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MiVoice Office 250/Mitel 5000 / Re: DID to DEE not working
« on: May 14, 2015, 11:18:45 AM »
I did, thanks again. I had not thought about the outbound caller id on the CO trunk group as all other calls were working fine.
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MiVoice Office 250/Mitel 5000 / Re: DID to DEE not working
« on: May 14, 2015, 10:46:54 AM »
TE,
The issue has been resolved, for whatever reason(I'm the only one with access to programming) the Calling party number was removed from the CO Trunk Group. I don't understand why it would only affect the DEE dialing out. Found this out working with TELCO and having them watch the trunk, they informed me that the caller id was missing when the DEE initiated the call.
Thank you for all of your assistance.
The issue has been resolved, for whatever reason(I'm the only one with access to programming) the Calling party number was removed from the CO Trunk Group. I don't understand why it would only affect the DEE dialing out. Found this out working with TELCO and having them watch the trunk, they informed me that the caller id was missing when the DEE initiated the call.
Thank you for all of your assistance.
3
MiVoice Office 250/Mitel 5000 / Re: DID to DEE not working
« on: May 14, 2015, 09:54:40 AM »
TE,
I did have a valid 10 digit number in the calling party number no luck, tried 1+area code also.
I did have a valid 10 digit number in the calling party number no luck, tried 1+area code also.
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MiVoice Office 250/Mitel 5000 / Re: DID to DEE not working
« on: May 14, 2015, 06:55:13 AM »
TE,
Thank you for clarifying the PP065 it was driving me crazy not knowing where it was. I have successfully forwarded calls to my cell phone with DEE turned off.
I also want to mention that DEE handoff does not work either.
Thank you,
jakeys
Thank you for clarifying the PP065 it was driving me crazy not knowing where it was. I have successfully forwarded calls to my cell phone with DEE turned off.
I also want to mention that DEE handoff does not work either.
Thank you,
jakeys
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MiVoice Office 250/Mitel 5000 / Re: DID to DEE not working
« on: May 13, 2015, 10:05:04 AM »
TE,
Thank you for taking the time to reply. I have verified Propagate Original Caller ID is off on the CO Trunk Group and the EXT. No luck. I did however notice watching call activity that the EXT in question is trying ot dial out to PP065, I have check all trunk outbound access and cant seem to find PP065 anywhere.
Jakeys
Thank you for taking the time to reply. I have verified Propagate Original Caller ID is off on the CO Trunk Group and the EXT. No luck. I did however notice watching call activity that the EXT in question is trying ot dial out to PP065, I have check all trunk outbound access and cant seem to find PP065 anywhere.
Jakeys
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MiVoice Office 250/Mitel 5000 / DID to DEE not working
« on: May 13, 2015, 08:59:04 AM »
Good day all,
I have a Mitel 5000 HX 6.0 rel 28. Dynamic Express works when a user internally dials an extension it will ring the desk phone then the second destination(cell phone). However we have an 800 number that is being forwarded to one of our DID's by our provider, through Call routing table 1 to the same extension. It fails to ring the cell phone. If I am missing any information that may assist in figuring this out please let me know.
Any help would be greatly appreciated.
Thank you.
Jakeys
I have a Mitel 5000 HX 6.0 rel 28. Dynamic Express works when a user internally dials an extension it will ring the desk phone then the second destination(cell phone). However we have an 800 number that is being forwarded to one of our DID's by our provider, through Call routing table 1 to the same extension. It fails to ring the cell phone. If I am missing any information that may assist in figuring this out please let me know.
Any help would be greatly appreciated.
Thank you.
Jakeys
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