Messages

1

Mitel MiVoice Business/MCD/3300 / Re: routing DID number to Third party via internal SIP trunk

« on: July 20, 2018, 06:19:26 AM »

The Fax server is Xphone server and it is using SIP Trunks.
Its the routing of the call to the server which I would like advise on.
Instead of taking the DID number then translating it to a speed call the to another number then sending the original DID number, I would like to know if there is a way to send the DID number direct to the SIP trunk.

2

Mitel MiVoice Business/MCD/3300 / routing DID number to Third party via internal SIP trunk

« on: July 19, 2018, 08:52:27 AM »

Hello,

I have an MiVB and a Fax Server and I have it working but not sure if I have set the routing of the DID number correctly or is there a simple way to do this.
I have a DID number 123456789 which in Direct Inward dialing service I send to destination number 66801.
this is a  speed call that translates 66801 to 66123456789 then routes to the Internal SIP trunk and removes the 66, sending 123456789 to the Fax server.

It works but a bit messy.

thanks in advance.

Max

3

Mitel Software Applications / Re: Ignite - Screen Refresh rates on 2nd screen

« on: July 12, 2018, 08:51:44 AM »

did you find a solution as I am having the same issue?

4

Mitel Software Applications / MiCC email failedroute

« on: June 06, 2018, 11:39:38 AM »

When you get a Invalid Destination in failed route for example "To all users" would I be correct to put in a Subject Filter, Subject filter, Subject Contains Auto Response or Subject and add an or to the list with Subject contains " To all Users.

Anyone with any documentation on Faildroute please share.

I have the KB ALM0125 but finding it hard to work out all failedroute conditions.

5

Mitel Software Applications / PROBLEM: MiContact Center doesn’t work when the computer display is other than 1

« on: March 15, 2018, 03:53:08 AM »

PROBLEM: MiContact Center doesn’t work when the computer display is other than 100% (for example 125%)

The problem affects all users. As an example, we will use my computer. Following are my current settings for the display  100%
MiContact Center can be opened without any problem. Following screenshot shows the MiCC view of the Agent Queue “Minusines – Reception”:
I now change the display to 125% and I restart my computer in order for the changes to be implemented:
After a restart of the computer, all icons on the desktop look bigger obviously:
I suceed to open MiCC:

But when I press on “Agent by Queue”...
I receive following message:
When I click on “Show details”, I see some explanation which I don’t understand:
I click on “Restart the application” hoping that it will solve the problem:

But even afetr a restart of the application…

6

Mitel Software Applications / Re: MiCC Gmail

« on: March 14, 2018, 04:58:06 AM »

yes I have the Multimedia license and I would like to use a standard gmail account to use it for receiving en answering email via ignite?

this KB talks about CONFIGURING YOUR GOOGLE APPS FOR BUSINESS ACCOUNT, I don't want to use a Business account just a standard account is it possible to do this.

thanks for your reply.

Max

7

Mitel Software Applications / MiCC Gmail

« on: March 13, 2018, 04:31:18 PM »

Hello,
I have a Demo MiCC and would like to set up a standard Gmail account. I don't think it is possible but a colleague is say that Mitel Luxemburg have done this?
Is it also possible to set up a demo with the Chat from a web site, I have found a demo web page on the server has anyone set this up as a demo?

Regards

Max

8

Mitel MiVoice Business/MCD/3300 / Ring group to embedded voicemail to keys on multiple keys

« on: October 17, 2016, 03:49:58 AM »

Mitel MiVB 7 with embedded voicemail.
 Hello

 This is an old one.

 DDI = 02034567890 which speed calls 7890 to 1771 (IVR)then schedule to message then to a ring group 6336.
 6336 if unanswered after 20 seconds goes to ACD path 5999 with interflow to 5998 which is a key on a phone. 5998 is a voicemail box and keys on phones are message waiting for 5998.
 Level 7 on MCD with embedded voicemail (no Nupoint).

 I have looked online and can see people using nametag groups but this doesn't work if you want the voicemail under a key.

 Question: IS THERE A WAY OF USING A RING GROUP DIVERTING TO VOICEMAIL WITH KEYS ON MULTIPLE PHONES FOR THE VOICEMAIL WITHOUT USING AN ACD PATH.
 I HAVE TRIED THE NAMETAG BUT IT WILL NOT ALLOW YOU TO PUT A KEY UNDER THE DEVISE?

9

Mitel Software Applications / MiCollab Client 7.1 Outlook 2013

« on: September 14, 2016, 07:02:55 AM »

Hello

I have a customer with the client on the desktop and when they sync with Outlook it either takes 5 mins for the process or just fails.

10

Mitel MiVoice Business/MCD/3300 / Re: Mitel MCD using lnternet Explorer 11

« on: April 08, 2016, 05:23:03 AM »

I have found F12 on IE 11, you set the Document mode to the level you require and then you can save this option by persist emulation setting enable.

11

Mitel MiVoice Business/MCD/3300 / Re: Mitel MCD using lnternet Explorer 11

« on: April 06, 2016, 06:12:44 PM »

thought I had got it on site A and it worked after taking it in and out of compatibility mode but site B still getting the same issue. I have tried restart and clearing the cache.
Anyone got any more ideas?

12

Mitel Software Applications / Skype for Business plugin

« on: April 06, 2016, 10:11:15 AM »

Hello

I am new to MiCollab and have never had any dealings with Skype for Business Plugin, my customer is having the following issues and advise would be appreciated.
We have a few issues. All to do with the Skype for Business plugin.
•   It crashes a lot – sometimes we can’t solve this so we put the users on the full client
•   The plugin vanishes. We can sometimes get it back by clicking around. If not, force close and re-open brings it back.
•   We still have issues of calls not always getting closed down correctly and vanishing.
•   It doesn’t work with Office 2016. This may be a big issue for us soon.
•   Be nice to have call control features as in the full client. So we can program a key or button to answer calls.

thanks as aways

Max

13

Mitel MiVoice Business/MCD/3300 / Re: Mitel MCD using lnternet Explorer 11

« on: April 06, 2016, 09:44:55 AM »

Hello lundah,

Oh I thought that it had to be on for it to work.

thanks

14

Mitel MiVoice Business/MCD/3300 / Re: Mitel MCD using lnternet Explorer 11

« on: April 06, 2016, 08:04:36 AM »

I am getting the "You must access this application with: 1. Microsoft Internet Explorer, version 9 or later. 2 Firefox 17 or later.
I agree with you that the best way to connect is Firefox or earlier version of IE.
But I have read posts saying that it is possible and I want to find the answer.
Thanks for you response.

max

15

Mitel MiVoice Business/MCD/3300 / Mitel MCD using lnternet Explorer 11

« on: April 06, 2016, 07:26:03 AM »

I have problems connecting to MCD 7 with Internet explorer 11.
I have gone through the net and KB article 13-5191-00315_v2.doc
Is it just the case that 11 doesn't work and the only way is to downgrade to 10?

I have tried clearing the cache, compatibility view, etc.