Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Contact Center Client does not show all ACD Agents

« on: November 13, 2019, 01:14:24 PM »

All is fixed now!  It seems that some were fixed with solution 1 and some were fixed with solution 2.

Thank you very much for your help!

2

Mitel MiVoice Business/MCD/3300 / Contact Center Client does not show all ACD Agents

« on: November 11, 2019, 04:44:17 PM »

Hello All,

Contact Center Client on my companies system is not showing all of the ACD agents that are setup and answering calls.  When I click on

Real Time > Agent

There are 4 agents they are not listed and a search for them comes up empty; but these ACD Agents are logged in and receive calls from their various groups.

Does anyone have any idea what is causing this?

Thanks in advance.

3

MiVoice Office 250/Mitel 5000 / Re: Call center / Fire drill setup

« on: March 18, 2016, 08:41:44 AM »

Thank you for all of the responses.

Tech Electronics,
That is the first thing that I tried...works for regular calls and it works if you are forwarding to an internal extension; but not to cell phones.

DND ON,
I know that you are absolutely right and that is probably where it will go when they are ready to spend the money and I (or someone else) is able to put the whole plan together.

dwayneg,
I will try that when I get some time...hopefully today.

Thanks again all!

4

MiVoice Office 250/Mitel 5000 / Call center / Fire drill setup

« on: March 16, 2016, 11:10:18 AM »

Hello all. 

I have a situation that I have not been able to find an answer to anywhere...hopefully someone can point me in the right direction.

The Short:
I have to find a why to have a subset of hunt group phones to ring on cell phones.

The Long:
I work for a co. that receives anywhere from 300 - 1000 phone calls in a day...those phone calls MUST be answered within 30 sec. due to government regulations.  The problem arises when there is a fire drill/emergency in the building.  When the bells go off, the entire call center must leave the building; but those phone still have to be answered.

The idea came up to have some of the phones on the hunt groups divert to/ forward/to cell phones; or to setup dynamic ext's for some of the hg phones.  My research and experiments tells me that this can't be done...maybe I missed something?

I've thought of the idea of creating an additional application that would reroute the calls to cell phones; but that would require someone to log into the system and reroute the calls to that app when the bells go off...not the best answer when you're away from your desk half of the time.  Plus I think I'd still have to setup hunt groups for the various depts.

Has anyone ever dealt with a situation like this?

My background?  Desktop support tech that inherited a Mitel 5000CP system and 40 person (and growing) call center)

Any information that can point me into the right direction for this would be greatly appreciated.

Thank you in advance!