Messages

1

MiVoice Office 250/Mitel 5000 / Re: Intertel 5000 not connecting forwarded calls from phantom via application

« on: June 17, 2015, 09:43:37 AM »

Thanks TE,

We have checked though and there are no forwarding paths on that Phantom.

I wonder if we are on old Firmware though as we don't have an option for 'Phantoms and Hot Desks', ours just says 'Phantom Devices'?

Thanks

Rob

2

MiVoice Office 250/Mitel 5000 / Intertel 5000 not connecting forwarded calls from phantom via application

« on: June 16, 2015, 01:49:07 PM »

Hi guys,

We have an Intertel 5000 that we are trying to use to route evening and weekend calls out of the business to engineers mobiles based on an on call rota.

We have setup a menu for callers using an application with the various options to departments pointing at specific internal extensions and hunt groups and that all works fine.  With the engineering department option on the menu we have set up a STAR (scheduled time based application router) and then depending on day / time this transfers to a dedicated call routing announcement for each time slot where the digit translation timeout is transferring to a dedicated phantom extension for each time slot that in turn is setup to forward to the appropriate engineer's mobile.

When we call the phantom for the current time slot directly it transfers to the engineer mobile successfully.  When we call our main line and use the menu it rings the engineers mobile for half a ring and then hangs up automatically, playing a message to the caller saying that the extension is not available.

It feels like we are really close to getting this working but can't seem to get to the bottom of why the call redirected from the menu is hanging up straight away.

Can anyone help?

Much appreciated.

Rob