Messages

1

Mitel Software Applications / Issue Receiving Softphone Calls on iPhone with MiCollab Client 8

« on: December 12, 2017, 03:46:02 AM »

We have recently upgraded to V8 and rolled out the new clients to users mobiles. However on iPhone an incoming call to the softphone will only register on the device if it is unlocked and the app is foregrounded. Any other state and the other party hears ringing but no notification on the iPhone.

Any ideas? This was working ok prior to the upgrade. Outgoing calls via the softphone work fine.

2

Mitel MiVoice Business/MCD/3300 / Ring Group Failover When All Devices Are DND

« on: March 29, 2017, 03:47:12 AM »

Hi

I have a ring group which has a system speed dial as a failover if no answer from the ring group. However I have noticed that if all of the devices are in DND mode then an incoming call never fails over to the speed dial. The call just seems to sit in the ring group until  the caller hangs up.

Anybody know how to fix this?

 

3

Mitel MiVoice Business/MCD/3300 / Re: Routing Calls Based On Entry Point

« on: November 30, 2016, 09:53:33 AM »

I'm having never used ACD groups before. Can you elaborate a little on how I would achieve this?

4

Mitel MiVoice Business/MCD/3300 / Routing Calls Based On Entry Point

« on: November 30, 2016, 07:51:15 AM »

Hi

At the moment I have a basic IVR using a NuPoint Call Flow that directs calls to ring groups that failover somewhere. Now management want a more sophisticated call flow and I am not sure if that can be achieved with the current system. What they want is illustrated below.

Call comes in DDI1 -> group 1 -> group 2 -> group 3

Call comes in DD2 -> group 1 -> group 3 -> group 2

The key point being the failover of group 1 changes based on which DDI was dialled?
 

5

Mitel Software Applications / Re: MiCollab Client Not Showing Calendar Integration Option

« on: July 22, 2016, 04:23:56 AM »

I moved %appdata% as suggested and re-logged back into the client.

The calendar option is still not there.

6

Mitel Software Applications / MiCollab Client Not Showing Calendar Integration Option

« on: July 21, 2016, 04:35:59 AM »

Hi

I have one user who doesn't have the option in the MiCollab client to integrate into their calendar. I can't see any difference in the config and that of a user who has the option. Any ideas what I might be missing?

In the mobile client is says "calendar integration is not enabled on the server"

7

Mitel MiVoice Business/MCD/3300 / Ring Groups When No Phones Logged In

« on: July 11, 2016, 05:45:13 AM »

Hi

I have discovered that if all the phones in a ring group are either in DND or logged out as a hot desk user any calls that go into the ring group just sit there and don't overflow.

Any ideas why this is happening anyone?

8

Mitel MiVoice Business/MCD/3300 / Re: Issue Overflowing Between Ring Groups

« on: July 07, 2016, 07:08:38 AM »

That fixed it.

Many thanks

9

Mitel MiVoice Business/MCD/3300 / Issue Overflowing Between Ring Groups

« on: July 07, 2016, 06:27:44 AM »

Hi

I have one ring group that has a call ringing timer of 45 seconds. After that is should overflow to another ring group that has a ringing timer of 40 seconds. However when the call overflows it rings the 2nd ring group for one ring then overflows again.

Anyone know why the 2nd ring group doesn't ring for 40 seconds before overflowing?

10

Mitel MiVoice Business/MCD/3300 / Re: ACD Express Group Interflow and Audio Source Is Not Working

« on: June 30, 2016, 06:12:39 AM »

The idea is that the ACD Path rings (hear ring back) then an announcement plays (RAD)

I don't really understand what you mean by this. Could you expand a little?

11

Mitel MiVoice Business/MCD/3300 / Re: ACD Express Group Interflow and Audio Source Is Not Working

« on: June 29, 2016, 03:43:22 AM »

See the attached screenshots

The unavailable to 5600 works.

However the music file doesn't play and it doesn't go to 5600 if no one answers for 30 seconds.

Any ideas?

12

Mitel MiVoice Business/MCD/3300 / ACD Express Group Interflow and Audio Source Is Not Working

« on: June 27, 2016, 04:19:56 AM »

I have setup an ACD Express group up and got an agent logged in. When I call the ACD Express DN the logged in phone rings.

However I have also configured an Interflow after 45 seconds to a System Speed Dial which doesn't work.

Additionally I have an embedded music source configured that doesn't play.

Anyone know what I am missing?

13

Mitel MiVoice Business/MCD/3300 / Re: Routing Calls To Different Groups

« on: March 24, 2016, 06:56:15 AM »

thank you

worked a treat.

14

Mitel MiVoice Business/MCD/3300 / Routing Calls To Different Groups

« on: March 23, 2016, 09:30:20 AM »

Hi

We have a door bell phone that our office manager wants to route calls from as follows.

The bell will need to rotate each time it calls, for example;

Call 1 – Group 1
Call 2 – Group 2
Call 3 – Group 3 


Seeing as you can't add a hunt group or ring group into another such group how can I achieve this?

15

Mitel MiVoice Business/MCD/3300 / Re: Ring Group Overflow Issue

« on: January 04, 2016, 08:49:25 AM »

Thank you, that fixed it