Messages

1

Mitel MiVoice Business/MCD/3300 / license needed for SIP panic button MiVB 9.2

« on: May 07, 2025, 02:05:34 PM »

We are adding 12 SIP viking panic buttons (PB-3-IP) (that will contact an internal ring group) to our MXE III 9.2 system and will be adding additional licenses for those.

We want to add licenses as cost effective as possible, so with the choice of single line, IP user or Multi Device Users, which one would be the best?

Jim

2

Mitel MiVoice Business/MCD/3300 / Re: Hot Line doesn't work with 5302 phone MiVB 9.2

« on: April 01, 2025, 09:48:52 AM »

Thanks!

3

Mitel MiVoice Business/MCD/3300 / Hot Line doesn't work with 5302 phone MiVB 9.2

« on: March 31, 2025, 12:22:27 PM »

I have added a Multi-user extension that is designated to hot dial a different extension when the handset is lifted. I registered a Mitel 5302 with the extension but the 5302 ignores the hot dial. If I register a different phone (6930) the hot dial function works fine.

I also noticed when I dial another extension from the 5302 phone, there is a couple of second delay before it dials the extension.

I have hot dial working on different extensions on the system, including a couple of 5304s, but this is the 1st time I have tried it with a 5302.

Jim

4

Mitel MiVoice Business/MCD/3300 / Re: sudden voice/ring quality issues internally on MiVB MX III 9.1

« on: December 06, 2024, 01:20:03 PM »

No, but it was suggested that I turn on codec 722 filter and I did that this AM.

After about midday yesterday, it hasn't happened (not to where anyone's reported it anyway) and neither I or my coworkers effected any network changes...so who knows...

5

Mitel MiVoice Business/MCD/3300 / MiVB 9.2 MXIII curious about 6940W

« on: October 29, 2024, 01:09:23 PM »

I was wondering what it takes to support a 6940W phone on 9.2 firmware.

I looked at one of our phones and it doesn't show a field for 6940W, but I have no idea if it needs different software or licenses to support the wireless phone.

Thanks, Jim

6

Mitel MiVoice Business/MCD/3300 / Re: MiVB 9.0 MXE III raid question

« on: July 26, 2024, 08:18:35 AM »

That's what I thought, but I wanted to verify.

Thanks heaps!

7

Mitel MiVoice Business/MCD/3300 / MiVB 9.0 MXE III raid question

« on: July 25, 2024, 12:43:39 PM »

On the MXE III raid array, is drive one in the bottom slot?

Thanks, Jim

8

Mitel Software Applications / New MIR recording software - MiVB 9.2 - question about start/stop record ability

« on: May 24, 2024, 10:35:06 AM »

We are implementing new MIR software in our environment using trunk-side recording. Even then, I was of the understanding that the extension being recorded would have to be in the extension list and once there all external traffic to those station would be recorded.

My coworker thinks there are key prompt the station owner can do to allow or block recording on their extensions, and I don't recall hearing about that in the training.

This is the new non-oasis platform Mitel has gone to, so I'm just beginning to learn it.

jim

9

Mitel MiVoice Business/MCD/3300 / MIVB upgrade from 8.0 to 9.1 with NuPoint VM

« on: March 05, 2024, 07:40:24 AM »

We have a MiVB 8.0 and were going to upgrade to 9.1, but the audit tool says that the 5020 extensions for the voicemail port for the NuPoint VM (release 16.0) aren't supported. Nupoint 16.0 apparently only uses the two extension types not supported.

I have looked about and I haven't really found anything definitive about whether NuPoint release 18.0 will work with MiVB 9.1.

Has anyone had experience with this combo?

Jim

10

Mitel MiVoice Business/MCD/3300 / Re: simple question about dropping out of a conference from an old, forgetful mind

« on: February 28, 2024, 01:01:51 PM »

Thanks...yeah after playing with it we were able to get it working via SPLIT and then RELEASE ME (5340s)

Thanks for the tip

11

Mitel MiVoice Business/MCD/3300 / simple question about dropping out of a conference from an old, forgetful mind

« on: February 28, 2024, 09:31:39 AM »

Our local County Sheriff dispatchers often transfer calls from incoming caller to officers and sometimes they perform a blind transfer and the blind transfers work flawlessly, but if they stay on the call with the other parties and another call comes in when they leave the call they say it drops the other parties.

When I worked for my local telco, I'm sure I knew this (retired four years ago)...but what is the procedure for them to quickly exit the call to answer another call?

Jim

12

Mitel MiVoice Business/MCD/3300 / Re: find SIP extensions in MiVB 8.0

« on: November 06, 2023, 03:18:43 PM »

Thanks heaps!

13

Mitel MiVoice Business/MCD/3300 / find SIP extensions in MiVB 8.0

« on: November 06, 2023, 10:50:59 AM »

I've seemed to have gone brain dead...I am wanting to locate the extensions on a system that are SIP.

I was thinking there was a SIP category under the Advanced Config, but I don't see it and I didn't seem to be able to locate SIP extensions under maintenance commands.

Is there a way to locate extensions by SIP category?

Jim

14

Mitel MiVoice Business/MCD/3300 / Re: Mitel TA7102 fax woes...MiVB 8.0 SIP trunks

« on: October 18, 2023, 11:41:16 AM »

I was able to solve the issue from another forum.

Mitel HO2643 settings solved my issue of busy on answer.

Jim

15

Mitel MiVoice Business/MCD/3300 / Re: Mitel TA7102 fax woes...MiVB 8.0 SIP trunks

« on: October 16, 2023, 05:32:25 PM »

I disabled T.38 to no effect internally or externally...far end answers with fax response, I get a busy signal and the call drops.

Jim