Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Salesforce connector via MiCC and Nu-Point call events

« on: July 22, 2020, 09:13:46 PM »

Try modifying the COS of the NuPoint ports to display the external number rather than the NuPoint extension.

2

Mitel MiVoice Business/MCD/3300 / Re: How to Block Incoming Calls Based on Caller ID - Mitel 3300

« on: May 24, 2017, 08:20:04 PM »

Hi Ralph

Care to share that doc again, link does not seem to work

Thanks.

3

Mitel Software Applications / TW No Audio - Error : loss of rx stream from IS for 5001ms

« on: May 24, 2015, 11:58:02 PM »

Hi

I have this issue with my Teleworker phones having no audio at all when you call through the public SIP trunk to an external device.
However, there is audio both ways if you call from a TW set to another TW set, or from an internal ext to a TW set. There is also audio both ways when you call from internal ext to the public SIP trunk. Issue only with TW to SIP.

My setup consists of a MiCollab server, MiVoice Business and MiBoarder Gateway. Both my MiVOice and Micollab sits in the same LAN, while MBG sitting in the DMZ with basically all the ports in the Engineering guideline opened. I have both MBG in a cluster (MiCollab and vMBG).
I have standard UCCv3 user licenses which provides me with the TW licenses.

TNA says that all ports are fine (port 6800 appears to be closed - should this be opened), externally and internally.
No alarms on the controllers or Micollab, but I get "loss of rx stream from IS for 5XXXms" on my vMBG server.

All networks is added as trusted on all servers.
SIP is terminated directly to the MiVoice (MCD) and not via MBG as voice network sits within the Telco's MPLS network, however vMBG has open access to the LAN so it is able to see the SIP end.

I have seen this issue before but not really sure how it was resolved.
Not sure what is causing this, any help is appreciated.

Thanks.