Messages

1

MiVoice Office 250/Mitel 5000 / Re: upload phonebook to 5610 dect using (.csv file)

« on: July 15, 2015, 02:27:00 PM »

TE,

The reset and re-register the handset has fixed the issue!  I've now got my phonebook.csv file successfully downloaded to the handset.

FYI
Excel2013 wouldn’t create CSV output with quoted items.  Found a Google thread that pointed to this MS KB article and it worked just fine.
https://support.microsoft.com/en-us/kb/291296/en-us

Thanks again for your help!

mjantzer

2

MiVoice Office 250/Mitel 5000 / Re: upload phonebook to 5610 dect using (.csv file)

« on: July 13, 2015, 01:13:29 PM »

TE,

I've been testing the phonebook.csv file with only a couple entries all the time to make changes simple.  I've just about exhausted this issue.  I've done lots of import/export over my years as an IT person and never had this much trouble before.  I've got (2) 5610 and the IP DECT stations on the same floor so I tried turning on the IPEI also, but that didn't make any difference.  I'll try the reset and re-register and see what happens.

Do you know how to verify the handset firmware version?  It would be nice just to verify it's at the same version as the stand.
Do you know how to export contacts from the 5610?  That would sure help troubleshooting the desired format needed!

My tech couldn't tell me about accessing the Mitel 5000 tftp server.  He told me that I needed to create my own tftp server and put all my files there and I have.
Have ever heard of anyone being successful with this transfer?  I found old forum threads with the same issues and they never were resolved either!

Thanks for your help!

mjantzer

3

MiVoice Office 250/Mitel 5000 / Re: upload phonebook to 5610 dect using (.csv file)

« on: July 10, 2015, 12:56:39 PM »

TE,

I couldn't see away to export the file out of the 5610.  I used the notes in the PDF and made them from scratch.
I've tried multiple formats and it won't accept any of them, even though the debug files states succeeded changes made.

Is there away to verify the firmware version of the 5610 handset?  I believe the GUI is just showing what's install in the IP DECT stand.

mjantzer

4

MiVoice Office 250/Mitel 5000 / Re: upload phonebook to 5610 dect using (.csv file)

« on: July 08, 2015, 03:06:21 PM »

TE,

Is there anyone you could check with and see if they've changed the format of the csv file.  The PDF firmware version referenced is 110 and my 5610 has 200.

Thanks...

mjantzer

5

MiVoice Office 250/Mitel 5000 / Re: upload phonebook to 5610 dect using (.csv file)

« on: July 07, 2015, 06:00:52 PM »

TE,

I've gone through all the instructions in the referenced PDF.  Got my tftp server going and have created phonebook.csv file but it won't load.  The debug log shows that it accesses the file and states that it succeeded changed, but nothing shows up in the 5610 contacts.  So I copied my settings and created a cfg file.  The 5610 sees and loads the cfg file just fine from the tftp server.  I made little tweaks in the cfg file so I could see those changes show up in the 5610 GUI.  I've even tried adding a heading to the csv file, but that doesn't help either.  Is there any other logging that could be enabled to see what's else could be wrong with importing the contacts?