Messages

1

Mitel MiVoice Business/MCD/3300 / Hotdesk Users/Extensions/Voicemail

« on: December 23, 2022, 09:57:02 AM »

Going thru a new setup in a new office and half of the staff will be hotdesking since they move around a lot.  Can a user be setup to be a hotdesk user without being tied to an extension?  If they cannot , can they have a VM setup?  Any info or documentation help would be awesome.  Thanks

Perry

2

Mitel MiVoice Business/MCD/3300 / Registration Reasons

« on: June 24, 2022, 09:21:04 AM »

We have a issue the past few days where we have about 50 phones reboot all by themselves.  No rhyme or reason since they are on different switches etc.  Looking at the phone system  i can see that the phones lost connection (   Warning   2022/Jun/24   07:25:48   Heartbeat Server   ICP has lost contact with (172.16.20.27 (08-00-0F-8D-BF-58)) then i see from the inventory that most have a Reg Reason or Failed Over or Forced.   Does this sound like a PBX issue??  Any thoughts or comments are welcome.  Thanks

Perry

3

Mitel MiVoice Business/MCD/3300 / One way Comms via SIP

« on: April 28, 2022, 01:54:50 PM »

We have a remote location that is connected via Metro E connection and users are occasionally getting one way communications (Patient can hear them but they cannot hear patient).  After a few seconds the patient disconnects and there is a Message on the display (Cox SIP - which is what are SIP trunks are labeled).  I am trying to find a way to troublshoot and if I had some info on the SIP like IP address I can try to do a packet capture to determine the cause.  Are there any logs for SIP or can i find out what the IP is so I can trace?  Any help is appreciated..  Thanks

4

Mitel Software Applications / MySite Explorer Email Issues

« on: March 29, 2022, 10:37:51 AM »

I have some strange Email issues going on since moving to O365.  In My site explorer we have out server address setup for O365 and I only have one report out or 20 that will send properly.  The rest say FAILED in CCMWEB.  The odd part about this is that we pulled a report from O365 and it shows the emails that were sent and they say delivered.  i know that one of them is lying and not sure which one.  How can a message reach O365 if CCMWeb says the email failed??  Ho can CCMWeb say it failed when i get a report (1) sent to my inbox?  When i look at the mail server settings in MysiteExplorer and Test it it fails also.  But my O365 guys says that it is correct.  Anyone have any thoughts on how to troubleshoot this???  Any help is appreciated.  Thanks

Perry

5

Mitel Software Applications / Purging Old Data fromDatabase

« on: March 18, 2022, 10:57:05 AM »

We are running MiCC version 9.X and that is running on SQL Express.  We appear to be running into the DB size limit and was curious if anyone tried to Purge the DB of old data.  I'm not a DB admin so not sure i'm comfortable trying on my own.  Currently getting error in My site Explorer ALARM 0024 SQL Problem.  Looking at the DB size it says there is 24MB (0%) free Space.  Anyone have an idea how i can get around this???  Any help is appreciated. 

6

Mitel MiVoice Business/MCD/3300 / Re: Voicemail to Email and Reporting

« on: March 17, 2022, 10:46:21 AM »

Gor it!  thanks John

7

Mitel Software Applications / MItel CCMWeb Reporting

« on: March 16, 2022, 11:50:11 AM »

Having an issue with CCMWeb coming up all ZEROS on a lot of reports.  Mostly on the Console attendants we have.  This all started happening this week and nothing really has changed except maybe Windows updates.  If I run a Life Cycle report I can see the data for the extensions that come up zero.  I am trying to run a traffic Analysis report on Attendants.  One thing that i found in MySite Explorer is an alarm that says ALM 0024 - SQL Problem.  Not really seeing anything in the event logs pertaining to SQL.   Anyone have a clue what might be going on?  any help is appreciated.  thanks

Perry

8

Mitel MiVoice Business/MCD/3300 / Voicemail to Email and Reporting

« on: March 16, 2022, 09:25:07 AM »

Good Morning All,

Been going through a lot on Micollab issues the past couple days and thought i could use some help.  Since going to Office 365 VM to email has been down and that has been fixed.  Before O365 all voicemails use to come into the users and the "From" address was Mitel and the attachment was in the VM.  Now it says from the caller ID and the voice message is a link.  Can anyone tell me where that gets changed?  IS that is the COS of the micollab or some other location?  As for the reporting part of this question, the MICC server now shows all zeros for all calls the past few days and not sure why.  I summarized all the data again with no luck.  Any thoughts on either point is appreciated.  Thanks

9

Mitel MiVoice Business/MCD/3300 / Re: Setting up 6910 phone on System

« on: February 14, 2022, 03:15:56 PM »

Set comes up and says Anonymous Not Connected.  i had one in the past that had a menu when you go into the config.  Thought you had to input the TFTP server address and make sure DHCP is set.  I did that and still no go.  Played with it for about an hour before i gave up.  Any thoughts?

10

Mitel MiVoice Business/MCD/3300 / Setting up 6910 phone on System

« on: February 14, 2022, 12:30:49 PM »

We have a few spots that need low profile phones and they are the best fit.  Was curious what needs to be done to set them up on the 3300.  Tried looking in settings and they look ok. DHCP is set, the TFTP server is set.  Not sure what else needs setup since it still doesn't work.  MAC is setup on the extension.  Any help is appreciated.  Thanks

P.

11

Mitel MiVoice Business/MCD/3300 / Re: Call History DB setup

« on: December 23, 2021, 09:02:57 AM »

Anyone have any Postgres DB skills???  It appears that my local network users (same subnet) can connect just fine but my console operators in a branch office cannot send and receive data.  They can connect to the DB but they see NO call history at all, not even their own.  I tried multiple entries in the PG_HBA.CONF file but had no success.  There must some other setting that needs added and i have been at it for 3 days now.  Any help is appreciated.  Thanks

12

Mitel MiVoice Business/MCD/3300 / Re: Call History DB setup

« on: December 21, 2021, 09:58:24 AM »

Thanks guys for the replies.  I seem to have gotten things setup.  In the Mivoice Bus help file there is nothing on setup but after digging I did get the admin Install guide.  Yes i did have to install Postgres DB.  The Mivoice Business Console Admin Help Doc has the entire instructions starting on page 19.  Thanks again for the replies. 

13

Mitel MiVoice Business/MCD/3300 / Call History DB setup

« on: December 20, 2021, 09:03:37 AM »

Hello All,

We have been tasked with setting up the call history in the Mivoice Business Console.  There doesn't seem to be any step by step instructions on doing this.  The help file is pretty vague.   Can someone point me in the right direction?  What DB software, where does it need to be?  Any help is appreciated.  There just doesn't seem to be that much out there about setting things up

Thanks

Perry

14

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business Console Routing and Messages

« on: August 20, 2021, 12:50:17 PM »

Mark,

 I go over that hump that i was trying to.  What i had to do is use a Supervised Transfer to that group to get it to play a message and put the caller on hold music instead of ringing.  That part works great...ALMOST.  Now the issue that pops up with that is, now when a call comes in they hear the message, when the phone rings and we answer it, there is a 5 second delay before the call is connected to the operator console.  This only happens when i have the message in the call flow.  If i take out the message and just do a Blind Transfer it works without delay.  I looks at all teh timers in the COS but nothing sticks out at me.   Anyone know where in Nupoint that delay might be coming from?  The attached file shows the SOURCE box on the console, during the delay and when the call is connected

15

Mitel MiVoice Business/MCD/3300 / MiVoice Business Console Routing and Messages

« on: August 19, 2021, 10:28:50 AM »

We are looking at implementing the MyVoice Business consoles shortly and have some questions.  Currently we use a Call Flow to route calls.

Is there a way to make the calls that come into a certain key on the console play a message then go to hold music?    Currently with Ring Groups when all operators are on the line all calls go to Hold music until it's answered. 

i believe I can play a message, then after the message is done it can be routed to the console keys but not sure if i can make it go to Hold music.  I tried changing the call coverage to a RAD that we currently have a message play every 10 seconds but that did not work.  Any thoughts?