Messages

1

MiVoice Office 250/Mitel 5000 / Re: Remote User at home

« on: June 25, 2015, 11:51:03 AM »

Thank you for the information. I didnt want to state the companies that we are working with on the internet. Right now, the blame is placed on the IT guy. I just want as to have as much information so if we need to make changes with who we are working with to get this done.

2

MiVoice Office 250/Mitel 5000 / Re: Remote User at home

« on: June 25, 2015, 09:08:58 AM »

I am apologizing in advance for my question. We have 3 different people working on this for the pass month and its been going on too long.

I am getting confused about the whole process.Our IT guy was told by the phone company to open these ports on the firewall, which he did.

We have Hot desk profiles, not sure if this make a difference or not.

I am trying to double check work that's be done with all the information that was given to me.

Yesterday, I changed the extension to NAT and I also tired to config the phone to teleworker but I still get the message TFTP svr unavailable.
Then it continued to boot up and gets here.
MITEL
5330 IP Phone


Set 10.xx.x.xx
ICP 72.xx.x.xx (public IP address)
I was looking around in our phone system under IP Settings:

I wasn't able to find any info on the TFTP, Minet and the SAC. Maybe I am looking at the incorrect system.

3

MiVoice Office 250/Mitel 5000 / Re: Remote User at home

« on: June 24, 2015, 04:04:51 PM »

Thank you guys so much.

I will give the port info to our IT guy and I will take one of the phone home again and make the appropriate changes.

4

MiVoice Office 250/Mitel 5000 / Re: Remote User at home

« on: June 24, 2015, 01:44:31 PM »

System > Devices and Feature Codes > IP Connections >

P6000: Public IP address (provided by our internet provider)
P6001 ---Not sure we use this one so nothing was changed.
              255.xxx.xxx.xxx
Can you please help me find the correct codes?

Thank you.

5

MiVoice Office 250/Mitel 5000 / Re: Remote User at home

« on: June 24, 2015, 11:06:07 AM »

Dwayneg,

I am not sure what you meant by "Did you turn on NAT for that extension and in IP programming".

I have been looking around to find this section in the phone system.

6

MiVoice Office 250/Mitel 5000 / Re: Remote User at home

« on: June 24, 2015, 09:01:13 AM »

I checked the settings:

IP connection - NAT IP address

Audio RTP Type of serv 0
AUdio Stream Receive Port 6004
Data Type of Serv 0
IP Terminal TCP Call Control 5566
IP Terminal General Purpose UDP Port 5567
MGCP Receive port 2427
TCP Call Control port 5570

IP Setting- System NAT IP address

Base Server...... (this has a big red X on it)
Current Process Module IP Address - This has our phone IP address
Current Process Module SUbnet mask - 255.xxx.xxx.x
Current Processor Module gateway -10.xx.x.xx
Processor Module DHCP Enabled - NO (Is this okay)

Current Process Module IP Address - 192.xxx.xxx.xx
Current Process Module SUbnet mask - 192.xx.
Listening Port Secured 44000
Listening Port Unsecured 4000
Listening Port Unsecured Enabled Yes
PPP IP -192.xxx.xxx.xxx
Enabled NAT IP - Yes


I really appreciate your help/

7

MiVoice Office 250/Mitel 5000 / Re: Remote User at home

« on: June 23, 2015, 09:26:51 PM »

Thank you for the additional information. I will try when i am back in the office. I took one of the phones home and i plugged it in. The phone was booting up and there was an error message that states TFTP svr unavailable but then it moved forward to the screen with the ip addresses. I really thought this was weird.

8

MiVoice Office 250/Mitel 5000 / Remote User at home

« on: June 19, 2015, 12:15:43 PM »

Hi,
We are a small office with 20 employees. We have the MITEL 5330 IP phones for the last 2 years in our office.

Recently, we decided to have one of our employees work from home. She took one of the phone from the office. Our IT guys has program our firewall with the appropriate changes but the phone is not working.

This is what's on the phone screen:

MITEL
5330 IP Phone


Set xx.xx.x.xx
ICP xx.xx.x.xx

Any help is greatly appreciated.

Thank you.