Messages

1

Mitel MiVoice Business/MCD/3300 / Display caller ID on Call forwarding - Follow me

« on: May 04, 2016, 10:59:23 AM »

Good morning, I was wondering if there is a way to display the caller ID (int and ext) when using Follow me. Using Mitel 3300 MCD 5.0 SP2 PR2.

For example, I want to have extension 1XXX ring on device 2XXX, so I use the Follow Me Third Party feature access code to have 1XXX ring on 2XXX. However, if I call 1XXX, the display reads FROM 1XXX, FORWARD if I call this extension.

I tried modifying the COS display and forward settings, on both the forwarding and forwarded devices, to no avail. I managed to display the caller ID on a regular call forward, but not while using Follow Me.

Have you ever had this issue before? If you have any ideas, please share

Thank you

2

Mitel MiVoice Business/MCD/3300 / Re: Small hole under Mitel phones

« on: September 10, 2015, 03:37:21 PM »

Thanks, hope I did not stab it too hard...

3

Mitel MiVoice Business/MCD/3300 / Small hole under Mitel phones

« on: September 10, 2015, 03:10:30 PM »

Hi, suppose this is a pretty silly question, but why is there a small hole under the numpad of most Mitel phones? Picture enclosed. I tried pushing into it with a paper clip thinking it was a factory reset button, but i do not feel any button clicking by doing so. I can't find any info in the Mitel documentation. Anyone knows?

4

Mitel MiVoice Business/MCD/3300 / Re: Mitel 5550 IP console, force tone dialing

« on: September 01, 2015, 11:36:28 AM »

Hi Ralph, following your suggestions I tried a few things and managed to find a solution. I have been trying to force tone dialing of a precise 5 digit long distance code (03230) right after the outbound number is dialed.

Since my outbound call leading digit is 9, I created a ARS digits dialed 95551, 10 digits to follow, terminate to route 13.

Created route 13, same trunk and COR as my regular outbound call route. Digit modification number 7. No digits before outpulsing, compression or PBX number element ID.

Created Digit Modification Plan 7. 4 digits to absorb (9555). No digits to be inserted, since I want the digits to be dialed after the number, not before. I can't insert digits in Final Tone Plan/Information Marker field, I can only add a Tone Plan Number or a System Account Code.

As you suggested, I created two Tone Detection Plans 3 and 4 for Outpulses default and Gives answer. No members in the plans. Then I added <T03><T04> in the digit mod plan. When I make a call, I have a busy tone and ERROR written on my phone's screen.

Then I created a Default Account Code, index 10, number 03230. I modified T03 from Outpulse default to Outpulse DTMF, and added a 5 second wait. I changed my digit mod plan to <T03><A10>. So when I make an outbound call starting with 95551, I have a 5 second wait for the long distance code prompt, then the code is entered automatically.

It's a dirty trick, but if it works, it works

Thank you for your support, you definitely put me on the right track to solve my problem

Have a nice day

5

Mitel MiVoice Business/MCD/3300 / Re: Mitel 5550 IP console, force tone dialing

« on: August 24, 2015, 08:21:27 AM »

I have already contacted my carrier about this problem. I am waiting for support from them, however, since the receptionist's extension is using the same DID as the whole company, I'm not sure if they can help me.

Thank you again

6

Mitel MiVoice Business/MCD/3300 / Re: Mitel 5550 IP console, force tone dialing

« on: August 24, 2015, 08:08:18 AM »

9 + number + code. The code is requested by the carrier, not the PBX.

Thanks

7

Mitel MiVoice Business/MCD/3300 / Mitel 5550 IP console, force tone dialing

« on: August 21, 2015, 02:35:49 PM »

Hi forum,

Our receptionist has a 5550 IP console, running on windows XP, with keypad and handset. Since the keypad communicates directly with the console, the keys make no tone dialing. Our receptionist has to push the Tone key to activate tone dialing once the communication has been established.

My problem is that when our receptionist makes a long distance call, she is prompted to enter a long distance 5 digit code (like each extension). However, since no connection has been established yet, the tone dialing function is unavailable. She can't enter the code so she can't make long distance calls.

I have tried setting the code as a speed call in the scratch pad, as a system speedcall, but none of these work. Do you know any way to force the keypad to go into tone dialing mode? What would you suggest to solve this problem?

Thank you