Messages

1

MiVoice Office 250/Mitel 5000 / Re: new extension cannot be called from another node

« on: January 15, 2025, 12:27:21 PM »

Did you do an Export/Import between the systems after you created the new extension?  Without doing an export, system 2 will not know about the new devices on system 1.

2

MiVoice Office 250/Mitel 5000 / Re: In need of 3 remotely switchable AAs

« on: December 12, 2022, 08:58:30 PM »

This is actually pretty easy to do with the 250.

1.  Create a Phantom Ext. And name it something like 'HR Fwd'.
2.  Create three Call Routing Announcements (HR Normal, HR Delay, HR Closed) and record your greetings.
3.  Point your 'HR line' DID to the Phantom extension.
4.  Use the Remote Programming feature (359) to forward the Phantom to one of the three CRAs - 359 (phantom ext) (phantom ext’s password) 355 'fwd all calls' (CRA Ext).
 5.  Set another DID as DISA and set a password.

Now the customer can call the DISA DID and use the digit sequence above to change the destination of the phantom ext.

If your customer has a public IP pointed at the system, you can create a DEE user for the Phantom ext. and they can change the forwarding using the web interface.

Also, you can use station speed dial to enter the digit sequence for each mode and program SD buttons to make it easy for the attendant to change it from the office.

3

MiVoice Office 250/Mitel 5000 / Re: Ring tone changed when firmware updated to 6.3 SP7

« on: January 04, 2022, 10:31:06 AM »

You can do it from the main page of each phone with on-line monitor.

4

Mitel MiVoice Business/MCD/3300 / Re: Ring Group Message Waiting Indicator

« on: April 28, 2021, 09:20:13 AM »

I guess we should have asked if you were using NuPoint or embedded VM. I just assumed we were talking about embedded.

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Mitel MiVoice Business/MCD/3300 / Re: Ring Group Message Waiting Indicator

« on: April 27, 2021, 03:35:17 PM »

I really don't know why it needs to be a physical analog port, but i haven't been able to get it to work using either an IP set (trusted or full service) or a phantom single line programmed on a multicall key. 🤷🏻‍♂️

6

Mitel MiVoice Business/MCD/3300 / Re: Ring Group Message Waiting Indicator

« on: April 27, 2021, 02:19:50 PM »

No, the call will go to mailbox 8104 (the ring group). Ext 8704 doesn’t need a mailbox. Because it is the first member of the ring group, the the system will turn on its MWI. That’s what makes your MWI buttons on the other phones light up.

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Mitel MiVoice Business/MCD/3300 / Re: Ring Group Message Waiting Indicator

« on: April 27, 2021, 12:40:15 PM »

Sunspark, the system won’t let you program a MWI button for a mailbox that is already associated to another extension (ie. the ring group). 

8

Mitel MiVoice Business/MCD/3300 / Re: Ring Group Message Waiting Indicator

« on: April 27, 2021, 12:18:44 PM »

The only way I have been able to do this is by using an analog port:

1.  Program an analog port and name it (IE. 1234, sales MWI”).
2.  Make the new extension the FIRST member of your ring group.
3.  Program MWI buttons for extension 1234 on any phones that need to see the notification.

Unfortunately, you need to consume an actual analog port. This won't work without having the physical port.

This has always worked for me, but I would be interested if anyone has found another way to do it.

9

MiVoice Office 250/Mitel 5000 / Re: Status of Phantom Forward

« on: November 12, 2020, 04:07:59 PM »

I think it might be easier to start from scratch. It sounds like the original installer made it much more complicated than it needs to be. First let’s set up the hunt group.

Go to System...Devices and feature codes...Extension Lists...hunt group members. Give it a name (billing ring in....) and add the two phones you want to ring.

Next go to Voice Processor...Devices...Applications. Crest a Call Routing Anouncement and name it (billing v-mail...). Remove all recordings in the Day and Night greetings. Go into Digit Translation and set the Timeout to “transfer to Mailbox” and enter the mail box you want it to go to. (You can use a user’s mail, or you can cutler at a new mailbox.

Now, go to System...Devices and feature codes...Hunt Groups. Create and name your new hunt group. Add your new Call Routing Application as the “recall” destination and make sure the Announcement and Overflow are both set to NONE.  Next go to Timers and set the Recall timer to how long you want the two phones to ring before the call goes to voice mail.  Finally, go to Members and add the new Extension list you created as the ONLY member. Now, direct the DID to the hunt group ext number and both phones will ring until the recall timer expires. Then the call will go to the call routing announcement and be transferred to the mailbox you programmed.

Now, the call will always show up on the call keys, but there are a few ways you can differentiate the calls.

1.  You can create a Phantom Extension and add that extension to your extension list (billing ring in) Program a PKM/DSS button on the phones for the phantom ext and it will flash when the hunt group is called.

2.  If you can train your users to look at the display before they answer you can “label” the call. Create a new call routing announcement. The username is what we are looking for, so name it “billing” (or whatever). Again, remove the greetings. Set the timeout to “transfer to extension” and enter the hunt group extension. Now, instead of directing the DID to the hunt group, set it to the new call routing announcement. When the calls come in the user’s displays will say “XXX-XXX-XXXX TRANSFERRED from Billing (or whatever you put in the username of the call routing announcement).

10

MiVoice Office 250/Mitel 5000 / Re: Status of Phantom Forward

« on: October 29, 2020, 11:26:29 AM »

Typically, hunt group calls will not follow manual call forwarding of any of the members. I suspect something else is sending your calls away from the hunt group.

In your hunt group, what do you have set for your Announcement, overflow, and Recall destinations?

11

MiVoice Office 250/Mitel 5000 / Re: Status of Phantom Forward

« on: October 28, 2020, 06:17:51 PM »

You can see the current forwarding settings in On Line Monitoring. Once you enable OLM you will see a new entry forwarding information

Also, the best way to change that forwarding destination is to use the remote programming feature, 359.  When you use this code you enter the station number and password, enter 355, the the destination. Be sure to put an 8 be for the phone number if it is an outside number.

12

MiVoice Office 250/Mitel 5000 / Press Message Waiting to retrieve message

« on: September 08, 2020, 06:18:44 PM »

You can use a button programed as a Station Speed Dial with a dial string of “[V-Mail ext number]*[Ext number][password]#1 (for example, if the voice mail is ext 276, the extension is 104, and the password is 1234 then the dial string would be “276*1041234#1”  that would give you one button dialing into the mailbox and start playing the first message.

Of coarse, you can leave off the password, the #, and the 1 if you want to be secure.


Sent from my iPhone using Tapatalk

13

Mitel MiVoice Business/MCD/3300 / Re: MiVoice voicemail

« on: August 19, 2020, 04:31:25 PM »

You can look at the AVDAP logs from Admin and Diagnostics. They will show you the ext that deleted them and the time and date. I’m not sure how far back the logs go though, so you should do it soon! 

14

MiVoice Office 250/Mitel 5000 / Re: Sorting or searching Call routing table entries

« on: July 23, 2020, 11:31:51 PM »

The call routing table is an ordered list, meaning that every time the system looks for a match it starts at the top of the list and uses the first match it finds. You should try to keep them in ascending order by the Pattern.  (You can click and drag just to the left of the pattern to move them up or down in the list, but you have to do it manually).

That being said, the easiest way I have found to sort or search a call routing table is to use Database Reporting. When printing or exporting a report you can sort it, or export it to excel and sort it or search thru it that way.

15

Mitel MiVoice Business/MCD/3300 / Call re-routing changing the final destination mail box.

« on: May 29, 2020, 12:47:24 PM »

I have a DID that needs to follow 3 different routes for Day, N1, and N2.

•   Day:
Calls ring in to a ring group (2000).  This group rings ext. 1001 and 1002 for 20 seconds then go to an “General front counter” mailbox.

•   N1:
Calls ring into a multi-level auto attendant (or Transfer Only if that’s a better choice).  The caller gets a message that says “We are open but not at the counter….”  Users can dial an extension or “stay on the line OR press 0”.  If they press 0 or make no choice they will ring to a Ring group with the same two exts and then time out to the same “General front counter” mailbox.  We can use the same ring group as above or create a new one).

•   N2:
Calls ring into a multi-level auto attendant (or Transfer Only if that’s a better choice).  The caller gets a message that says “We are closed and can’t take your call…”  Users can dial an extension or “stay on the line OR press 0.  If they press 0 or make no choice they will go to the same “General front counter” mailbox. 

I need to be able to change the modes manually so the clerk can put it into N1 whenever he is away from the counter and N2 at the end of the work day.
Here is what I tried and what is going wrong:

1.   I created a name tag hunt group (2500) and a mailbox (2500).  I will use 2500 as a call router using call re-routing and MB2500 will be my General front counter mailbox.
2.   I then created another name tag hunt group (*2500) and set call re-routing always to VM to use as my ring group overflow point.
3.   My day ring group is 2000 and N1 ring group is 2001.  Both using *2500 as the overflow point.
4.   On 2500 I set call rerouting-day to 2000 and N1 to 2001.
5.   When I test incoming calls to 2500 it goes to the correct ring group (2000 in Day, 2001 in N1), then forwards to MB2500 both Day and N1 as it should.

So far so good.  The problem now is that I need an announcement before N1 goes to ring group 2001.  The caller needs to be able to dial an extension , stay on the line or dial 0 for assistance.  Time out and Dial 0 need to go to 2001.

1.   I created a name tag hunt group 2501 - N1 Greeting and set the call re-routing always to Voice Mail.
2.   I then created a MLAA MB2501 with 2001 as the operator ext. and recorded a greeting.
3.   I changed the call re-routing N1 on 2500 to 2501 (thinking the call will go to MB 2501 and play the greeting).

Now when I call in, the call goes directly to mailbox 2500.  It is not going to my MLAA, and it never rings the ring group.