Messages

1

Mitel Software Applications / Re: Interact with Web API

« on: June 01, 2017, 11:46:48 AM »

Thanks for your detailed reply.

I am an end user, but I'm the IT Director for our office, so I'm interested in the technical details.

It looks like we need to upgrade and then go from there.

Thanks again.

2

Mitel Software Applications / Re: Interact with Web API

« on: May 31, 2017, 12:32:18 PM »

Not sure what you mean "premium IVR (pre rel you can use the execute activity to do this"

Thanks

3

Mitel Software Applications / Interact with Web API

« on: May 26, 2017, 10:13:37 AM »

We have Mitel Contact Center Solutions version 7.1.2.

We'd like the IVR to interact with web service methods (API) set up by our database provider.

How can that be done?

Thanks

4

Mitel Software Applications / Route calls during busy time

« on: December 20, 2016, 03:20:03 PM »

We have Your Site Explorer to route calls. 

When we get, lets say 5 calls in a certain queue, we'd like additional calls that would have gone into that queue sent somewhere else.  We don't have Intelligent Queue.  But, could we set up the IVR Routing so that it knows the number of calls in the queue?

The IVR can do SQL database dips I saw.  Is the number of calls in a queue gotten from the SQL database?

Someone said if the reporting needs to be customized, there is a tool available for that.  Does anyone know the name of the tool?

Thanks

5

Mitel Software Applications / Explain readback

« on: November 01, 2016, 05:17:10 PM »

Could someone explain readback to me?  Will the phone system tell you what digits you entered if you press the star after you're done entering with the attached settings.  Don't know what it does because our system has never done it and not sure if something's broken.

Thanks,

6

Mitel Software Applications / Mitai Process Event error

« on: October 24, 2016, 03:28:38 PM »

I'm getting:

--- Start Exception Stack ---
System.NullReferenceException: Object reference not set to an instance of an object.
   at prairieFyre.Routing.Mitel.MitelBaseDevice.Process MiTAIEvent(BaseCallControlEvent callControlEvent)
--- End Exception Stack ---

in my RoutingInboundService.log for every one of my phone calls.  Not sure where to start to fix the problem?  Could someone give me some background?

Thanks

7

Mitel MiVoice Business/MCD/3300 / port mirror for wireshark

« on: September 29, 2016, 03:09:11 PM »

I'm trying to mirror the port on our 3300 MXe III so I can run a Wireshark capture.  I've done this before, but it is not working now.  I connected via a raw session to port 2002 and entered xmirror "2 1" command.  The interface says the mirroring is in place, however, I seem to recall the lines on the second port were lit, even without a PC connected to it.  Now they are all dark. I run the icpL2StatShow 2 command and the port status says "Down".  How do I change it to "Up"?  Is there another port I could use?  Any help or suggestions would be appreciated.  Thanks.

8

Mitel Software Applications / Start Contact Center Client from command line

« on: July 14, 2016, 11:21:56 AM »

I'd like to start Contact Center Client from the command line.  The application said it's: contactcenterclient.exe [@argfile][/profileName:<profilename>]. 

I'd like to open it with a user, password and open a layout file.  Not sure the format of the argfile or what a profileName is.

Any help would be appreciated.

Thanks

9

Mitel Software Applications / Custom query for Data Inspector (ACD Inspector/SMDR Inspector)

« on: July 14, 2016, 11:15:14 AM »

I saw in Data Inspector that it is possible to have a text box to enter a custom query.  The help mentions it also.  But, I'm not sure how to enter my query, how to get that text box.

Any help would be appreciated.

Thanks

10

Mitel Software Applications / Re: Determine if agent absent or present

« on: December 23, 2015, 08:57:21 AM »

Our employee licenses are premium.

11

Mitel Software Applications / Re: Determine if agent absent or present

« on: December 23, 2015, 08:54:12 AM »

We have Mitel Contact Center.  Version 7.1.2.1

Just to clarify, I'm interested in the operator's status when they logged in at 3:30 on October 17, 2015, not currently.

12

Mitel Software Applications / Determine if agent absent or present

« on: December 22, 2015, 12:00:54 PM »

Is there a report or a log file that shows, when an agent logs in, the hunt groups they are absent or present in?

I have a report that shows the login time, but can't find the absent/present information.

Thanks

13

Mitel MiVoice Business/MCD/3300 / Restrict DID number

« on: December 01, 2015, 05:26:08 PM »

We'd like to restrict one of our DIDs to only 100 lines of our 8 PRIs.

We received a ton of calls one day where that number used all of our lines by putting people on hold.  We didn't have any lines available to make calls or receive calls on our other DIDs.

Thanks

14

Mitel Software Applications / Re: CCC not opening

« on: November 25, 2015, 01:38:05 PM »

Patrick,

I will have her try it.  Thanks for the suggestion.

Carl

15

Mitel Software Applications / CCC not opening

« on: November 24, 2015, 03:39:08 PM »

We have a problem where, for some users, Call Center Client will not open.  Clicking on the icon, it shows a screen saying "Checking for updates", then the Windows 7 hour glass spins for a little, and then nothing.

There is no CCC process running, there are no entries in the Event Viewer regarding the problem, we did not do any updates or change anything in the system.  All users have the same computers with the same setup/permissions.

I am at a loss.  Has anyone seen this happening?

Thanks