Messages

1

Mitel MiVoice Business/MCD/3300 / Re: DID Forwarding question

« on: June 27, 2017, 09:55:46 AM »

Ok thanks, I don't actually see the DID Translation form? We are running 7.2SP1.

2

Mitel MiVoice Business/MCD/3300 / DID Forwarding question

« on: June 26, 2017, 05:02:23 PM »

Hello,

I just had a quick question about forwarding a DID (416 xxx xxxx) that translates to a 4 digit number within our 3300 to a specific queue. Is the proper way to do this by a simple speed dial or is there other programming involved?

Thanks as I didn't see a specific answer in the search.

3

Mitel MiVoice Business/MCD/3300 / Re: Speed-dial pause from AA

« on: April 24, 2017, 01:42:00 PM »

Has the other system got an AA; you could always punt the number via your AA  to their AA  via  a speed call  and allow their AA to allow dial internally?

Yes, the other system has an AA as well but configured different than ours. They don't have a staff directory setup or anything off the AA I don't believe. The plan eventually will be to migrate these numbers/sites together into 1 but that's quite a ways away.

4

Mitel MiVoice Business/MCD/3300 / Re: Speed-dial pause from AA

« on: April 24, 2017, 09:37:08 AM »

I would like to see an example of the call flow. Use fake numbers and extensions if you want.

Are you trying to tie two different phone systems together?

Well not trying to tie them together yet. Just allow someone to call our main number, hit the AA and press 2 for example to reach another external number and extension, which is why we thought we need the pause for this to happen?

5

Mitel MiVoice Business/MCD/3300 / Re: Speed-dial pause from AA

« on: April 24, 2017, 09:11:39 AM »

I guess I didn't explain it better. We are just doing some tests to see if we can get it to work when we migrate with another company. They currently have a different number that is not associated with my site. We will need our AA to point to their main number, pause and dial extensions if possible?

6

Mitel MiVoice Business/MCD/3300 / Speed-dial pause from AA

« on: April 21, 2017, 02:04:52 PM »

Hello,

I have been testing a speed dial pointing to an auto attendant then pause and hit an extension. This is working, however I also need it to work from the with external calls hitting the auto attendant. I have set an internal mailbox to point to the speed dial but when I call the auto attendant and type in the number the call forwards to the other gateway but does not pause and dial my extension. Am I missing a step here?
Thanks

7

Mitel MiVoice Business/MCD/3300 / Re: How to Stop DGT TRACE Command?

« on: April 03, 2017, 05:16:20 PM »

I simply typed "DGT TRACE 905" for instance and its been spewing information back for an hour now. If I load another tab and come back its still going, if I logout and back in it doesn't appear. However I have a feeling this is still running in the backend?

Iron: I tried "CCS TRACE DISABLE" just to see and it actually ended the Spool output.
Thanks

8

Mitel MiVoice Business/MCD/3300 / How to Stop DGT TRACE Command?

« on: April 03, 2017, 04:58:01 PM »

Hello there,

I typed in the command with an area code instead of a full number and it seems to be returning data forever. I have tried DGT TRACE end, stop, cancel with no luck. Anyone have an idea how to stop the command from running?

Thanks

9

Mitel MiVoice Business/MCD/3300 / Re: 3300/Foip faxes not answering??

« on: February 04, 2017, 04:08:59 PM »

Thanks for the quick replies guys. I feel bad to admit it, but the issue was windows firewall on the foip servers. Some policy must have gotten pushed down and enabled it or blocked a port. As soon as I disabled it, everything started clearing!

10

Mitel MiVoice Business/MCD/3300 / Re: 3300/Foip faxes not answering??

« on: February 04, 2017, 09:22:35 AM »

Thanks Ralph,

it seems the links are still going up and down randomly, I just ran the command as it shows fine right now:
There are 1 SIP link(s) programmed. Link   08NMFOIP state is       IN SERVICE (link down count 2)

I can ping the foip servers from the PBX and ping the PBX from the foip without an issue, which seems odd. There is no fw between the 2 I don't believe.

11

Mitel MiVoice Business/MCD/3300 / 3300/Foip faxes not answering??

« on: February 04, 2017, 12:01:57 AM »

3300: 7.2 SP1
Faxmaker 18.2 running on 2008r2

Hi guys,

We suddenly got alarms on both our gateways at 2 different sites that are both connected to a separate Foip server (connected via SIP?). We noticed it earlier today and could not figure out the issue. I engaged the vendor who rebooted the gateways tonight with no luck and I rebooted the foip servers, we now have our primary/secondary gateways showing this alarm and no fax lines are answering (look fine within faxmaker though). Does this have to point to a network issue at this point, cause I really am clueless here as not aware of any network/fw changes recently.

I can ping between the 3300's and foip servers both ways as well.


Log Number 3092
Severity Warning
Date 2017/Feb/03
Time 23:52:16
Source SSP
Description IP[10.6.2.110] has not responded for 30 minutes.Check if this ip is reachable

Log Number 3091
Severity Warning
Date 2017/Feb/03
Time 23:21:52
Source SIP/SIPSm
Description The SIP link 08NYFOIP has failed with cause: RequestTimeout - (Options) Please check the connection between the controllers.. The link will be retried in 120 seconds.

12

Mitel Software Applications / MiCC- YSE

« on: May 09, 2016, 04:20:50 PM »

Hi everyone,

I was just wondering about Queue Abandon handling, specifically long abandon. Where would this be set under YSE?
I have set service level goal/time, short handle and short abandon but I am not sure if there is a long abandon objective or if it is a calculation from the others?

Thanks

Ver: 7.1.3

13

Mitel Software Applications / Re: CCC not opening

« on: December 01, 2015, 11:26:56 AM »

If there are no updates and your machines already have modify permission on (C:\Program Files (x86)\prairieFyre Software Inc) then you might need to uninstall/reinstall CCM from the source. We have seen a few desktops that seem to get corrupt and this is the only fix we have come up with for now.

14

Mitel Software Applications / Prairiefyre 6.0.3 - Report question

« on: August 26, 2015, 11:30:18 AM »

Good day everyone,

I was just wondering if anyone knows how I would go about running a report for all numbers that have called in for a specific time frame?
I'm not sure if this is a trunk report, would require call accounting or even the voice provider to provide these details?

Thanks

: It looks like it might be the DNIS Accounting Trace under call accounting/carrier reports/DNIS reports. However I think I would need the termination points to our PBX from the telecom provider in order to determine this.

15

Mitel Software Applications / Re: Advanced UM not working for a user

« on: June 25, 2015, 05:16:21 PM »

We use full email address under Standard Email #1. Maybe try putting in your email address and leaving a message for that extension to see if it works.

UM Audio Encoding: GSM 6.10
Standard UM Email Address 1: