Messages

1

Mitel Software Applications / Re: Brief MoH on Transfer from NuPoint

« on: December 07, 2015, 01:00:38 PM »

Unfortunately this happens with any application being used as auto attendant. While the port is transferring the call, you are hearing MOH as the Nupoint port has the call on soft hold or pre transfer state. Then ringback when the Nupoint port hangs up, blind transferring the call. This was an issue for a couple of customers I dealt with. Talked with Mitel TS about this. Your only solution is to broadcast MOH during transfer in the COS'es. This will change your life though. Instead of getting ringback cadence to callers when blind transferred, callers will just hear MOH.

2

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 MXe III drops IP address

« on: September 25, 2015, 12:58:42 PM »

Don't tell me this issue is showing up on MXE III's ! LORD !. So the 3300 is on an untagged access port of your voice VLAN?. After a few minutes you lose connection to the phones and can't ping unless you enter 'VLAN_OFF' from the console?
 This is a MAJOR issue with the L2 switch on MXeII's. From what I have found. It is a manufacturing defect of the L2 switch itself. This issue will not raise it's ugly head unless the network is setup as described here. The controller has to be replaced. There is a command that can be entered in console to reset the MIPS service every so often: “period 900,mips_reset” if you Putty to the console and leave out the quotes if doing via RS232. If this is still an issue, I can also give you a way to test future controllers to ensure this will not happen.