Messages

1

MiVoice Office 250/Mitel 5000 / Re: Digital Expansion Interface makes phones go down when powered up

« on: October 02, 2015, 04:38:08 PM »

Do you have any spare DEM-16 cards in a known-good condition? I would want to make sure the cards were the issue before I move on to the DEI itself.

EDIT: Swap w/known-good DEI, as you probably already are doing. It's rare enough to me that the DEI just hates having any cards in it but I've known it to happen.

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MiVoice Office 250/Mitel 5000 / Re: Digital Expansion Interface makes phones go down when powered up

« on: October 02, 2015, 04:14:43 PM »

What cards are in this DEI?

Have you tried booting the DEI up without any of the cards inserted, then inserted them one at a time?

I've had this same issue and it turned out to be a bad card.

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MiVoice Office 250/Mitel 5000 / Re: IP Phone Offsite

« on: October 02, 2015, 04:13:16 PM »

As a tech with a network background, please do NOT open port 22 to the outside world forwarded or not.

We usually close that, and only SSH into the device locally because it's a huge security breech. If you have to SSH into the device you probably already need to be present at the site.

That's my $0.02

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MiVoice Office 250/Mitel 5000 / Re: None functional 50005712 Cordless Headset & DECT Module connected to 5330e

« on: September 24, 2015, 02:14:45 PM »

Does the phone recognize there is a DECT module installed?

5

MiVoice Office 250/Mitel 5000 / Re: Int'l Dialing Issue (AT&T)

« on: September 23, 2015, 03:49:21 PM »

AT&T finally got to me, they were expecting a different number of digits (I couldn't get more, probably a big oops on their part.) to call int'l. So the fault was completely on their end.

Thanks all for your help!

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MiVoice Office 250/Mitel 5000 / UVM question

« on: September 17, 2015, 02:56:23 PM »

Hey, when someone has Copy&Forward for email integration, does that also copy&forward voicemails sent from other mailboxes on the system, or does the 5000 only send an email when the voicemail is first created?

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MiVoice Office 250/Mitel 5000 / After Hours Call Log

« on: September 17, 2015, 12:12:58 PM »

I have a customer that wants to see call logs from after-hours. They do a system fwd-all-calls to an on-call tech's phone and would like to see what calls were made out to that phone.

Can this be done natively in the 5000? Or would there need to be a 3rd party application involved (Call Accounting, etc.)?

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MiVoice Office 250/Mitel 5000 / Re: Int'l Dialing Issue (AT&T)

« on: September 14, 2015, 05:36:11 PM »

POC is Point of Contact. In this instance it's someone that our customer has nominated to be our contact individual.

I have tried to get anyone at AT&T that could possibly help, but I've gotten the usual "That's department X, let me transfer you" about 9 times now.

I'll try that when I can get hold of my point of contact.

Where would I find the D-Channel Diagnostics?

9

MiVoice Office 250/Mitel 5000 / Re: Int'l Dialing Issue (AT&T)

« on: September 14, 2015, 05:02:10 PM »

Dial Rule 2 is removed, no change. Still giving reorder/fast-busy tone.

Phone is showing the number (011-###) being dialed.

Tech, where would I find that information? I'm connected to version 6.0.11

I found it, now I have to wait for my POC to get back to test for me.

10

MiVoice Office 250/Mitel 5000 / Re: Int'l Dialing Issue (AT&T)

« on: September 14, 2015, 04:24:25 PM »

The PRI was able to dial internationally before (according to the customer), so I am operating under the assumption that it is our equipment until proven otherwise. AT&T have done 'tests' but have come up with no faults.

No, I have not tried that change yet. I will give it an attempt and report back.

Sadly, I am working this issue remotely. My POC is very hard to pin down, but when I get hold of him I will ask.

Thank you!

11

MiVoice Office 250/Mitel 5000 / Int'l Dialing Issue (AT&T)

« on: September 14, 2015, 03:58:10 PM »

I am a novice technician, so please bear with me if I miss something apparent.

I have a customer that can no longer dial internationally station-to-station after the installation of their MiVoice 250. Their Carrier is AT&T (PRI) and I have not heard anything back from them as to what they expect to get from our system to dial internationally, nor do I expect to at this point.

I have checked the dial rules and they appear to be correct. I have also checked that their outgoing trunk group is in the correct groups to dial out. The customer is stating they are getting a fast-busy signal when they attempt to dial.

Does anyone have any guidance on what Dial Rules I should be looking at with an AT&T PRI? Or if I should have my search begin elsewhere?

12

MiVoice Office 250/Mitel 5000 / Re: Rotating After Hours Service Tech

« on: September 11, 2015, 03:22:07 PM »

What about Cascade levels? This still takes care of the VM box and just points it to a different phone to notify. You could just activate each specific tech's cascade level.

Edit: Just read DND ON's post, please disregard mine