Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Deploy new screen saver to all phones

« on: July 21, 2017, 04:13:46 AM »

Okay guys,

Thanks for everyones help. Sounds like a job for a work experience lad 

2

Mitel MiVoice Business/MCD/3300 / Re: Deploy new screen saver to all phones

« on: July 18, 2017, 09:59:12 AM »

Hi

Could someone elaborate on the TFTP method of setting a custom screensaver please? I am struggling to find anything.

Thanks

James

3

Mitel MiVoice Business/MCD/3300 / Re: Deploy new screen saver to all phones

« on: July 14, 2017, 09:52:54 AM »

Hi

griff92,

Can't it be loaded on the TFTP server with a specific naming convention so that any phone of that style automatically downloads the new screen saver when it boots up?

Thanks,

TE

That sounds a bit clever! So find which is the TFTP server, load the image, reboot all the phones...

... i'll look into it, thanks 

4

Mitel MiVoice Business/MCD/3300 / Deploy new screen saver to all phones

« on: July 14, 2017, 02:51:09 AM »

Hi

We have an MiVB and a load of 5320 IP Phones.

I have a nice new screen saver to put onto all the phones. But does any one know how I can do this in the quickest way possible?

I can see that I can go to users and devices > User and services Configuration > choose a phone > go to Phone Applications and set the relevant screen saver.

But it will take me forever to do that on all our phones.

So if it is possible to set push it out to all phones, next, is it also possible to set it so that any new user/extension also gets the screensaver automatically?

Thank you

5

Mitel MiVoice Business/MCD/3300 / Re: External micropohne with UC360 conference phone

« on: June 21, 2017, 03:22:13 AM »

Well the pre-amp for the microphone didn't work.

Oh well.

6

Mitel MiVoice Business/MCD/3300 / Re: External micropohne with UC360 conference phone

« on: June 13, 2017, 12:14:36 PM »

I don't know what frequencies are used by the UC360, but generally radio spectrum is allocated differently in North America v. Europe, so you should have multiple settings depending on where it is being installed.

I understand the radio thing, but if connecting to a base unit, it shouldn't matter. I guess without knowing what is used for the European setup, it's hard to say much.

Yeah in my mind it should just be - Entension MIC on or Off. In terms of wireless frequencies this would be managed by the wireless receiver (the revolabs dual thing in Mitel's case).
Its still frustrating that there isn't more support or documentation on how to use other extension microphones. They say they only support the one revolab kit. But what if I wanted to have a ceiling mic kit in a large conference room. anyway...

The preamp has been ordered, it should be here next week. I'll see what happens!

Cheers

James

7

Mitel MiVoice Business/MCD/3300 / Re: External micropohne with UC360 conference phone

« on: June 08, 2017, 04:41:01 AM »

Here in the States, the Revo Labs comes as the wireless mics plus the base unit. The base unit has 2 channels which connect to a y cable before plugging in the UC360. I would gather that this cable is a stereo to mono and the connector on the unit is labeled line in. This would make me believe that the signal level would be higher  than what a microphone usually puts out. If you have a phono preamp, it would be easy to test

Thanks johnp

I'm going to buy a cheap pre-amp to see if we can get the microphone working. We can't justify spending the amount of money they are asking for the revolabs stuff.
I'll update when we got it bought and tested.

Thanks

8

Mitel MiVoice Business/MCD/3300 / Re: External micropohne with UC360 conference phone

« on: June 07, 2017, 06:04:42 AM »

By line level, do you mean it would need a pre-amp or something to boost/gain the microphone?

Yes that is what i\I think will need to be done

Thanks.

I'll do a bit more digging. Our Mitel Reseller said there is nothing available from mitel apart from the £1200 revolabs kit!!!

Thanks for your help.

9

Mitel MiVoice Business/MCD/3300 / Re: External micropohne with UC360 conference phone

« on: June 07, 2017, 06:03:06 AM »

griff92,
Having never added an "Extension Microphone" before I did a bit of digging and can I assume you enabled the settings on the UC360? (See Below)



This was taken from their UC360 manual. I'm not sure if Mitel manufactures their own "Extension Microphone" and supports also the Revolabs Extension Microphone" as 3rd party device? Again I've never added this kind of device.

Thanks,
-Iron

Yeah - its not clear what the difference between them is, but I tried both. Thanks

10

Mitel MiVoice Business/MCD/3300 / Re: External micropohne with UC360 conference phone

« on: June 06, 2017, 09:58:30 AM »

Hi

Thanks for the reply 

By line level, do you mean it would need a pre-amp or something to boost/gain the microphone?

Thanks

11

Mitel MiVoice Business/MCD/3300 / External micropohne with UC360 conference phone

« on: June 05, 2017, 07:11:54 AM »

Hi

Has anyone successfully got an external mic working with a UC360 conference phone that is not a revolabs mic?

I know mitel sell the kits, but they are a bit pricey. I purchased a standard conference mic that has a 3.5mm TRS jack on, enabled the settings under extensible microphone, but it doesn't work. And I'm not sure if it should or not!

Thanks

12

Mitel Software Applications / Re: Mitel AWC application crashing

« on: March 24, 2016, 05:23:46 AM »

Hi

Thanks for the reply.

I don't believe it did.
I have been looking into dotnet as an issue and have stripped all versions off using the dotnet cleanup tool. I then put just 4 on and still had the issue. And then tried again with just 4.6.1 clean install but same issue.

The weird thing is it doesn't affect everyone, and I could log onto a laptop where someone had an issue and it works fine. So its sort of looking like its profile related to me. But i'm struggleing to work out how!

13

Mitel Software Applications / Mitel AWC application crashing

« on: March 22, 2016, 11:50:03 AM »

Hi

A number of our users are finding that the MiCollab Audio, Web and Video Conferencing Client is crashing when trying to go into a conference.

The users can click a link on the invitation email then click on share. The splash screen for the client appears but then they receive the following error:

"MiCollab Audio, Web and Video Conferencing Client has stopped working."



In the event log the users get the following message:

Faulting application name: MCAC.EXE, version: 6.0.38.0, time stamp: 0x56157f2f
Faulting module name: clr.dll, version: 4.6.1055.0, time stamp: 0x563c0f73
Exception code: 0xc00000fd
Fault offset: 0x00014441
Faulting process id: 0x1ce4
Faulting application start time: 0x01d1838192e3ca5f
Faulting application path: C:\ProgramData\Mitel\MCAClient\MCAC.EXE
Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
Report Id: d35d04c7-ef74-11e5-b746-5440876d8c10


I have performed the following troubleshooting so far:
·         Uninstalled and reinstalled the client did not resolve
·         Under:
o   “C:\Users\username\AppData\Local\” renamed Mitel folder to Mitel.old and
o    “C:\Users\username\AppData\Roaming\” renamed Mitel folder to Mitel.old
o   The application still crashed
·         Logged on as an unaffected user. The application did work
·         Ran .net framework cleanup tool to remove all versions of .net framework and installed latest version (4.6.1) issue still occurs.
·         Logged onto a different laptop as an affected user. The client works as expected.

AWC Client version: 6.0.38.0
OS Version : Windows 7 SP1 Enterprise

Many thanks

James