Messages

1

Mitel MiVoice Business/MCD/3300 / Mivoice business fallback route

« on: October 03, 2017, 07:18:25 PM »

Hi all, is there a way to set up mitel mcd where when users dial outbound a first route is used and if there are no available lines in trunk a decond route would be then used to a different trunk?
Thanks

2

Mitel Software Applications / Re: Cannot Automate Contact Center Client install due to Chocolatey problems

« on: October 17, 2016, 01:57:45 AM »

Thanks for advise happer.
I tried the 8.1 installer for client component pack from the support vendor.
It results in the same problem.
The following workaround you linked to http://micc.mitel.com/kb/KnowledgebaseArticle52481.aspx  still needs to be done PER INSTALLATION. I tried this on a new Windows 8 image not joined to domain as well.

1. Leave the MiCC Installer Open.
2. Open a command prompt As Admin.
3. Run the following command:  cup chocolatey --force
4. Run the following command:  choco feature enable -n allowemptychecksums
5. Click Retry on the MiCC Installer.

I think I may resort to just paying the Mitel support partner to come in and install this bug-ridden program for us.

3

Mitel Software Applications / Cannot Automate Contact Center Client install due to Chocolatey problems

« on: October 03, 2016, 09:56:44 PM »

Hi all,
First of all, let me just say I am surprised and disappointed that Mitel have not provided an MSI package for Contact Center v8.0 client. This is not some freebie tool from but an enterprise software.
On top of this, we are having all sorts of problems with the client.
We can assume the install can be achieved using below command as an example:
setup.exe /silent /enterpriseip="<server ip>"  /features=Ignite,ContactCenterClient,FlexibleReporting,ContactCenterSoftphone,MivoiceBorderGatewayConnector,SalesforceConnector /workflow="Client Component Pack.deploy"

Install failed on following exception:
'Error caught in task: Deploying Visual C++ 2010 SP1 Redistributable' exception.
he install of vcredist2010 was NOT successful.  B4F99488F53C2B676610DFE9868984C779536891A8D8F73EE 214BC4B' for checksum type. Error while running 'c:\programdata\chocolatey\lib\vcredist2010\tools\chocolateyInstall.ps1'. See log for details.  e 'md5'.

Only way to fix individual install to continue is to run following powershell commands before re-attempting setup while it is running:

• cup chocolatey --force
  choco feature enable -n allowemptychecksums

On top of this, we also have two Windows 7 machines where even after "Successful" install of CC client, Setup installs only shortcuts in Start Menu do not point to any executables and if I run Setup again, it says it is not installed and I try the same process on these two machines and again, only shortcuts are installed.

So, my questions are:
1. Does Mitel provide an MSI package for contact center version 8? (It did for previous versions).
2. If not, does anyone have a workaround or instruction how to be able to silently install Contact Center client without all these problems?

4

Mitel MiVoice Business/MCD/3300 / Re: replacing certificates on 3300 MCD

« on: September 18, 2016, 11:08:21 PM »

Thanks acejavelin, the ERR_CERT_AUTHORITY_INVALID on certificate presented by MCDs indicates that it is not in the Trusted Root Certification Authorities store on windows machine I am viewing it from. I can see the "Mitel Networks Root CA" in certificate chain is on the top of the chain and is not signed by any public CA. So it seems then we have to deploy " Mitel Networks Root CA" on all machines that need access to MCD servers.

5

Mitel MiVoice Business/MCD/3300 / replacing certificates on 3300 MCD

« on: September 18, 2016, 07:07:18 PM »

Hi,
I noticed IE and FF have many problems now when accessing MCD servers we have with FF for instance reporting "Secure Connection Failed - SEC_ERROR_REUSED_ISSUER_AND_SERIAL" and Chrome reports "net::ERR_CERT_AUTHORITY_INVALID"
Certificates presented by MCD servers have ssuer CN=Mitel Networks ICP CA

I want to replace certs with standard web server certs signed by StartSSL.
Would it be a problem if I replace all MCD certificates with a standard web server cert with Key Usage (Digital Signature, Key Encipherment)?
Or do Mitel MCD components require Issuer to be "Mitel Networks ICP CA" for whatever reason?

6

Mitel Software Applications / Re: Contact Center Client allow Callbacks button to Supervisors

« on: August 09, 2016, 12:01:38 AM »

Just figured it out.
Needed to assign IVR Routing Device Configuration, Enterprise Configuration, IVR Routing Workflow Configuration with "Allow Read Access" radio option selected.

7

Mitel Software Applications / Contact Center Client allow Callbacks button to Supervisors

« on: August 08, 2016, 11:52:08 PM »

Hi,
We have following roles in Contact Center: System-wide Administrators, Supervisors, Agents.
Currently, in CCM client, under "Real Time" ribbon tab, "Callbacks" button is not visible to anyone except System-wide Administrator.

I could not find any option for allowing viewing CallBacks in "Your Site Explorer" > Security roles section.
Is viewing callbacks in CCM Client possible for non system administrators like supervisors?

8

Mitel Software Applications / Re: MCD smdr data not replicating to Contact Center for some extensions

« on: July 27, 2016, 02:14:14 AM »

Many thanks!
It worked.

9

Mitel Software Applications / Re: MCD smdr data not replicating to Contact Center for some extensions

« on: July 22, 2016, 12:22:31 AM »

Quick note:
Contact Center > Media Servers > MiVB server > Data Colleciton tab contains correct settings:
SMDR: 1752
ACD: 15373
Traffic analys: 1754

10

Mitel Software Applications / MCD smdr data not replicating to Contact Center for some extensions

« on: July 22, 2016, 12:14:14 AM »

Hi.
We have Mitel contact center and MiVoice Business MCD3300 as part of the Mitel solution. Mitel MCD is configured to send SMDR to Contact Center.
We use reporting from Contact Center or inbound/outbound calls.
For some reason, CCM reports for some employees/extensions on occasional days do not display any data although these employees have been making and receiving calls that day.
Behavior is random and affects random employees.

Yesterday I had this happened to my extension as well and I discovered that I had no SMDR data for yesterday in Contact Center for my extension in CCM SQL CCMStatisticalData db > tblData_LC_Trace table. Other users were fine.

I can confirmed I can see SMDR data for those calls on MCD by issuing LOGSYS READ SMDR NEWEST 2000 MATCH <extension no>
Those calls are not in contact Center SMDR records table (therefore appears as 0 calls in CCMWeb reports)

I have no idea why for some users only on some days the SMDR data is not replicated from MCD to contact center.
Would anyone kindly point me in the right direction? I am at a loss of ideas here.

11

Mitel Software Applications / NuPoint location of voicemails

« on: July 07, 2016, 11:03:21 PM »

Does anyone know where on file system Nupoint stores mp3 voice messages left by callers?

12

Mitel Software Applications / Re: Mitel and Salesforce integration

« on: June 11, 2016, 06:48:39 PM »

Yes. We have OIG Server, I think I have an idea how to configure it.
Under Available Applications, OIG server has "Mitel---MiVoice Integration for Salesforce"
Under licensing section i see:

• Total Number of Licenses - Standard Call Control (User) Available: 0 users (0 monitors)
  Total Number of Licenses - Standard Call Control (User) Used: 0 users (0 monitors)
  Total Number of Licenses - Advanced Call Control (Server) Available: 25000 users (50000 monitors)
  Total Number of Licenses - Advanced Call Control (Server) Used: 0 users (0 monitors)
  MiVoice for Google Available: 5 users
  MiVoice for Google Used: 0 users
  MiVoice for Salesforce Available: 5 users
  MiVoice for Salesforce Used: 0 users
  Data Access Service Available: 10 users
  Data Access Service Used: 0 users
  Virtual Enablement: Yes
  MiVoice Integration: Yes
  Trusted Mode: No

I have a question:
Is above licensing enough to enable SalesForce on OIG server?
Do users who are to use SalesForce Integration plugin require also to be ACD agents on Contact Center?
As we have majority of our users not part of contact center but standard phone system extension users, can these standard users have SalesForce integration as well?

13

Mitel Software Applications / Mitel and Salesforce integration

« on: May 24, 2016, 06:01:51 AM »

I have been tasked with integrating Salesforce and Mitel. I am new to both telephony and salesforce, apologies in advance.
I installed Mitel® MiVoice Integration for Salesforce R2  plugin on our sandbox SalesForce instance.

Where do I download CTI Browser integration plugins for user's Windows workstations?
Is only a Soft Phone available to use with SalesForce CTI Browser integration? Or can I use a handset phone? (Our users will not want to use soft phone).
Does Contact Server v7.1.3 windows server needs to have some Salesforce connector installed as well? Or is the interaction between Mitel and SalesForce is only at the client browser level?

thanks

14

Mitel MiVoice Business/MCD/3300 / Re: License install quote

« on: May 19, 2016, 10:45:26 PM »

Apologies, quote wasn't worded correctly. labor and licenses were part of the same cost.

15

Mitel MiVoice Business/MCD/3300 / Re: License install quote

« on: May 15, 2016, 11:17:27 PM »

10 x License cost itself was only few hundred dollars. It is the license install cost of $3500 (labor) i am asking about.
Also, do you mean 1 user license costs that much? I find it hard to believe.