Messages

1

MiVoice Office 250/Mitel 5000 / Re: 5360 Phone Error: Assert @ 451 Net_Layer2_Gem

« on: July 13, 2015, 05:57:45 PM »

Not an unexpected result at this point.   
Thanks again for the help TE. 

2

MiVoice Office 250/Mitel 5000 / Re: 5360 Phone Error: Assert @ 451 Net_Layer2_Gem

« on: July 13, 2015, 05:41:56 PM »

TE,

Tried your suggestion on the "Erase Main Load" and I see the first changes in it since problem started. 

Problem is I might be going backwards...  Now I'm only getting a white screen with the same error message centered at the very top of the screen in black.  (previously was a colored Mitel logo and name, error message and copyright information all centered vertically).

Plus, I'm no longer able to get into the settings menus.  Only takes about 6 seconds from plugging power back into phone until error message even if holding down keys.  So I'm not able to try the LLDP settings you suggested.

3

MiVoice Office 250/Mitel 5000 / Re: 5360 Phone Error: Assert @ 451 Net_Layer2_Gem

« on: July 13, 2015, 04:22:37 PM »

Thanks for the reply TE,
That was one of the first things I tried. 
To confirm I'm at the right defaults:
•   Unplug and Replug while holding down the # key.  Keep holding # key until options come up.
•   Press * for Yes on Configure phone.
•   Press # for No on Network Parameters, Hardware Config, Phone Mode.
•   Press * for Yes on Tools and Features.
•   Press # for No on Erase Pin, Edit 8021X Settings, Edit CDP Settings, Edit LLDP Settings, Ping Test, DHCP TracePort Options, Disable PKT Filter, Diagnostics.
•   Press * for Yes on Restore Defaults.
•   Press * for Yes on Confirm.
•   Allow phone to reboot. 

After above, still get Assert @ 451 Net_Layer2_Gem

4

MiVoice Office 250/Mitel 5000 / 5360 Phone Error: Assert @ 451 Net_Layer2_Gem

« on: July 08, 2015, 10:28:32 AM »

Hi all,  I'm looking for ideas...

Previously working remote IP Mitel 5360 phone connected to a 5000 system started giving this error during an internet switchover at the remote office.  Other Mitel IP phone at remote office rebooted fine.  Things tried:  Reset to default, reentered teleworker settings, booting at working phone's location, returned phone to main office and main network.  Google doesn't find anything on the error.  I'm guessing it tried to download an update or something during the multiple reboots during the switchover and only got part of the update.

Error received quickly after powering up without pressing or holding a key:
Assert @ 451
NET_Layer2_GEM

Thanks,
David