Messages

1

Mitel MiVoice Business/MCD/3300 / Re: external forward from autoattendant

« on: February 21, 2025, 04:10:26 PM »

johnp
can you explain how I determine what COS voicemail is using.
I feel like i'm missing a step

2

Mitel MiVoice Business/MCD/3300 / Re: external forward from autoattendant

« on: February 21, 2025, 11:59:17 AM »

Carrier did a trace and is not seeing anything hit their network, so back to the drawing board of it being something with COS or COR.

How do I determine what COS is being used for the VoiceMail ports/AutoAttendant. When I look at Users - there are several VoiceMail extensions but I am unable to see the COS assigned.
I do not understand COR, I just know its tied to ARS which I also don't understand.

Maybe this issue is just outside my scope, just trying to exhaust all options before having to pay for a Mitel Technician.

3

Mitel MiVoice Business/MCD/3300 / Re: external forward from autoattendant

« on: February 21, 2025, 10:39:10 AM »

Have opened a ticket with our carrier (Lumen/Qwest) to test and check to see if they are blocking it as Ralph suggested.

4

Mitel MiVoice Business/MCD/3300 / Re: external forward from autoattendant

« on: February 20, 2025, 12:40:27 PM »

locate feature extension xxx

call forward always : users cell phone

5

Mitel MiVoice Business/MCD/3300 / Re: external forward from autoattendant

« on: February 20, 2025, 10:57:34 AM »

I appreciate everyones suggestions.
I created a system speed call with extension 8716 going to the cell 91AreaCodePhoneNumber over ride tolls = yes type = SC
I then created a call forward forwarding the users actual extension of 5716 to go to 8716
autoattendant still loops and does not forward the call

someone suggested ARS but I have no clue what that is, I do see ARS routes in the menu but no clue how to set it up. User currently has COS #8 and COR #5. COS #8 is set to allow external forwarding, really no clue how to interpret COR groups, I just know it has something to do with ARS?

6

Mitel MiVoice Business/MCD/3300 / Re: external forward from autoattendant

« on: February 18, 2025, 03:38:14 PM »

phone does not ring, auto attendant states if you know your party's extension enter it at any time. enter in extension, there is a slight pause the the auto attendant message starts again.

7

Mitel MiVoice Business/MCD/3300 / Re: external forward from autoattendant

« on: February 18, 2025, 10:48:03 AM »

I've enabled external call forwarding on every class of service we have. I am still unable to get calls to forward to a cell phone when calling the main campus line and entering in an extension, it just loops back to the auto attendant.

8

Mitel MiVoice Business/MCD/3300 / Re: external forward from autoattendant

« on: February 17, 2025, 04:23:23 PM »

not my world, how do I tell what Trunk we are using? there are several pages....

9

Mitel MiVoice Business/MCD/3300 / Re: external forward from autoattendant

« on: February 17, 2025, 03:16:37 PM »

how do I figure out the trunk?

10

Mitel MiVoice Business/MCD/3300 / external forward from autoattendant

« on: February 17, 2025, 11:46:16 AM »

I have a whole department that has their extensions being forwarded to their cell phones. This works when dialing the extension from internal but not when calling from external (dialing the main campus line) and when the auto attendant says to enter the extension at any time, you can enter in said extension but it just loops back to the auto attendant, not forwarding to the cell.
For each individual, I do have allow forward to external set to YES in their COS, is there something I need to change on the auto attendant?

11

Mitel MiVoice Business/MCD/3300 / Re: Caller ID not updating

« on: February 02, 2024, 12:16:24 PM »

Thanks for the tip, fixed by going to Telephone Directory

12

Mitel MiVoice Business/MCD/3300 / Caller ID not updating

« on: February 02, 2024, 11:28:15 AM »

Had some positional changes, have updated the users name associated with the extension on the 3300 and the voicemail box, however when users call the extension the old person's name still shows up.
Any tips on what's stuck or what else to check to get the name to update? Trying to avoid deleting the extension/phone from the 3300 and readding it but will if needed .

Person A left ext. 9999
ext. 9999 name updated to Person B on both 3300 and Voicemail box
dial 9999 Person A still shows up on caller ID and directory

13

Mitel MiVoice Business/MCD/3300 / Re: mystery call forward

« on: August 13, 2018, 03:50:51 PM »

thank you for all the tips. I was stuck and was out of ideas so I deleted the phone and extension from the system and re-added it. Things are working now as they should

14

Mitel MiVoice Business/MCD/3300 / Re: mystery call forward

« on: August 08, 2018, 04:24:43 PM »

We have a hunt group setup so when someone calls the main number and presses 0 to get to the operator it should be directed to the hunt group, however its recently started directing those "operator" calls to people not in the hunt group. Trying to figure out why.

15

Mitel MiVoice Business/MCD/3300 / Re: mystery call forward

« on: August 08, 2018, 03:55:17 PM »

is there a way to see the path an extension takes so I can see why a call comes into extension 5555 but goes to someone else?