Messages

1

MiVoice Office 250/Mitel 5000 / Re: Voicemail to Email - Issues with Google Apps

« on: August 13, 2015, 04:42:25 PM »

So I reviewed the logs again.

The office with the issues was resolving to smtp.gmail.com--> gmail-smtp-msa.l.google.com--> 74.125.70.108

The working offices were resolving to smtp.gmail.com--> gmail-smtp-msa.l.google.com--> 74.125.207.108

For some reason the email account used for voicemail to email would NOT authenticate with 74.125.70.108.

Changing the smtp server in the email gateway to the IP 74.125.207.108 resolved the issue. what a PITA

I realize this isn't a permanent fix but at least it's working for now

2

MiVoice Office 250/Mitel 5000 / Re: Voicemail to Email - Issues with Google Apps

« on: August 10, 2015, 08:44:49 AM »

Currently using port 587 (TLS) at all three locations. 
smtp.gmail.com is an alias for gmail-smtp-msa.l.google.com verified with nslookup

3

MiVoice Office 250/Mitel 5000 / Re: Voicemail to Email - Issues with Google Apps

« on: August 07, 2015, 07:51:45 AM »

Email sync level is set to forward and copy.
I pulled the logs from a 100% working office and they are using the same SMTP server.

Code: [Select]

Aug  5 09:30:19 LushXXCX exim[20733]: 1ZMylk-0005OP-5v <= vm@CXXXX.net U=root P=local S=1595659 T="[1:14] Message for MB 1304 from x 1304 (Tina S.)"
Aug  5 09:30:29 LushXXXXX exim[20737]: 1ZMylk-0005OP-5v => tsXXX@XXXX.net R=smarthost T=remote_smtp H=gmail-smtp-msa.l.google.com [74.125.207.108] X=TLSv1:RC4-SHA:128 C="250 2.0.0 OK 1438781582 t66sm2094147ioi.32 - gsmtp"

4

MiVoice Office 250/Mitel 5000 / Re: Voicemail to Email - Issues with Google Apps

« on: August 06, 2015, 02:00:17 PM »

Sorry it took me so long I had to dispatch our "mitel" tech to grab this information for me.

1. Yes
2. After getting the SAaD logs I got exactly what I needed. Even a support link from google was listed in the log: https://support.google.com/mail/answer/14257

Snip from the log file:

Code: [Select]

Aug  4 07:07:42 LushXXXX exim[14268]: 1ZMa4G-0003i8-Oc <= vm@XXXX.net U=root P=local S=813363 T="[0:38] Message for MB 1150 from a caller at (877) 947-3639"
Aug  4 07:07:43 XXXXX exim[14270]: 1ZMa4G-0003i8-Oc ** rhcustsvc@XXXXX.net R=smarthost T=remote_smtp: SMTP error from remote mail server after MAIL FROM:<vm@XXXXXX.net> SIZE=827729: host gmail-smtp-msa.l.google.com [74.X.X.XX.X.X]: 530-5.5.1 Authentication Required. Learn more at\n530 5.5.1  https://support.google.com/mail/answer/14257 q187sm1288930ioe.37 - gsmtp
Aug  4 07:07:43 XXXXXXRochester exim[14272]: 1ZMa4N-0003iC-AG <= <> R=1ZMa4G-0003i8-Oc U=mail P=local S=108152 T="Mail delivery failed: returning message to sender"
Aug  4 07:07:44 XXXXXXRochester exim[14270]: 1ZMa4G-0003i8-Oc Completed
Aug  4 07:07:44 XXXXXXRochester exim[14273]: 1ZMa4N-0003iC-AG ** vm@XXXXXX.net R=smarthost T=remote_smtp: SMTP error from remote mail server after MAIL FROM:<> SIZE=110968: host gmail-smtp-msa.l.google.com [74.X.X.X125.202.108]: 530-5.5.1 Authentication Required. Learn more at\n530 5.5.1  https://support.google.com/mail/answer/14257 t66sm1294280ioi.32 - gsmtp
Aug  4 07:07:44 XXXXXXRochester exim[14273]: 1ZMa4N-0003iC-AG Frozen (delivery error message)
Aug  4 07:20:28 XXXXXXRochester exim[14317]: 1ZMa4N-0003iC-AG Message is frozen
Aug  4 07:50:28 XXXXXXRochester exim[311]: 1ZMa4N-0003iC-AG Message is frozen
3. My Mitel technician forgot to get me this setting, my guess is that it's less than 10 minutes, which could be an issue according to that support article.

But an update since yesterday: A couple of people at this location will occasionally get a voicemail in their inbox.

5

MiVoice Office 250/Mitel 5000 / Re: Voicemail to Email - Issues with Google Apps

« on: August 05, 2015, 02:33:59 PM »

You are correct in your assumption. I will get back to you. Thank you.

6

MiVoice Office 250/Mitel 5000 / Re: Voicemail to Email - Issues with Google Apps

« on: August 05, 2015, 02:05:49 PM »

I reviewed the 5000 logs but didn't see anything related to SMTP.

I'm assuming you mean SMTP errors on the google apps admin console?

Yesterday we discovered the main email for the gateway had a full mailbox.  There were multiple bounce backs in the Google Apps Logs from the mitel email account used in the gateway. We purged the mailbox and 24 hours later the issue was still present. It didn't make sense to me that the other two branches using the same email were not experiencing problems.

7

MiVoice Office 250/Mitel 5000 / Voicemail to Email - Issues with Google Apps

« on: August 05, 2015, 01:41:21 PM »

I have three mitel 5000s with identical email gateway settings. 2/3 offices are getting voicemail in their google apps inbox, but one office is not getting the voicemail to email.

I see a lot of this:
[28500  7-20-2015  8:41:52 VMAIL1-NS1100]Queueing message for email delivery to [xxxx@lushxxxx.net] (count=1) on email queue