Messages

1

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 ARS not working

« on: October 30, 2015, 07:45:32 PM »

I have been working on the 5000s since 2006 during the InterTel  days So I am aware of the reporting from days of old. I just have never been faced with a problem like this and was seeking assistance. When you run reports in the new system admin and diagnostics you are running them against a "report backup" which is a copy of the database. The report backup is a Mitel database file so I assume I can restore from it
 just wanted to get confirmation before I tried the restore.

I stopped supporting our PBXs  last year when we hired someone to take over [the same person that screwed this up] so he didn't do a good job of keeping up with the backups

I will go ahead with trying the DB restore from the Report Backup file and see how it goes.

2

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 ARS not working

« on: October 29, 2015, 09:24:23 PM »

I was able to locate a backup today, but it was a reporting backup done through the system admin and diagnostics software. from a few months ago before the problem started. Can I use that to restore the DB.

3

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 ARS not working

« on: October 28, 2015, 05:28:54 PM »

The problem is when i dial 92000 i get 'invalid extension' i have verified the feature code for ARS is set to 92000. i have tried changing it to a different number (92004, 92005) and i get the same result. I have checked to make sure the Route and facility groups are configured correctly ( we have 9 other 5000 systems that are all configured the same). i attached the database change log to see if anyone can tell what might have gone wrong

4

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 ARS not working

« on: October 26, 2015, 07:18:31 PM »

Ok looking back through the database change logs, it looks like someone tried to add a CO Trunk group with an extension of PP040 and then removed it on the day the issue started. That person is no longer with the company so i am not sure why they would have tried to add a CO trunk group. My guess is that is why ARS is not working, regardless of what feature code we assign (92000, 92004, etc...)... is there a way to re-associate extension PP040 with ARS, there isn't a backup of the DB prior to the change so we can't restore a previous DB

5

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 ARS not working

« on: October 23, 2015, 11:26:03 AM »

I have 92001 set now for the Outgoing Ext on all extensions now to get outbound calls working. no matter what i change the feature code to for ARS, it says invalid extension when you dial it.

6

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 ARS not working

« on: October 21, 2015, 06:10:18 PM »

92000 is set as the ARS code. When I dial 92000, I get "Invalid Extension Missing Number" message on the phone. I have confirmed that 92000 is set as the Outgoing extension in Associate Extensions.

7

MiVoice Office 250/Mitel 5000 / Mitel 5000 ARS not working

« on: October 20, 2015, 07:58:30 PM »

I have a problem where our Mitel 5000 ARS stopped working. When trying to dial out from a phone using ARS, it says that it is an invalid/unknown extension. The system does not recognize PP040 as a valid extension for ARS.