Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Setting up Voicemail/not answering system

« on: July 20, 2015, 04:08:08 AM »

Hi x-man, Jason, thanks for the replies.

I've now set up a Cascade Ring Group, picture attached, with Reception as the first member, Lorna as second, Sarah as third, then Richard as fourth, with the timer set to 5 (seconds?) each.

Richard has the voicemail set on his extension, does this mean that I don't need to set a VM as an overflow since Richard's should always push to voicemail if he does not answer?

Thanks again

2

Mitel MiVoice Business/MCD/3300 / Setting up Voicemail/not answering system

« on: July 17, 2015, 12:02:00 PM »

Hi all

I am completely new to the Mitel 3300 system so please bare with me. We are using Mitel 5360 IP phones.

I am trying to set up a system where this happens:

-Phone call goes to Reception, rings three times.
-If no answer, phone call goes to person next to Reception
-If no answer, everyone's phone rings.
-If no answer, voicemail kicks in.

Is anybody able to instruct me as to how to do this? Do I need Ring Groups/Hunt Groups/Something else? I'm completely out of my depth!

Thanks in advance,
Alec