Messages

1

Mitel Software Applications / AWC - disable the Recording feature

« on: March 22, 2016, 08:15:38 AM »

Lots of data protection and risks with clients around the ad hoc recording of audio and web collaborations locally to the desktop (or to the AWC server). From a regulatory point of view it would be better not to have the record feature at all unless it can be policed in a fool proof way, however in its default state then habitual recording of potentially sensitive client matters could take place by individuals without the clients being aware - fraught!

Is there a way to disable the recording feature within the AWC server? (we have already disabled the Chat History archiving).

Thanks!

2

Mitel Software Applications / Re: AWC Scheduled conference - customising the generated invitation message

« on: March 22, 2016, 08:03:31 AM »

We'd like to do this aswell, centrally preferably, so we can make it more bespoke to our company, but also in order to add a disclaimer around potentially  having the collaboration recorded.

3

Mitel MiVoice Business/MCD/3300 / Re: SIP Call Audio Failure

« on: September 10, 2015, 10:28:44 AM »

We are getting similar issues on the BT SIP product - what happens is that the call will connect, then at random times in the call the caller will go silent (downstream audio from SIP). They can hear us talking, but we can't hear them. After about 10 secs or so then they come back in and the conversation can carry on. We have had endless traces carried out at various points on the network from the phone, through core switches, inside and outside firewalls, IPExchange and still can't resolve.

They have identified that the SIP is carrying 2 streams of audio and the MCD doesn't know which one to use. It the SIP provider that sends an additional, 'rogue' RTP stream with a different SSRC (RTP stream identifier) but to the same UDP port number on the Mitel Border Gateway. Because the proxy device is receiving two RTP streams concurrently it does not know which one to proxy to the SIP User Agent (Mitel MN3300) and as such does not proxy either.

Any ideas welcome......