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Mitel MiVoice Business/MCD/3300 / display incoming caller ID on external transfer
« on: April 20, 2016, 11:56:58 AM »
Hi,
Apologies if this has been covered, I couldn't find this in my forum searching.
We have a situation where we use the auto attendant to transfer incoming calls to an external service. When this happens, the CLI displayed is our main ISDN number rather than the CLI of the incoming call. I've tried to find if this is a setting somewhere to pass the incoming CLI to the external system but no luck so far. Does anyone know if this is possible and if so, where is the option I need to set?
Thanks in advance,
Lee.
Apologies if this has been covered, I couldn't find this in my forum searching.
We have a situation where we use the auto attendant to transfer incoming calls to an external service. When this happens, the CLI displayed is our main ISDN number rather than the CLI of the incoming call. I've tried to find if this is a setting somewhere to pass the incoming CLI to the external system but no luck so far. Does anyone know if this is possible and if so, where is the option I need to set?
Thanks in advance,
Lee.