Messages

1

MiVoice Office 250/Mitel 5000 / Re: Avdap process spinning bringing down switch

« on: June 01, 2015, 04:53:55 PM »

The system is pretty well locked down so "tinkering" has not been done. It might be a highly streamed lined system but not from what I can see (albeit I am in a frustrated mood). The avdap process has the same 'niceness' as other critical processes, the system has gone into a near hang from apparently spinning on a particular message, their are numerous ways this failure mode could be handled more gracefully. The avdap processes spins and apparently has a memory leak (inexcusable) as the system eventually fails with ALARM 112.

Mitel will get in the switch shortly I think, but this seems pretty fragile. I completely understand Mitel locking down the box, I would do the same thing, but it is a headache to race back to Mitel for what apparently is some software bug(s).

2

MiVoice Office 250/Mitel 5000 / Re: Avdap process spinning bringing down switch

« on: June 01, 2015, 04:16:43 PM »

The count constantly increments by one, is this the number in the queue? Even after reboots the count # starts off where it was before the reboot.

Thanks for the feedback so far.

[01137  6-01-2015 16:14:00 Main]    Queueing message for email delivery to [voicemail@osioffices.com] (count=10248) on email queue
[01138  6-01-2015 16:14:00 Main]    New Hole - Offset 22efade5, length 11372d
[01139  6-01-2015 16:14:03 Main]    Queueing message for email delivery to [voicemail@osioffices.com] (count=10249) on email queue
[01140  6-01-2015 16:14:03 Main]    New Hole - Offset 2300e512, length 11379c
[01141  6-01-2015 16:14:07 Main]    Queueing message for email delivery to [voicemail@osioffices.com] (count=10250) on email queue
[01142  6-01-2015 16:14:09 Main]    New Hole - Offset 23121cae, length 11380b
[01143  6-01-2015 16:14:11 Main]    Queueing message for email delivery to [voicemail@osioffices.com] (count=10251) on email queue
[01144  6-01-2015 16:14:11 Main]    New Hole - Offset 232354b9, length 11387a
[01145  6-01-2015 16:14:13 Main]    Queueing message for email delivery to [voicemail@osioffices.com] (count=10252) on email queue
[01146  6-01-2015 16:14:13 Main]    New Hole - Offset 23348d33, length 1138e9
[01147  6-01-2015 16:14:15 Main]    Queueing message for email delivery to [voicemail@osioffices.com] (count=10253) on email queue
[01148  6-01-2015 16:14:15 Main]    New Hole - Offset 2345c61c, length 113958
[01149  6-01-2015 16:14:17 Main]    Queueing message for email delivery to [voicemail@osioffices.com] (count=10254) on email queue
[01150  6-01-2015 16:14:19 Main]    New Hole - Offset 2356ff74, length 1139c7

3

MiVoice Office 250/Mitel 5000 / Re: Avdap process spinning bringing down switch

« on: June 01, 2015, 04:10:16 PM »

I am an end user, with a fairly deep linux and programming background.

Mitel recommended .wav NOT mp3

Out of those 1000 mailboxes very very few are used simultaneously, the call load is very light. And it functioned well just days before.

4

MiVoice Office 250/Mitel 5000 / Avdap process spinning bringing down switch

« on: June 01, 2015, 01:02:32 PM »

I have a Mitel 5000 6.0SP1 and the avdap process is spinning bringing the whole system down. Mitel says that en voicemail to email either has mp3 set (which they say has some bugs) or their is a typo in the email address for a particular mailbox. I have 1000 DID's and corresponding mailboxes.

The avdap log says

[00287  6-01-2015 12:53:46 Main]    Queueing message for email delivery to [voicemail@osioffices.com] (count=7485) on email queue

And the count keeps ticking up. Is there a way to clear the avdap queue? Find the mailbox where this is coming from?

ANY help would be fantastic.

Thank you
Joseph Pearce

5

MiVoice Office 250/Mitel 5000 / Re: Enhanced Integration using Gmail

« on: May 27, 2015, 11:41:43 PM »

Uhh, the fact that I don't know what that means is not a good sign. HiJack? Is that a program?

I have written a somewhat complicated work around (but is quite nifty) I took an open source SMTP Server  modified its code to take the message, convert the sound file to the necessary bit and encoding standards, send it to google and or HP, wait for the transcription (about 20 seconds total) then repackage the sound file, with the transcription and send it along encrypted to the client. Its thread safe & should scale.

But I still would like the option of doing it directly. The version of the Intertel is V6SP1

6

MiVoice Office 250/Mitel 5000 / Re: Enhanced Integration using Gmail

« on: May 27, 2015, 05:42:03 PM »

More info, it looks like in the log below, it does not authenticate with AUTH LOGIN
The debug says
"in hosts_require_auth? no (option unset)"

What hots file, where is such an option?

JP



May 27 17:27:58 voicemail debug: Calling SSL_read(0xe1768, 0xbea817a3, 4096)
May 27 17:27:58 voicemail debug: read response data: size=211
May 27 17:27:58 voicemail debug:   SMTP<< 250-mx.google.com at your service, [209.136.211.194]
May 27 17:27:58 voicemail debug:          250-SIZE 35882577
May 27 17:27:58 voicemail debug:          250-8BITMIME
May 27 17:27:58 voicemail debug:          250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN XOAUTH
May 27 17:27:58 voicemail debug:          250-ENHANCEDSTATUSCODES
May 27 17:27:58 voicemail debug:          250-PIPELINING
May 27 17:27:58 voicemail debug:          250-CHUNKING
May 27 17:27:58 voicemail debug:          250 SMTPUTF8
May 27 17:27:58 voicemail debug: 74.125.29.108 in hosts_avoid_pipelining? no (option unset)
May 27 17:27:58 voicemail debug: using PIPELINING
May 27 17:27:58 voicemail debug: 74.125.29.108 in hosts_require_auth? no (option unset)
May 27 17:27:58 voicemail debug: gethostbyname looked up these IP addresses:
May 27 17:27:58 voicemail debug:   name=gmail-smtp-msa.l.google.com address=74.125.22.108
May 27 17:27:58 voicemail debug:   name=gmail-smtp-msa.l.google.com address=74.125.22.109
May 27 17:27:58 voicemail debug: 74.125.29.108 in hosts_try_auth? no (end of list)
May 27 17:27:58 voicemail debug:   SMTP>> MAIL FROM:<> SIZE=3473
May 27 17:27:58 voicemail debug:   SMTP>> RCPT TO:<voicemail@osioffices.com>
May 27 17:27:58 voicemail debug:   SMTP>> DATA
May 27 17:27:58 voicemail debug: tls_do_write(0xbea813a3, 66)
May 27 17:27:58 voicemail debug: SSL_write(SSL, 0xbea813a3, 66)
May 27 17:27:58 voicemail debug: outbytes=66 error=0
May 27 17:27:58 voicemail debug: waiting for data on socket
May 27 17:27:58 voicemail debug: Calling SSL_read(0xe1768, 0xbea817a3, 4096)
May 27 17:27:58 voicemail debug: read response data: size=145
May 27 17:27:58 voicemail debug:   SMTP<< 530-5.5.1 Authentication Required. Learn more at
May 27 17:27:58 voicemail debug:          530 5.5.1 http://support.google.com/mail/bin/answer.py?answer=14257 w17sm111261qkw.32 - gsmtp
May 27 17:27:58 voicemail debug: waiting for data on socket
May 27 17:27:58 voicemail debug: Calling SSL_read(0xe1768, 0xbea817a3, 4096)
May 27 17:27:58 voicemail debug: read response data: size=145
May 27 17:27:58 voicemail debug:   SMTP<< 530-5.5.1 Authentication Required. Learn more at
May 27 17:27:58 voicemail debug:          530 5.5.1 http://support.google.com/mail/bin/answer.py?answer=14257 w17sm111261qkw.32 - gsmtp
May 27 17:27:58 voicemail debug: waiting for data on socket
May 27 17:27:58 voicemail debug: Calling SSL_read(0xe1768, 0xbea817a3, 4096)
May 27 17:27:58 voicemail debug: read response data: size=145
May 27 17:27:58 voicemail debug:   SMTP<< 530-5.5.1 Authentication Required. Learn more at
May 27 17:27:58 voicemail debug:          530 5.5.1 http://support.google.com/mail/bin/answer.py?answer=14257 w17sm111261qkw.32 - gsmtp
May 27 17:27:58 voicemail debug: ok=0 send_quit=1 send_rset=1 continue_more=0 yield=0 first_address is not NULL
May 27 17:27:58 voicemail debug:   SMTP>> QUIT

7

MiVoice Office 250/Mitel 5000 / Re: Enhanced Integration using Gmail

« on: May 27, 2015, 05:00:26 PM »

I am not trying to do enhanced integtration just forward and copy, its version 6.0SP1 and the gateway is setup with smtp.gmail.com and port 587 but I keep getting. Any ideas anyone? Thanks

May 27 16:48:02 voicemail exim[12652]: 1YxiF8-0003I4-JK <= voicemail@osioffices.com U=root P=local S=30442 T="[0:02] Message for MB 11463 from a caller at (571) 839-0000"
May 27 16:48:05 voicemail exim[12655]: 1YxiF8-0003I4-JK ** ais.plll@gmail.com R=smarthost T=remote_smtp: SMTP error from remote mail server after MAIL FROM:<voicemail@osioffices.com> SIZE=31973: host gmail-smtp-msa.l.google.com [173.194.204.108]: 530-5.5.1 Authentication Required. Learn more at\n530 5.5.1 http://support.google.com/mail/bin/answer.py?answer=14257 j60sm56238qge.38 - gsmtp
May 27 16:48:05 voicemail exim[12658]: 1YxiFB-0003IA-Ac <= <> R=1YxiF8-0003I4-JK U=mail P=local S=31532 T="Mail delivery failed: returning message to sender"