Messages

1

Mitel Software Applications / Yoursite Explorer / CCM 7.1 - Prompts Wav files

« on: February 29, 2016, 02:48:59 PM »

Hi

I'm recording prompts using a microphone with Windows Sound Recorder into .WMA files and then using Adobe Audition to re-save the file as 8k, u-law .WAV files but for some reason none of them seem to work in any of schedule.  I've verified the schedule is working by swapping my .wav files for system ones which work on the same schedule.

Any ideas what i'm doing wrong ? Or suggestions on how better to create the files.

I've even tried recording the .wav files by dialling 1850 and creating system prompts from the handset but these do not seem to work either.  They record but the same problem is encountered when i stick them in play activity in a schedule....   

thanks

Jono

2

Mitel MiVoice Business/MCD/3300 / Re: DDI Call pickup on 5330e phones

« on: June 18, 2015, 03:21:07 PM »

thanks for your help and assistance on this. 

 I had a look at pick up groups this afternoon but no extensions appeared in the list for adding (it as completely blank), i was able to create an extension group (all my extensions were appearing in this screen) but i have no idea how to go about programming the call pickup from the actual 5330e phone  - I've managed to add a feature called 'call pickup' to a button but when i test this within the extension group i get a message which says 'NOT ALLOWED' ? I'm guessing this is because i have my ext's in an extn group and not pick up group ........  arghhh !

3

Mitel MiVoice Business/MCD/3300 / DDI Call pickup on 5330e phones

« on: June 18, 2015, 04:29:34 AM »

Hi

I have a setup of 28 5330e phones working on a 3300 mitel system.    In this setup i have:-

13 phones on an ACD / IVR (call centre setup) which i have no issue with
15 phones purely used in the office for DDI calls

How do I for example, program a group of DDI phones to be part of a pickup group, and then use the handset to pickup DDI calls.  This is an example of what i want to achieve:-

three desks with extn = 2576, 2579, 2590

phone rings on desk 2576 but person has gone to make a cup of tea, person using 2579 uses their handset to pickup this call.

The system i'm using is yoursite explorer version 6.0.2.

grateful for any assistance.

thanks

Jono