Messages

1

MiVoice Office 250/Mitel 5000 / Re: Inter-Tel Mitel 5000 T1/E1 PRI 580.2700 Primary Interface Module

« on: April 12, 2016, 08:36:53 PM »

THANKS!

I used a RJ45, created a loop back and confirmed there were no issues with Mitel.
The issue was with the ADTran 908E - the unit worked, the configs were good, but the ports were fried.

The logs were showing an error, but it was hard to track down, but the loop back simply proved that the Mitel worked, with no errors, then we were able to focus on the PRI provider's equipment!

THANKS!

-- Russ T.

2

MiVoice Office 250/Mitel 5000 / Re: Inter-Tel Mitel 5000 T1/E1 PRI 580.2700 Primary Interface Module - ALARM

« on: April 12, 2016, 04:46:15 PM »

There are too many different logs to see that all seem to have some reference to this:

which one is best?

and can the pri card just "go bad"?





alarm log:

Apr 11 05:58:42 CATAR5000 CP[925]: A010 ALARM  '1110' - MRO Is Off Hook
Apr 11 05:59:01 CATAR5000 CP[925]: Alarm 10 Automatically Cleared
Apr 11 05:59:01 CATAR5000 CP[925]: A000 ALARM  Alarm Automatically Cleared
Apr 11 08:26:56 CATAR5000 CP[925]: A010 ALARM  '1123' - CAT1123 Is Off Hook
Apr 11 08:29:17 CATAR5000 CP[925]: Alarm 10 Automatically Cleared
Apr 11 08:29:17 CATAR5000 CP[925]: A000 ALARM  Alarm Automatically Cleared
Apr 11 11:23:10 CATAR5000 CP[925]: A114 ALARM  T1/E1/PRI Module (T1M) 3 Port 1 In Red Alarm
Apr 11 11:23:52 CATAR5000 CP[925]: Alarm 114 Automatically Cleared
Apr 11 11:23:52 CATAR5000 CP[925]: A002 ALARM  Network Alarm Automatically Cleared
Apr 11 11:24:02 CATAR5000 CP[925]: A114 ALARM  T1/E1/PRI Module (T1M) 3 Port 1 In Red Alarm
Apr 11 11:25:19 CATAR5000 CP[925]: Alarm 114 Manually Cleared by 1102
Apr 11 11:25:19 CATAR5000 CP[925]: A001 ALARM  Alarm Manually Cleared By '1102'
Apr 11 16:36:13 CATAR5000 CP[925]: A114 ALARM  T1/E1/PRI Module (T1M) 3 Port 1 In Red Alarm
Apr 11 16:36:50 CATAR5000 CP[925]: Alarm 114 Manually Cleared by 1102
Apr 11 16:36:50 CATAR5000 CP[925]: A001 ALARM  Alarm Manually Cleared By '1102'
Apr 11 16:39:13 CATAR5000 CP[900]: System Reset Type = 'Reset Due To Termination Signal'
Apr 11 16:39:27 CATAR5000 DEI[1123]: M999 dei: 6.0.77
Apr 11 16:40:07 CATAR5000 CP[900]: A114 ALARM  T1/E1/PRI Module (T1M) 3 Port 1 In Red Alarm
Apr 11 16:41:51 CATAR5000 CP[900]: Alarm 114 Manually Cleared by 1102
Apr 11 16:41:52 CATAR5000 CP[900]: A001 ALARM  Alarm Manually Cleared By '1102'
Apr 11 16:46:53 CATAR5000 CP[900]: A114 ALARM  T1/E1/PRI Module (T1M) 3 Port 1 In Red Alarm
Apr 11 17:36:57 CATAR5000 CP[901]: System Reset Type = 'Code Change'
Apr 11 17:37:08 CATAR5000 DEI[1074]: M999 dei: 6.0.77
Apr 11 17:37:31 CATAR5000 CP[901]: A000 ALARM  Alarm Automatically Cleared
Apr 11 17:38:13 CATAR5000 CP[1212]: System Reset Type = 'Database Restore Complete'
Apr 11 17:38:27 CATAR5000 DEI[1320]: M999 dei: 6.0.77
Apr 11 17:38:29 CATAR5000 CP[1212]: A114 ALARM  T1/E1/PRI Module (T1M) 3 Port 1 In Red Alarm
Apr 12 09:27:45 CATAR5000 CP[900]: System Reset Type = 'Reset Due To Termination Signal'
Apr 12 09:28:00 CATAR5000 DEI[1135]: M999 dei: 6.0.77
Apr 12 09:35:44 CATAR5000 CP[900]: A114 ALARM  T1/E1/PRI Module (T1M) 3 Port 1 In Red Alarm
Apr 12 10:57:54 CATAR5000 CP[900]: A010 ALARM  '1110' - MRO Is Off Hook
Apr 12 10:57:56 CATAR5000 CP[900]: Alarm 10 Automatically Cleared
Apr 12 10:57:56 CATAR5000 CP[900]: A000 ALARM  Alarm Automatically Cleared
Apr 12 12:11:04 CATAR5000 CP[901]: System Reset Type = 'Reset Due To Termination Signal'
Apr 12 12:11:18 CATAR5000 DEI[1114]: M999 dei: 6.0.77
Apr 12 12:11:58 CATAR5000 CP[901]: A114 ALARM  T1/E1/PRI Module (T1M) 3 Port 1 In Red Alarm
Apr 12 12:16:24 CATAR5000 CP[901]: Alarm 114 Automatically Cleared
Apr 12 12:16:24 CATAR5000 CP[901]: A002 ALARM  Network Alarm Automatically Cleared
Apr 12 12:16:34 CATAR5000 CP[901]: A114 ALARM  T1/E1/PRI Module (T1M) 3 Port 1 In Red Alarm
Apr 12 14:13:14 CATAR5000 CP[901]: Alarm 114 Manually Cleared by 1102
Apr 12 14:13:14 CATAR5000 CP[901]: A001 ALARM  Alarm Manually Cleared By '1102'

         

3

MiVoice Office 250/Mitel 5000 / Inter-Tel Mitel 5000 T1/E1 PRI 580.2700 Primary Interface Module

« on: April 12, 2016, 04:09:57 PM »

Inter-Tel Mitel 5000 T1/E1 PRI 580.2700 Primary Interface Module REV AR

I installed a PRI about 30 days ago.
There was a storm. It knocked the area off line.
(not just us - several blocks)

The PRI will not come back up.
The PRI provider says their equipment is ok.

What log(s) do I look at, and how can I tell anything about
System Alarm 114

Do I need a new card?


[12Apr16 12:10:46] rch_app[INFO]:
====================================================================
[12Apr16 12:10:46] rch_app[INFO]: Resource Command Handler Started...
[12Apr16 12:10:46] rch_app[INFO]: tdm_to_chan_map_t: success connecting to shared memory
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0080 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0081 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0082 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0083 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0084 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0085 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0086 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0087 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0088 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0089 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 008A associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 008B associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 008C associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 008D associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 008E associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 008F associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0090 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0091 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0092 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0093 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0094 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0095 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0096 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0097 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0098 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 0099 associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 009A associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 009B associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 009C associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 009D associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 009E associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: TDM slot 009F associated with channel FFFF
[12Apr16 12:10:46] rch_app[INFO]: success attaching to shared memory: /tmp/vm
[12Apr16 12:10:46] rch_app[INFO]: Restart *not* detected
[12Apr16 12:10:46] rch_app[INFO]: CMCI ver libcmci.a-4.14.06, success opening socket to target IntMsp
[12Apr16 12:10:46] rch_app[INFO]: main() - Configuring dual-filter ECAN for internal MSP (Chagall)
[12Apr16 12:10:46] rch_app[INFO]: DSP event thread started.

[12Apr16 12:10:46] rch_app[INFO]: DSP Periodic thread started.

[12Apr16 12:10:46] rch_app[INFO]: DSP modem supervisor thread started.
[12Apr16 12:10:46] rch_app[INFO]: Country code is 0
[12Apr16 12:10:46] rch_app[INFO]: Downloading NA DSP code.
[12Apr16 12:10:46] rch_app[INFO]: Put DSP into reset
[12Apr16 12:10:46] rch_app[INFO]: dsp clear reset
[12Apr16 12:10:46] rch_app[INFO]: DSP download Verified!
[12Apr16 12:10:46] rch_app[INFO]: Send the DSP off-line messages to CP
[12Apr16 12:10:46] rch_app[INFO]: MDM_DBG *** modem_is_ready failed 10 times!
[12Apr16 12:10:46] rch_app[INFO]: DSP 1 online.
[12Apr16 12:10:46] rch_app[INFO]: LCD APP: LCD Application Started...
[12Apr16 12:10:46] rch_app[INFO]: LCD APP: pid 886
[12Apr16 12:10:46] rch_app[INFO]: LCD APP: Waiting for ONLINE from Call Processing
[12Apr16 12:10:46] rch_app[INFO]: ARM Code Version = v10_24_03_16
[12Apr16 12:10:46] rch_app[INFO]: SPU Code Version = C64V_7_8_16
[12Apr16 12:11:12] rch_app[INFO]: Creating thread to process sysq messages
[12Apr16 12:11:13] rch_app[ERR]: set_exim_satellite() - Error enabling smtp authentication
[12Apr16 12:11:15] rch_app[ERR]: cd_get_endpoint_version() - Invalid library args id: 0 dt: 0x00bd fw: 3 main:
[12Apr16 12:11:15] rch_app[ERR]: cd_get_endpoint_version() - Invalid library args id: 0 dt: 0x00be fw: 3 main:
[12Apr16 12:11:15] rch_app[ERR]: cd_get_endpoint_version() - Invalid library args id: 0 dt: 0x00c2 fw: 3 main:
[12Apr16 12:11:15] rch_app[ERR]: cd_get_endpoint_version() - Invalid library args id: 0 dt: 0x00c3 fw: 3 main:
[12Apr16 12:11:15] rch_app[ERR]: cd_get_endpoint_version() - Invalid library args id: 0 dt: 0x00c8 fw: 3 main:
[12Apr16 12:11:15] rch_app[ERR]: cd_get_endpoint_version() - Invalid library args id: 0 dt: 0x00c9 fw: 3 main:
[12Apr16 12:11:15] rch_app[ERR]: cd_get_endpoint_version() - Invalid library args id: 0 dt: 0x00cb fw: 3 main:
[12Apr16 12:11:15] rch_app[ERR]: cd_get_endpoint_version() - Invalid library args id: 0 dt: 0x00cc fw: 3 main:
[12Apr16 12:11:44] rch_app[ERR]: error response rcvd from target IntMsp, channel 65535, fcode 0x1
result_code: 0xa1a index: 17 cmd_type: 121 cmd_class: 194
[12Apr16 12:11:54] rch_app[INFO]: LCD APP: Received ONLINE from CP
[12Apr16 12:11:54] rch_app[INFO]: rsc_cmd_hdlr_t::initialize() - Requesting Country.
[12Apr16 12:11:54] rch_app[INFO]: LCD APP: Requesting system version from CP
[12Apr16 12:11:55] rch_app[INFO]: Country code is 0
[12Apr16 12:11:55] rch_app[INFO]: Downloading NA DSP code.
[12Apr16 12:11:55] rch_app[INFO]: Put DSP into reset
[12Apr16 12:11:55] rch_app[INFO]: dsp clear reset
[12Apr16 12:11:55] rch_app[INFO]: DSP download Verified!
[12Apr16 12:11:55] rch_app[INFO]: Send the DSP off-line messages to CP
[12Apr16 12:11:55] rch_app[INFO]: rsc_cmd_hdlr_t::ccc_rsc_country_response: Country is 0.
[12Apr16 12:11:55] rch_app[INFO]: MDM_DBG *** modem_is_ready failed 10 times!
[12Apr16 12:11:55] rch_app[INFO]: DSP 1 online.
[12Apr16 12:11:55] rch_app[INFO]: LCD APP: Requesting system type from CP
[12Apr16 12:11:56] rch_app[INFO]: LCD APP: Requesting system alarms from CP
[12Apr16 12:11:56] rch_app[INFO]: LCD APP: Registered to recieve system alarms from CP
[12Apr16 12:11:56] rch_app[ERR]: error response rcvd from target IntMsp, channel 65535, fcode 0x425
result_code: 0x4f index: 24 cmd_type: 2 cmd_class: 6
[12Apr16 12:11:56] rch_app[ERR]: error response rcvd from target IntMsp, channel 65535, fcode 0x425
result_code: 0x4f index: 26 cmd_type: 2 cmd_class: 6
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0060 with TDM slot 0080
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0061 with TDM slot 0081
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0062 with TDM slot 0082
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0063 with TDM slot 0083
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0064 with TDM slot 0084
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0065 with TDM slot 0085
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0066 with TDM slot 0086
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0067 with TDM slot 0087
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0068 with TDM slot 0088
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0069 with TDM slot 0089
[12Apr16 12:11:57] rch_app[INFO]: associating channel 006A with TDM slot 008A
[12Apr16 12:11:57] rch_app[INFO]: associating channel 006B with TDM slot 008B
[12Apr16 12:11:57] rch_app[INFO]: associating channel 006C with TDM slot 008C
[12Apr16 12:11:57] rch_app[INFO]: associating channel 006D with TDM slot 008D
[12Apr16 12:11:57] rch_app[INFO]: associating channel 006E with TDM slot 008E
[12Apr16 12:11:57] rch_app[INFO]: associating channel 006F with TDM slot 008F
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0070 with TDM slot 0090
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0071 with TDM slot 0091
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0072 with TDM slot 0092
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0073 with TDM slot 0093
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0074 with TDM slot 0094
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0075 with TDM slot 0095
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0076 with TDM slot 0096
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0077 with TDM slot 0097
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0078 with TDM slot 0098
[12Apr16 12:11:57] rch_app[INFO]: associating channel 0079 with TDM slot 0099
[12Apr16 12:11:57] rch_app[INFO]: associating channel 007A with TDM slot 009A
[12Apr16 12:11:57] rch_app[INFO]: associating channel 007B with TDM slot 009B
[12Apr16 12:11:57] rch_app[INFO]: associating channel 007C with TDM slot 009C
[12Apr16 12:11:57] rch_app[INFO]: associating channel 007D with TDM slot 009D
[12Apr16 12:11:57] rch_app[INFO]: associating channel 007E with TDM slot 009E
[12Apr16 12:11:57] rch_app[INFO]: associating channel 007F with TDM slot 009F

         

4

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 PRI DID Setup

« on: March 22, 2016, 02:06:27 PM »

I meant to reply to this earlier, but my message times out - THANK YOU - AWESOME - All is working!

THANK YOU!

5

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 PRI DID Setup

« on: March 15, 2016, 06:30:49 PM »

Thanks - awesome input on the call routing.
(The provider told me it was the last 4 digits, but it is not working - That is next)



Here is what I have done:

I did setup a PRI group, and created an ID for each circuit. I added them all to the PRI group.
The DAY and night list ALL phones, however the phones are only ringing in the main group (I have 4 separate departments)

Other than the call routing tables - are there any other specifics to ear-mark the incoming lines?

I have 1 phone out of the group I am trying to send any and all numbers to directly, so I simply put the phone in instead of a group.
I assume I can do this either way?

If my above assumptions are correct: which option do I need in the routing table setup:
Pattern = number of incoming phone line?
Single = single phone - or group
Extension list = an existing extension list (which I am not using)
Call Routing Table - I don't understand this - does it refer to another list in this same setup?
DISA - what is this?
Collected digits - I assume this is for numbers entered after the phone is answered - is there any type of message?


Note: when moving items to the CO trunk list - I see the option to move "B" list - but I also see the option to move DID, but no where  else do I find this option.

Where do I find or add numbers to a DID?


THANK YOU SO MUCH!

6

MiVoice Office 250/Mitel 5000 / Mitel 5000 PRI DID Setup

« on: March 15, 2016, 05:31:49 PM »

I need to know where to setup my DID with my PRI.

A PRI has 23 channels, but we have 28 phone lines.

We were using POTS - (Plain Old Telephone Service -Analog)

I can see the new pri phone numbers - but it is taking the channels, and I would like to setup DID with each line.

When I do into System>Trunk Related>Call Routing>1

There is nothing there, so I proceed to setup new routed (based on different support I have seen and gathered)

However, I have tried "Single" - and routed it to an existing group - It does not ring the group.
I have tried a specific phone - and it does not ring there.
I have tried Collected extension, but it won't allow entry of any groups.

Currently is is ringing in the original - main group setup.
I have yet to remove my POTS programming - but I do not believe it could be working there???
but I can not find anywhere in the programming the word "DID" for Direct Inward Dialing

How do I set this up for a specific phone - and/or a specific group.

7

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 SIP Card and support

« on: February 17, 2016, 09:27:15 AM »

I am waiting on them to login to add our new phone license,
but these means for all of eternity I have to use them to add more phones?
Can I not use another dealer and give him the serial # info ?

I would love to use my current dealer, but he is unavailable until the 18th,
and each time I have needed something it has taken days for a response.
(There have been reasons, but like belly buttons, we all have reasons for whatever...)

Thanks for your reply!

-- Russ T.

8

MiVoice Office 250/Mitel 5000 / Mitel 5000 SIP Card and support

« on: February 16, 2016, 06:05:56 PM »

I am looking for support for my Mitel 5000 phone system.
Our dealer does not return calls or email very timely...
I do not wish to "bash" anyone, but looking for alternatives.

We would like to purchase a PRI card and change from analog to PRI service.
We have purchased a phone and a license (we have the phone) - and cant get the license working.

I know we don't have to have someone local, but I am in the Little Rock arkansas area.
Send me a phone number - and I'll call for more information.

-- Russ T.

9

MiVoice Office 250/Mitel 5000 / Re: Mitel 3000

« on: November 27, 2015, 05:54:09 PM »

I would also chime in and say that the majority of the systems programming can be done via the "Admin" phone, which is usually extension 20 on the system. (Unless someone changed it.)

Extension 20 as with all of the extensions on the base set make the statement programming not possible should I assume this means my only option would be with the cable mentioned in the first reply?

Sent from my SM-N920V using Tapatalk

10

MiVoice Office 250/Mitel 5000 / Re: Mitel 3000

« on: November 27, 2015, 05:52:20 PM »

the mitel 3000 doesn't connect to an ip network. if you have ip phones then you will need a broadband module. why do you want it connected to an ip network?

I have a fiber optic cable running to another building that I would be unable to run phone lines to. Our computer network runs through the fiber optic cable so if I can use data for broadcast the phone system over the network that would be grand. In a different business we own a Mitel 5000. I know they are two completely different systems and 5000 is much better but without a budget I am wondering if it would work over the network at all even if I can find a used card if one exists.

Sent from my SM-N920V using Tapatalk

11

MiVoice Office 250/Mitel 5000 / Mitel 3000

« on: November 20, 2015, 05:32:17 PM »

Our school was given a Mitel 3000 system.

What is a good resource to reset the programming to factory default and then begin adding names etc

Also it is missing the network card is there a resource where I can purchase one and added to the system?

And before anyone says we could use it for an upgrade our current phone system is over 30 years old... and while I would prefer to do so this at least puts us a decade or two ahead of where we are now if there is any way to resurrect this system.

If I plug phone lines in it works the user names are just in the system Bob Joe and Phil aren't exactly Sue Sally or Kelly

I would like to customize it at least a little bit with the phone directory and possible voicemail...

THANKS

-- Russ

Sent from my SM-N920V using Tapatalk