Messages

1

MiVoice Office 250/Mitel 5000 / Re: Users Last Name not in the directory

« on: November 24, 2015, 03:35:14 PM »

Can i get a bump on this

2

MiVoice Office 250/Mitel 5000 / Re: Users Last Name not in the directory

« on: November 23, 2015, 03:12:53 PM »

I know the users soft phone and digital ext

4054 = digital
4208 = soft

How they are actually connected without with dynamic extension express i have no idea

3

MiVoice Office 250/Mitel 5000 / Re: Users Last Name not in the directory

« on: November 23, 2015, 02:29:00 PM »

So to go into more detail here.  This is a remote office.  The user is a remote(WFH) user and has a softphone.  There is no phyical digital phone anymore as this user does not come into the office anymore.  This user was setup before dynamic extension expresss.  Her softphone rings when the digital ext is dialed but it the softphone ext is not in her Dynaminic Extension Express. 

After some more digging I can see
Voice Processor\Application\Local
Extension: 2617
Desciption: Ext 4054
Username: mbx4054
Type call routing annoucement

In extension 2617 the attendant is none.

I understand this is the one of the old way to setup user with thier softphones and digital phones.  Didnt realize it was done to this user though.

I am thinking the mailbox associated with her digital phone is not the mailbox she is using, but I do not know how to trace this any farther

4

MiVoice Office 250/Mitel 5000 / Re: Users Last Name not in the directory

« on: November 23, 2015, 01:52:06 PM »

It goes to a vmail but her recording is not there.  If I dial her extension I get her recording but I feel like the line is being forwarded to another number or somewthing.

So I dial 2500 enter mailbox # and no recording
Dial ext and it rings the user's name is not displayed instead our company name is displayed, (not what is in the description of the ext).  I have no user or mailbox with our company name attached.
Even our general mailboxes are labeled differently so the ext in question is not being forwarded to those mailbox.

5

MiVoice Office 250/Mitel 5000 / Re: Users Last Name not in the directory

« on: November 23, 2015, 01:33:08 PM »

yes

6

MiVoice Office 250/Mitel 5000 / Re: Users Last Name not in the directory

« on: November 23, 2015, 01:29:34 PM »

So the mailbox is there.  It has been there for quite awhile.  Years maybe

Here is the other odd thing.  In the mailbox under Subscriber statistics everything is zero'd out.  No last logon data or last logon time.  Also when I call the user's ext internally her name does not come up.

To verify what my goal is.  When client call and they reach our phone directory by hitting # The user\line is not listed by last name or first name.  I also dont knwo if this is a new issue or existing as I am newish here and I was not able to verify that it ever did work.  It does however work for all other digital lines.

7

MiVoice Office 250/Mitel 5000 / Re: Users Last Name not in the directory

« on: November 23, 2015, 12:35:13 PM »

Her name is correct in the Description.  I have even retyped it to be sure and then checked again.  No extra spaces or anything of the such. 

8

MiVoice Office 250/Mitel 5000 / Users Last Name not in the directory

« on: November 23, 2015, 11:38:37 AM »

I am new to the mitel phone system, so forgive me if I leave any information needed out.
I have a user with a digital phone that is no longer listed in the directory.  All other users are listed by last name.
A couple of questions:
1.  Where can I see a list of the extensions in directory?
2.  What could be some reasons why her name is no longer there?
3.   Possibly related, I also am not able to transfer or forward voice mails to this user.

Thank you
Roy