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MiVoice Office 250/Mitel 5000 / 8528 Extensions and Forwarding: Unintended Forwards to 2 Phones
« on: September 28, 2015, 02:56:23 PM »
We use an 8528 system at the office. Recently an employee added his IP phone to the system.
Whenever forwarding to a specific sales person, it rings(and lights up/forwards) to the person intended, and this other employee's new IP phone.
Clues:
These forwards are generally via the programmable buttons, but have the same result when transferring the extension # input manually.
They both have unique extension numbers on the top left of their phone displays.
The reverse is not true---When forwarding to the IP phone, it does not ring the other employee.
----
Any ideas on how to fix this?
Is there some way that the extension #'s are linked together???
Whenever forwarding to a specific sales person, it rings(and lights up/forwards) to the person intended, and this other employee's new IP phone.
Clues:
These forwards are generally via the programmable buttons, but have the same result when transferring the extension # input manually.
They both have unique extension numbers on the top left of their phone displays.
The reverse is not true---When forwarding to the IP phone, it does not ring the other employee.
----
Any ideas on how to fix this?
Is there some way that the extension #'s are linked together???