Messages

1

Mitel MiVoice Business/MCD/3300 / Re: How can I see what number an extension is trying to dial

« on: August 29, 2025, 11:29:23 AM »

Hey guys thanks for the suggestions. I was running into all sorts of issues.  Even a dtmf decoder was giving some weird characters. The door call company eventually showed up and fixed the issue with their dialer and it is good now. I still wish there was a way in the Mitel to log the incomplete calls digit dialed.  I haven't run into it often but it would be a col little troubleshoot tool.

2

Mitel MiVoice Business/MCD/3300 / How can I see what number an extension is trying to dial

« on: August 27, 2025, 11:31:37 AM »

I have a device on an analog extension and it keeps trying to dial a 4 digit number that is invalid.   The number does not show up in the SMDR as the call never completes.   Is there a maintenance command that will show me what the device is trying to dial?   This is such a noob question and I apologize but I am not getting anywhere with my searches for answers.  lol
 

3

Mitel MiVoice Business/MCD/3300 / Re: Need some assitance with CUCM

« on: July 24, 2025, 05:17:40 PM »

set to use the DID assignment table for routing the number.

This what we cannot find in the Cisco Call Manager.

4

Mitel MiVoice Business/MCD/3300 / Re: Need some assitance with CUCM

« on: July 24, 2025, 05:12:34 PM »

I need help with the Cisco Call Manager side. We cannot find where the DIDs are "mapped" to specific extensions. 

5

Mitel MiVoice Business/MCD/3300 / Need some assitance with CUCM

« on: July 22, 2025, 12:20:33 PM »

We are working on a conversion from a Cisco Call Manager to MiVB.   The onsite support has tried but so far has come up empty on getting us call routing detail for the inbound DIDs. They gave me a read only login to the system but after looking around I am unable to locate what I need.  If anyone wants some side work I would be most appreciative.  Not expect free work. 

6

Mitel MiVoice Business/MCD/3300 / Re: Can't open server manager when

« on: June 09, 2025, 11:29:13 AM »

This isn't the issue.  The issue is if I click on system administration first then try to get into server manager form the same ESM page it will not login in using any username of password.   If I click server manager first then click system administration it is fine.

7

Mitel MiVoice Business/MCD/3300 / Can't open server manager when

« on: June 07, 2025, 03:42:30 PM »

When I login into ESM with user system and the password, I can get into the System Administration Tool but if I try and login into server manager I get an error message that says "You are not authorized to access this area" even after typing the proper user admin and the password. But if I open a new private browser or close all browsers and open a new one and go straight to /server-manager/ I can get in just fine with my Admin user and the password.   I thought this was an issue with Firefox or with caching but this happen on Chrome, Edge, as well as Opera too.  It always seem to happen if I login to ESM first I cannot get to Server manager unless I open a new window.  This isn't happening on just one PC but every PC and on different Mitel systems too.

8

Mitel MiVoice Business/MCD/3300 / Mitel EX Controller with MiVB and MBG images

« on: January 22, 2025, 03:02:45 PM »

I've been scouring the MiAccess site for any documentation on using the EX controller with MBG in addition to hosting the MiVB image but I am not having any luck,   Does anyone have anything they could share or point me to the right sections of the doc center.

9

Mitel MiVoice Business/MCD/3300 / Re: PRI configuration on MiVB

« on: July 01, 2024, 11:33:03 AM »

The MiVB certification manual has a whole chapter on it with step by step instructions.

Thanks, this was very helpful.  It has been so long since I did the training class and we pretty much skipped over this section. 

10

Mitel MiVoice Business/MCD/3300 / Re: T.38 fax calls to a specific number.

« on: June 27, 2024, 03:44:59 PM »

This has been resolved.  It appears to be an issue with the receiving fax.

11

Mitel MiVoice Business/MCD/3300 / Re: T.38 fax calls to a specific number.

« on: June 27, 2024, 03:44:18 PM »

Isn't the "FAX Over IP (T.38)" license for T.38 relay, like between controllers/network elements in a cluster, and requires a DSP-II module? I didn't think it was required for T.38 within a single controller... Just enable it in Network Zone 2 and apply Network Zone 2 to the local NE and MiCollab/MBG's.
[/quote]

That is my understanding too and we are using T.38 on numerous systems successfully without t.38 licensing.   

12

Mitel MiVoice Business/MCD/3300 / PRI configuration on MiVB

« on: June 27, 2024, 03:27:10 PM »

So I have done a lot (well actually just enough) PRI stuff on MiVO 250 but we are now doing MiVB systems.  We almost exclusively use SIP trunks but I have a client that insist on keeping their PRI.   I have never had to set one up in MiVB and I have been going to any documents I find on MiAccess but am not having any luck find a good guide for this.  Can anyone piont me in the right direction for a good step by step for configuring a T1/PRI form scratch on Business?

I am willing to hire out some assistance if anyone is interested in some tutoring.  :-)

13

Mitel MiVoice Business/MCD/3300 / T.38 fax calls to a specific number.

« on: June 11, 2024, 04:32:01 PM »

We are having issue with MiVB on a CXi II controller.   T.38 is setup and working but faxes to a specific number fails every time.

Here is what the carrier is sending me

Call-ID: 1472547508-766331086X
CSeq: 950348 INVITE
User-Agent: Mitel Border GW(MBG/11.5.2.31 TUG/4.17.0.40-01)
Reason: SIP;text="cannot parse body (SDP with no valid c= lines)";cause=400

14

Mitel MiVoice Business/MCD/3300 / SMBC controller

« on: March 03, 2023, 11:36:01 AM »

Has anyone worked with the SMBC controller yet?   I just got one and applied the MiVB on SMBC license but when I get to the MBG portion the install I am getting a licensing error.  It is the same license error as when you upgrade a license that doesn't have the active support.

Has anyone encountered this?   

15

Mitel MiVoice Business/MCD/3300 / Re: Outbound calling issue from analog lines

« on: November 25, 2022, 09:24:02 AM »

We have discovered the issue is when the COS for the faxes (4) has FAX capable set to yet the phones.   This COS was a direct copy of the Phones COS  (2) with only the FAX capable setting causing the dial out failure.