Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Setting UP CLI

« on: June 29, 2015, 08:39:04 AM »

Many thanks. Will get onto BT to see if they have a copy of this form. If they can't do this then we'll simply have to direct US calls back out on the international SIP channel.

Thanks again.

2

Mitel MiVoice Business/MCD/3300 / Re: Setting UP CLI

« on: June 29, 2015, 01:11:03 AM »

It is a single system. The MItel is located in London, the users based in the USA connect to it over a VPN.

The international SIP channel is so the USA can have local DDI's and to route the calls over the Atlantic to the 3300. Because of the call plan we get with the UK SIP channels (and the fact we were told we could attach the US DDI's to this channel) we are directing all outgoing calls over the UK SIP channel. Nothing goes out on the international SIP channel.

3

Mitel MiVoice Business/MCD/3300 / Setting UP CLI

« on: June 28, 2015, 01:10:56 PM »

We bough a Mitel 3300 system to replace our aging 3COM system. It has not be a happy experience. After numerous issues we have reverted to handsets with the desktop licence. The system is based in the UK with a number of SIP channels from BT for incoming and outgoing calls. We also have an office in the USA. We had to get a DDI range and internal SIP channel from a different provide as BT don't provide these.

After being told the USA phones could be configured to show their US numbers on the CLI, we're being told this is not possible. This seems odd as our previous VOIP supplier for the US (Telappliant) can do it with their web based PBX. ALl you have to do is sign a document to prove you own the DDI range.

Does anyone know if it really is impossible to set the CLI on the MItel system...or better still how to change it??

Many thanks