Messages

1

Mitel Software Applications / Re: MiCollab call history issue

« on: March 24, 2017, 12:32:57 AM »

Reading the documentation it looks like the minor update to 7.3 is pretty straight forward to do.

It is fairly low risk/low impact? Do i need to do it after hours and do a backup first?

2

Mitel Software Applications / Re: MiCollab call history issue

« on: March 23, 2017, 11:39:58 PM »

By upgrading your MiCollab Server.

/ucs/dl/UnifiedCommunicatorAdvanced.msi

so the MiCollab client version is tied to the MiCollab server version? As in, if i want to run a more recent client version, i need to update the server version?
What about minor updates e.g. 7.2.1.10 to 7.3 - does Mitel release minor updates and how do we get these?

3

Mitel Software Applications / Re: MiCollab call history issue

« on: March 23, 2017, 06:51:18 PM »

What version MiCollab? I seem to recall this being a bug in a recent (in the last year?) release.

7.2.1.10

Where can i get different versions of the MiCollab client from for testing?

4

Mitel Software Applications / Re: MiCollab call history issue

« on: March 20, 2017, 05:38:34 AM »

Check user COS display calling/called on transfert ....

Is this is the settings of the MiCollab software on the clients machine?

5

Mitel Software Applications / MiCollab call history issue

« on: March 19, 2017, 11:37:46 PM »

Hoping someone has seen the issue before or might be able to help. Under certain conditions, MiCollab v7 is not logging the call history correctly

Here is what we do:

Caller dials our main number which the receptionist x1350 picks up. Customer asks to speak to Jane at x1367. Reception attempts to transfer to x1367 but Jane doesn't answer. Receptionist presses the line button to get the call back and takes a message.
In MiCollab, it shows the outgoing call to x1367 but does not show the incoming call with the customers number.

In the same example, if Jane does pickup the call and the transfer is completed there are two entries in the MiCollab call history. One for the incoming call from the client and one for the outgoing call to x1367

6

Mitel Software Applications / Re: Administrator install of Collaboration software on terminal server

« on: April 17, 2016, 11:04:39 PM »

Champion, that link does work.

I was trying to FTP, but then i didn't know the credentials for that.

And yeah i am aware of the install mode, now i have the right installer that should work

7

Mitel Software Applications / Administrator install of Collaboration software on terminal server

« on: April 17, 2016, 10:40:52 PM »

We have installed UCA on our terminal server and all works well. Users are happy - except each user is prompted to install the collaboration advanced software. Firstly they don't have access to do this and secondly it installs per-user. Even if I login as an administrator it only installs for that user.

Seems to be a similar issue which was resolved here

http://mitelforums.com/forum/index.php?topic=3435.msg18388#msg18388

And this is the relevant KB article

http://edocs.mitel.com/UG/EN/MUC_help_R4.0/mergedProjects/Audio_and_Web_Conferencing_User_Help/collaboration_client.htm

Except these instruction no longer work. Does anyone know where i can get the administrator install of the collaboration client?

8

MiVoice Office 250/Mitel 5000 / Re: Programming feature keys

« on: August 10, 2015, 02:45:58 AM »

Both of the solutions that you came up with would work and both are utilized by technicians. Although both are used you need to keep in mind that creating a keymap just for one person is usually not a good idea on large systems as you have a finite amount of keymaps to work with. In the end though it is up to you on how you want to do it and as long as it makes sense to you that is all that really matters.

Good to know. Thanks for all your help. I've done the programming required and I now know my way around the system far better than I did before.

9

MiVoice Office 250/Mitel 5000 / Re: Programming feature keys

« on: August 04, 2015, 07:43:43 PM »

I just had one other idea.

I have some spare keymaps. If I copy all the settings from keymap 7 to Keymap 8 (the spare one) and then re-assign the user to keymap 8. I can then make the changes I want and it will only affect that person

10

MiVoice Office 250/Mitel 5000 / Re: Programming feature keys

« on: August 04, 2015, 07:05:31 PM »

What I wasn't so clear on is that the keys that are hard programmed are under the Keymap Type under the Name heading so you have to double-left click the words Keymap Type to see how those keys are programmed.

That makes sense now, sorry i didn't realise i had to double click. I should have worked that out.

Ok, so that tells me that the 12 buttons down the middle of the phone are actually numbered 11 - 22. So that is interesting. I (wrongly) assumed they were 1 - 12.

Now I can see exactly the same programming as what she has. 11- 18 are other extensions. 19-22 are trunk keys (which would be incoming lines?)

So next question is, how do I make a change for this user only? i want to change button 14 to a DND button. I won't change the keymap because that would change it for all people that use that keymap. I would have to change button 14 to a UPK and then for this one user set that UPK to DND and all other that that use that keymap, set the UPK to the original setting.

Am I on the right track? Is there an easier way to do it?

11

MiVoice Office 250/Mitel 5000 / Re: Programming feature keys

« on: August 03, 2015, 03:03:09 AM »

Thanks, I appreciate the ongoing assistance.

I have confirmed that the keymap is for a 5212/5312 and the phone is a 5312, so that's ok. The paper labels shouldn't be the issue because it's only a small office and they would know if the paper labels were wrong.

As I understand it, the keymap is like a template. So I could have a keymap for the 3 senior accountants and by default they will all have the same keys programmed on their phones (i.e. whatever is under system > phone related information > key assignments > IP/Digital telphone > 7 > user programmable keys) Is this correct?

And if i look under System > Devices and Feature Codes > Phones > 1621 > Programmable Keys - it's the exact same as above. Now this makes sense because ext 1621 uses keymap 7.

But these key assignments still aren't what the user actually has on their phone.

So where do i find the 'normal key programming'?

12

MiVoice Office 250/Mitel 5000 / Re: Programming feature keys

« on: July 22, 2015, 11:12:16 PM »

Thanks for the reply TE.

So i've checked a phone at each of our two satellite offices. They are both showing different things programmed when I compare when the  buttons on the phone are actually doing to what the programming says those buttons do.

for example. I have an extension 1416 which has a standard keymap of 4 and an alternate keymap of 4.

The settings under System > Phone-Related Information > Key Assignments > IP/Digital Telephone > 4 > User Programmable Keys
exactly match
System > Devices and Feature Codes > Phones > 1416 > Programmable Keys

Now this makes sense because the extension is using the programming from it's assigned keymap.

But then why do the buttons do something different to what is listed under System > Devices and Feature Codes > Phones > 1416 > Programmable Keys???

The Programmable Keys for that keymap are either undefined key or feature key.

Thanks again, appreciate the help

13

MiVoice Office 250/Mitel 5000 / Programming feature keys

« on: July 21, 2015, 08:48:25 PM »

Hi,

I am somewhat new to a Mitel system which I now support but have used other IP phone systems and have plenty of IT knowledge generally. I have a problem in programming a feature key on a 5312 Phone using a Mitel 5000 system

I actually have come across 3 problems which may or may not be related.

When I start up the DB programming, I get the attached error. I click yes and continue as normal.

One of the handsets/extensions i'm looking at, the programmable keys don't match what's actually on the phone. i.e. it's a 12 button phone. button 1 - 8 are all other extensions (PKM/DSS Key) but that's not what it shows me in the DB programming. That doesn't make sense.

Lastly, when i go to change a programmable key, i select 'feature key' for key type but it won't let me save anything in the selection. I 've tried typing in the code or right-click and 'change selection' but neither work. I've tried different extensions and they all do the same thing.

Thanks for the assistance
Brad