Messages

1

Mitel Software Applications / Re: Teleworker without MBG

« on: August 29, 2025, 03:12:32 PM »

Do they require a Deskphone or happy with a softphone?
I have also configured a SIP softphone (many free ones out there) on a PC that has a VPN to the office network. That will get past the firewall issue but it does affect the audio if the bandwidth is not good.
This is more a networking question than a phone one to be honest.

2

Mitel Software Applications / Re: Teleworker without MBG

« on: August 29, 2025, 02:39:47 PM »

You are assuming they don't already have a suitable firewall in place?
There are many ways to provide protection such as limiting the access to specific IPs, using TLS etc.

3

Mitel Software Applications / Re: MICC Ignite SSO

« on: August 29, 2025, 02:37:45 PM »

Are you referring to Active Directory integration? This is in the Installation and Administration Guide

4

Mitel Software Applications / Re: Teleworker without MBG

« on: August 29, 2025, 02:25:16 PM »

That's why I said "suitable firewall"  I have done this with Fortinet, Sonicwall and Palo Altos in the past and it can be done.

5

Mitel Software Applications / Re: MICC and SAP

« on: August 29, 2025, 02:23:27 PM »

What exactly are you using the SAP data to do, direct calls in an IVR? You need to setup a Generic Data provider in the IVR Routing section to point to the SAP service. You will need the following info to create the connection according to the guide.

SAP:
• Enter username
• Enter password
• Enter URL
• In "Other Settings", enter:
  - Client Number
  - System number
  - Connection type
  (Separate values by semicolons, e.g., 250;25;SOAP)

6

Mitel Software Applications / Re: Micollab Reports

« on: August 29, 2025, 02:13:52 PM »

I asked Mitel about this already and opened a feature request with them... not sure if it will get anywhere to be honest.

7

Mitel Software Applications / Re: Teleworker without MBG

« on: August 29, 2025, 02:12:45 PM »

SIP phone will definitely work once you have a suitable firewall to provide the NAT from external to internal address of the PBX.

8

Mitel Software Applications / MiContact Center with MiVB ACD queue with more than 4 messages

« on: March 25, 2022, 12:44:06 PM »

Hi Guys,

Does anyone know how I can configure MiContact Center 9.2.3 with a MiVB 9.2 to get an ACD queue with more than 4 messages? Customer has given me 6 messages they want to be played, each over 30 seconds long with UPiQ required as well and I am not sure if this is possible. I am trying to see if I can use the IVR feature of the MiContact Center to do this but not sure how to do that either. Any suggestions welcomed.

Thanks,
Gerry

9

Mitel MiVoice Business/MCD/3300 / Re: CIM Connection Port

« on: October 28, 2021, 11:44:33 AM »

Ethernet Crossover cable (not a std. cable) and can be located up to 30 meters (100 feet) long. Connect the ASU-II to the CIM 1 port then power up the ASU-II and the controller will auto-detect it.

The built-in HELP screen on the 3300 should be able to guide you from here.

10

Mitel MiVoice Business/MCD/3300 / Re: EX Controller Dual IP addresses

« on: October 28, 2021, 11:30:28 AM »

When you run the EX Controller Deployment tool there is the option to configure the WAN port. This is in the "EX Controller Installation and Administration Guide"

11

Mitel Software Applications / Re: Add Updated Position in Queue (UPiQ) to an exiting queue

« on: October 28, 2021, 11:14:22 AM »

I found where the problem was with the UPiQ workflow, the subroutine was not assigned to the flow, all working now, thanks.

12

Mitel Software Applications / Add Updated Position in Queue (UPiQ) to an exiting queue

« on: October 27, 2021, 05:07:09 PM »

Hi Guys,

I need some guidance with UPiQ setup (I have the default one in place), does anyone know of a step by step document somewhere that shows this? I think I have it done correctly but for some reason it is not cutting in as expected so i must have missed something important.

Gerry

13

Mitel MiVoice Business/MCD/3300 / Re: VM Hunt group busy

« on: September 03, 2021, 10:22:43 AM »

johnp,

The VM ports were set to Make Busy somehow, still not sure how that happened but once we were able to disable the Make Busy from the ports the voicemail hunt group was accepting calls again.

14

Mitel MiVoice Business/MCD/3300 / Re: VM Hunt group busy

« on: September 02, 2021, 11:44:37 AM »

All,

Thanks for your input... we discovered that somehow all of the VM ports have been placed into Make Busy mode!
They do not have ACD agents so I never even though of Make Busy but once I did a remote clear all features on the VM ports the calls were then answered correctly. Very odd that if you called the VM port directly it still picked up the calls even when in Make Busy mode as well.

All's well that ends well!

15

Mitel MiVoice Business/MCD/3300 / 48 PKM button numbering

« on: September 02, 2021, 10:12:24 AM »

Hi Guys,

Can someone confirm for me the key numbering sequence for these PKMs? I believe it is start bottom left key to the top of the left then starts the next row at the bottom etc, is that correct? I haven't programmed one of these is years!

Gerry