Messages

1

MiVoice Office 250/Mitel 5000 / Re: Dynamic Extension goes straight to Voicemail

« on: December 11, 2015, 09:37:41 AM »

Thanks for the replies! Some thoughts on the above:

>>>1. Make sure that the cell phone number is valid.

It definitely is.

>>>2. Put only the digits required to call the cell phone in the Mobile field. If it is a local you can use 7 or 10 digit dialing if the system is setup for it, but do not put on the long distance code of 1 or else the call will fail and it will go straight to voicemail.

I knocked the 1 off for local calling, the call is routed to the cell phone if I dial from within the organization. If I call their DX-toggled phone from my cell, it goes straight to VM. So, basically the same problem.

>>>Make sure new phone has same OUTGOING as you under STSTEM/DEVICES/PHONES/<EXT>/ASSOCIATED EXTENSIONS.  Maybe his ext doesn't have access to working trunk group?

Outgoing is 92001. That's internal to the 5000CP controller, right? "Associated User Extension" (I assume that's what you're referring to) says "NONE" and the icon has a red X over it.

>>>Also, just for fun, turn off DX and see if behavior changes.  Let's make sure DX is the real culprit here.

Things work fine when DX is turned off. If I use system forwarding, Feature (355 + 8 + areaCode + 7digitnumber) it forwards normally.

2

MiVoice Office 250/Mitel 5000 / Dynamic Extension goes straight to Voicemail

« on: December 10, 2015, 02:54:03 PM »

Using PRI. Having trouble with a user that I recreated. I have made their settings identical to mine in nearly every respect.

DEE:
Step 1 > Ring duration 24 sec > Destination 1 Mobile
Step 2 > Ring N/A > Destination 1 Voice Mail

Previously, Step 1 would ring the desk as Destination1, then mobile as Destination2 (twinning never worked with that), and Step 2 Destination 1 was voicemail. This setup stopped working, so I cut the fat and told DEE to go straight to cell phone.

Associated Destinations table:
Type -- Destination -- Active -- MWI/Pullback
Desk -- (extension) -- Yes -- Yes
Mobile -- 1+areacode+number -- Yes -- No
Voice Mail -- 299 -- Yes -- No

Which is identical to my personal setup, with obvious exceptions of extension and cell phone #, although my cell is long-distance and theirs is local. I am not prefixing cell phone numbers with 8 since that was never needed.

When I call my extension w/DDE from my cell phone, it works perfectly. When I call theirs w/DDE, it goes straight to voicemail.

Most irritatingly, I will go through the rigor of setting up their phone and it will work for a few hours, then the next day when I come in it's broken and goes straight to Voicemail.

Any help is greatly appreciated. Thanks in advance.

3

MiVoice Office 250/Mitel 5000 / Re: User cannot dial out on 5320... 11 beeps, nobody else has issue

« on: June 30, 2015, 02:49:25 PM »

Woaaaah jumped the gun there. Turns out it was a corrupted database. I recreated the user and all is well.

Closing thread -- our vendor determined that the phone has died and is replacing it.

4

MiVoice Office 250/Mitel 5000 / Re: User cannot dial out on 5320... 11 beeps, nobody else has issue

« on: June 30, 2015, 11:15:28 AM »

Closing thread -- our vendor determined that the phone has died and is replacing it.

5

MiVoice Office 250/Mitel 5000 / Re: User cannot dial out on 5320... 11 beeps, nobody else has issue

« on: June 30, 2015, 09:33:48 AM »

Hi DwayneG, thanks for replying.

I have verified that the outbound Associated Extension is correct, and that she's included in the new trunk group (their # was included in the phone company's Application Memo during transition), nothing has changed in our system that would have caused this.

The phone display shows the intended outbound number during the 11x beeps, and then goes back to idle.

6

MiVoice Office 250/Mitel 5000 / User cannot dial out on 5320... 11 beeps, nobody else has issue

« on: June 29, 2015, 04:00:13 PM »

We recently converted from E&M to PRI. We have been using a Mitel 5000 HX controller the entire time. One of my users is experiencing an issue where she tries to dial an external number on her Mitel 5320 handset, but the phone just gives 11 beeps and does nothing. She can receive calls without a problem. Nobody else has reported the problem.

Possibly relevant info: our telecom provider missed a handful of DIDs during the internal porting process (they owned the DIDs from beginning to end). Those numbers could call out, but incoming calls were told the number was disconnected. The phone provider finally transitioned the orphans over the weekend, but now this problem has cropped up.

Obviously the only google results are PDFs of Mitel manuals... !