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Mitel Software Applications / Re: Micolab Client boot error
« on: May 14, 2015, 05:13:13 PM »
@irongladiator
We had a similar issue with one user. They could not successfully launch the MiCollab Client on one specific computer. The splash screen would appear and then freeze. The client never opened. Turned out that it was actually the Microsoft .NET Framework that was causing the issue.
The user had Microsoft .NET Framework 4.5.3 installed on their system. Uninstalling it and downgrading to Microsoft .NET framework v4.0, as listed in the UCA Quick Reference Guide, half fixed the problem. After installing 4.0, the MiCollab Client would successfully open but it would not accept any login credentials.
We installed Microsoft .NET Framework 4.5.1 on the user's system instead and after that everything started working.
Hope that helps!
LINKS:
Microsoft .NET Framework 4 (Web Installer)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992&displaylang=en
Microsoft .NET Framework 4.5.1 (Web Installer)
http://www.microsoft.com/en-gb/download/details.aspx?id=40773
We had a similar issue with one user. They could not successfully launch the MiCollab Client on one specific computer. The splash screen would appear and then freeze. The client never opened. Turned out that it was actually the Microsoft .NET Framework that was causing the issue.
The user had Microsoft .NET Framework 4.5.3 installed on their system. Uninstalling it and downgrading to Microsoft .NET framework v4.0, as listed in the UCA Quick Reference Guide, half fixed the problem. After installing 4.0, the MiCollab Client would successfully open but it would not accept any login credentials.
We installed Microsoft .NET Framework 4.5.1 on the user's system instead and after that everything started working.
Hope that helps!
LINKS:
Microsoft .NET Framework 4 (Web Installer)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992&displaylang=en
Microsoft .NET Framework 4.5.1 (Web Installer)
http://www.microsoft.com/en-gb/download/details.aspx?id=40773