

Mitel MiVoice Business/MCD/3300 / Re: Why can this extension not log into ACD

« on: May 26, 2016, 03:05:54 PM »

In PrairieFyre (Micc) Your Site explorer go under the employee and check the employee license and compare the reset of the tabs under that employee to make them look like the working employees.

Is the hotdesk phone the person using on the same controller as the other agents? Under users and devices on the 3300.
Compare the service details tab under the IP device (Hotdesk Phone) against other agent phones that work.

That is where I would start, since you have question marks in the PrairieFyre Contact center screen my first guess is the license in YSE.

GL.