Messages

1

Mitel Software Applications / Re: UC Endpoint can't transfer calls

« on: December 03, 2015, 06:23:15 PM »

But I'm sure transferring calls from Micollab clients is possible.
You can even see that in this video at about 5:20s that there is transfer button:
https://www.youtube.com/watch?v=o4LDjIJVQ6Q
But when I make call from my Micollab client the transfer button is missing, only have hold and hang up button.

2

Mitel Software Applications / Re: UC Endpoint can't transfer calls

« on: December 03, 2015, 04:09:50 PM »

I actually use the UCA micollab client but the configuration in MCD is the same. It use the UC endpoint SIP device. I presume also the problem with call transfer is for the same reason on UC360 and on Micollab client.

3

Mitel Software Applications / Re: UC Endpoint can't transfer calls

« on: December 03, 2015, 09:27:52 AM »

it needs 3 extra multicall keys? I originally configured only one extra multi-call key. But I added another 2 now and I still don't have the transfer button. Anything else needs to be added?

Thanks

4

Mitel Software Applications / Telephone directory entries not show in the Micollab client

« on: December 03, 2015, 07:35:58 AM »

Hello,

I have Micollab with voice, set up with integrated database. Syncing between all blades works fine. But when I create external contact in the Telephone directory of the MCD it is not shown in the Micollab client. I can only find it in the Phone book of the desk phone.
Is that expected behaviour? Is there any way to show the telephone directory entries in the Micollab client?

Thanks
Peter

5

Mitel Software Applications / UC Endpoint can't transfer calls

« on: December 03, 2015, 07:32:44 AM »

Hello,

I have a problem with the Micollab client with UC endpoint softphone. I can make and receive calls but I can't transfer the calls. The Call transfer button is not there.
When I control the deskphone everything works fine, the call transfer button is in the call window and I can transfer the call.
I added second multicall line to key 2 of the UC endpoint but that made no difference.

Any suggestion?

Thanks
Peter