Messages

1

Mitel Software Applications / Re: Micollab Client CPU use

« on: June 15, 2015, 12:25:46 PM »

so, to be clear, when you open Windows Task manager, UCA.exe is consuming 100% of CPU ?

My case right now, (with the newer MiCollab client) is 0-1% with 77,360K of memory used.

Couple of things to try:

     Disable Anti Virus just to see if there is a conflict.
     
     Test this inside the same subnet as the UC Server just to make sure this isn't a time-out situation (it shouldn't matter)

     Did you download the client from the UC Server?

Hope this helps.  While getting this all to work isn't necessarily easy, I never had a UC Client act like you describe.

When I open process explorer, UCA.exe was consistently consuming 12.5% CPU which, since it's a 4-core system with two threads per core, is one whole CPU thread.  I say 'was', because I tried starting the client in WinXP compatibility mode a couple of hours ago, and since then it's been using <1% CPU.  I'm not sure whether to enquire further or just shrug and move along!

2

Mitel Software Applications / Re: Micollab Client CPU use

« on: June 15, 2015, 08:17:08 AM »

Very similar spec, by the sounds of it.  Windows 7 x64, 8GB RAM, Core i7 laptops.

3

Mitel Software Applications / Micollab Client CPU use

« on: June 15, 2015, 06:53:12 AM »

I've recently been introduced to the Micollab Client, version 6.0.422.0, which out company has started using as a softphone client.  Whenever it is running, it consumes 100% of one CPU core, even if the user is not logged in.

Is this a known problem?  Is there any way to prevent it, other than killing the client?

Thanks,
Tom