Messages

1

MiVoice Office 250/Mitel 5000 / Re: ARS and more on a couple of Mitel 5000 Nodes...

« on: March 12, 2016, 05:52:01 PM »

Many Thanks Dwayneg for the help!

Greatly Appreciated.

2

MiVoice Office 250/Mitel 5000 / Re: ARS and more on a couple of Mitel 5000 Nodes...

« on: March 12, 2016, 04:35:14 PM »

Hi Acejavelin,

Many thanks again for these very specific questions!

AS of now EVERYTHING and the Trunk on the A node side as the primary choice.

Down the road, when things are stable, we can look into better dial plans and rearranging priority of trunks.

We are using other means to dial 911.

Thank you for your time.

3

MiVoice Office 250/Mitel 5000 / Re: ARS and more on a couple of Mitel 5000 Nodes...

« on: March 11, 2016, 10:01:18 PM »

Dwayneg   &   Acejavelin,

Thank you so much   for all the detailed explanations and help!




Can anyone else help with ARS, please?

Thanks

4

MiVoice Office 250/Mitel 5000 / Re: ARS and more on a couple of Mitel 5000 Nodes...

« on: March 11, 2016, 02:18:29 PM »

Thanks acejavelin for the hint!

Update : Added mailbox for an off-node extension  on node A and it solved issue number 1.

Thanks for that again.

5

MiVoice Office 250/Mitel 5000 / Re: ARS and more on a couple of Mitel 5000 Nodes...

« on: March 11, 2016, 02:06:33 PM »

Thanks acejavelin!

Yes, controllers are in sync, did Import/Export several times, can see all extensions, local and off-node on both sides, But, can't see properties of the off-node extensions at either side.

Extensions of Controller B have mailboxes on Controller B.

Sorry what do you mean by Extension ID? Is that Extension #?

3rd section: you mean under     Facility Groups > P1500 >  Trunk Groups/Nodes  in my case I have added a remote node  "97001" extension of node A.

Thank you for your help.

6

MiVoice Office 250/Mitel 5000 / ARS and more on a couple of Mitel 5000 Nodes...

« on: March 11, 2016, 12:56:07 PM »

Hello All,

Forgive the following basic questions, I am total noob with serious brain freeze:

Deployed ( 2 ) Mitel 5000 nodes, serving less than a handful locations through VPN.

- Node A, connected to a PRI, is handling Incoming and Outgoing and serving a Pool A of Extensions. (V.5.1 SP4)

- Node B is only serving Pool B of Extensions. (V5.0 SP2)

Internally, all Extensions can communicate regardless if they are on Pool A or Pool B.

Problems:

1 - Incoming calls to the IVR on Node A can't reach Extensions in Pool B on the second controller ( Message: The number entered is not Valid ). The Same extensions in Pool B can be reached directly through their DIDs.

2 - Pool B Extensions are not able to make outgoing calls either, I know ARS will solve this issue and let Pool B extensions use the resources of controller A, but can't locate a step by step guide to do it. I've set on one of the Extensions, "Outgoing Extension to 92000", I get ARS dial tone and then "ARS IS UNAVAILABLE".

Questions:

- What should I do to get Pool B Extensions to become VALID at the IVR of controller A, please?

- How can I please complete the ARS setup so that all Pool B Extensions can communicate with the outside world?

Any step by step help would be greatly appreciated.

Thank you in advance.