Messages

1

Mitel Software Applications / Ignite Email Requeue Timer

« on: April 29, 2016, 07:33:25 AM »

Hi

In Ignite I have requeue timer set to 7 days and ring timer set to the same. However if an advisor picks an emails and does not click accept it sits in their inbox in a ringing state. This will then only stay there for 15 mins before requeueing.

How can I get around this?

Regards

Ben

2

Mitel Software Applications / Email Reporting

« on: April 21, 2016, 11:52:18 AM »

Hi Everyone

Just a quick question, does anybody report on emails outstanding in Ignite at the close of play?

If so how?

Regards

Ben