Messages

1

MiVoice Office 250/Mitel 5000 / Re: System Administration & Diagnostics - cant connect

« on: March 02, 2018, 04:03:43 PM »

I had the same issue recently using version 6.2, when installing the Admin/Diag. on the customers computer. I could see the Admin/Diag. page on my laptop, but was unable to get it to work with the customers machine. Their IT tech found that the machine wasn't processing the security certificate properly from the Mivoice 250. They were using Windows 10. The work around was to install the Admin/Diag. onto the server, so she could access it for reports.

2

MiVoice Office 250/Mitel 5000 / Re: Station Speed Dial

« on: February 07, 2017, 11:32:27 AM »

The exclamation point works, with the use special key enabled in flags. Thank you Tech for the fix. I was afraid I was going to have to leave the flag turned off, and go through many end user oops, my phone don't work, calls.

3

MiVoice Office 250/Mitel 5000 / Station Speed Dial

« on: February 07, 2017, 09:42:48 AM »

Can a feature code be programmed into a station speed dial bin? I am trying to program a button to pick up a call from a hunt group, using the feature code, reverse transfer, then the hunt group, example *42900, when I test it, using the station speed dial bin, the display says use special key for feature codes, even though when programming the station speed dial bin, the system allows me to enter the feature code, which shows up as a star. I can get the system to pick the hunt group when I remove the flag SPCL key required for feature code entry. I try to keep that flag enabled, to eliminate errors cause by users misdialing. This is a HX controller, Version 6.2.SP1.PR2, so it should be the latest software. The phones are 5330e type. Thanks in advance for your help.

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MiVoice Office 250/Mitel 5000 / Re: PRI outbound issues

« on: April 21, 2016, 01:12:29 PM »

Sorry, here is more info.  The customer is a golf course, 6 endpoints in the Pro shop, which handles the majority of the inbound calls, we have an auto attendant . There are a total of 28 endpoints. According to the call logs, we do not seem to using all 23 channels on the PRI at the same time. The customer has a low volume of outgoing calls, over all. All IP phones, 5330, 5320, 5304. They do not say they are doing any conferencing.

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MiVoice Office 250/Mitel 5000 / PRI outbound issues

« on: April 21, 2016, 11:58:41 AM »

I am working with a customer who has outbound calling issues. At certain times, seems like peak calling times, the customer is unable to call out, they receive a fast busy, they never lose inbound calling, even when they can't call out. We own the T1, as the ILEC, and have done testing, to no avail. We have monitored the T1 for 3 months, and have had no errors or drops. Since this is an intermittent problem, it is driving both the customer and me crazy. The PBX is programmed to the exact specs of our T1 provisioning group. We see no alarms in the logs when this issue happens. I just need a fresh set of eyes, or ideas, since I seem to be going down the same path. Any ideas will be greatly appreciated. Thanks in advance.

6

MiVoice Office 250/Mitel 5000 / Re: upload phonebook to 5610 dect using (.csv file)

« on: June 25, 2015, 12:16:08 PM »

That is the document I referred to in my post. Unfortunately, I did see the information I needed to pass on to my customer, I was focused on page 42, and should have seen the option in Maintenance on page 47. I have passed the information to the customer, and hopefully this puts the issue to bed. Thank you for the clarification.

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MiVoice Office 250/Mitel 5000 / upload phonebook to 5610 dect using (.csv file)

« on: June 25, 2015, 11:23:14 AM »

I have installed 2 5610 IPDECT phones for a customer. He wants to upload a phonebook to each of these sets, using a (.CSV File). After doing research on the phone, I found that Mitel says that it is possible, in IPDECT_Client_Stand_Config.pdf, on page 42. It states to "Copy the phonebook.csv file to the ftp or http file server. The next time that the stand polls the tftp server it detects the new phonebook.csv file and downloads it to the handsets." Unfortunately, it does not tell you how to copy it to the file server. More research and I was able to find this article in the Mitel Online Knowledgebase. http://micc.mitel.com/kb/KnowledgebaseArticle51290.aspx . This seems to deal with uploading extensions. I tried hitting F1 while in database programming, and typing in .csv, and, again it tells me that it is possible to upload the .csv, but fails to give any indication as to the how or where. 
Has anyone figured out how to do this, as this customer is demanding to upload to the phones with a .csv

8

MiVoice Office 250/Mitel 5000 / Re: tagging trunk group in caller ID in call history

« on: June 15, 2015, 12:52:46 PM »

I am having the same issue on 5330 phones and a Mitel 5000, I allowed the local area codes, and now get the recording "You do not need to dial a 1 for local calls". We use 10 digit dialing. We tried feature code 333, and it has just the ten digit number, but when you hit the pound (#) key, it inserst the 1 and then dials the number. Any ideas to fix this.

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MiVoice Office 250/Mitel 5000 / Re: 5330e phone with Mitel Dect headsets

« on: June 11, 2015, 10:33:45 AM »

I just wanted to place the solution that we came up with thanks to the help received here. I changed out the phones to an earlier build date, the phones we installed were build date 2014 50, I tried phones with build dates after that, including 2015 build dates, and had the same problem. Using the headset connect tone did not fix the problem, I also update to 6_0_11_117, and this did not help. Fortunately we had phones on truck stock that had a build date of 2014 45 and one 2012 24, and both work without any issues. I did leave the headset connect tone as yes in the flags. It seems that there must have been a firmware change between 2014 45 and 2014 50, that caused some connectivity issue between the headset and the phone. Thank you for the help and putting me on the right path to repair this, and my customer thanks you, this was driving them crazy.

10

MiVoice Office 250/Mitel 5000 / 5330e phone with Mitel Dect headsets

« on: June 01, 2015, 12:24:43 PM »

I am having a problem on two 5330e phones, with Mitel Dect wireless headsets. There is a delay, when answering an outside trunk, common B1 pots trunks, when the headset module is installed in the phone. It does not matter if you answer using the handset, hands free or the headset itself. The person calling, can hear the first couple of words, and then is sounds like a connection is made, lasting about a second, then the conversation is fine. On the headset, when the calling person starts to talk, it does the same thing. Its as if the headset module does not engage until after it have voice traffic over it. I can not find any timers, system or phone, that work on this. When the module is removed, the phone works perfectly. Have several others on different system, and they work perfectly. Thanks in advance for any help/suggestions.