Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 MCD - Teleworker Problems with Draytek 2830

« on: May 08, 2015, 05:49:26 AM »

Yes I understand and see how this could work.

One question - the TW server is on the 10.0.0.x LAN.  Do I need to change it to one of the spare Public IP addresses?

The next point will be remembering how to do this 

2

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 MCD - Teleworker Problems with Draytek 2830

« on: May 07, 2015, 10:23:15 AM »

I'll need to check the remote site and get back to you.

the NAT Open ports - we setup the Ports recommended by Mitel with the WAN Alias pointing directly to the TW Server.

Comment 
WAN Interface ALLWAN1WAN2WAN3
WAN IP xx.xx.xx.101
Local Computer    10.0.0.xx

--------------------------------------------------------------------------------
 Protocol Start Port End Port  Protocol Start Port End Port
1. -----TCP  22 22  2. -----UDP   69 69
3. -----TCP 443 443    4. -----TCP 3998 3999
5. -----TCP 6800 6803   6. -----TCP 6880 6880
7. -----UDP 1024 65535   8. -----UDP 20000 23000
9. -----TCP/UDP 35000 37000  10. -----TCP/UDP    2114 2116

I thought you needed to open the ports on the WAN side to go directly to the Server IP (or that's how I read them)

There are Firewall Filter Rules for the Default Call Filter where I've tried to add the specific UDP ports that are mentioned in the searches about one-way audio for Mitel.

3

Mitel MiVoice Business/MCD/3300 / Re: Information Line no longer working

« on: May 07, 2015, 10:08:14 AM »

Yip that works a treat, thanks.

It did not work initially and Mitel suggested moving it off onto a different circuit.

Went to the Analog Set Assignment and moved from 1 to 2.

Repeated the process with mailbox and extension and works perfectly.

Thanks for your help, Ralph.

4

Mitel MiVoice Business/MCD/3300 / Information Line no longer working

« on: May 06, 2015, 08:22:28 AM »

Got a dept in the school which uses an information line Mailbox to provide messages to Students.

Dept has just reported it is not working and I cannot work out why.

We have a mailbox number set up and assigned to a Dummy mailbox number.

The problem is you can dial the external no. for the information line but it does not allow you to change the message.

Is an Information Line Mailbox amended differently?  It's been over three years since I set this up and cannot remember the steps.

Thanks

5

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 MCD - Teleworker Problems with Draytek 2830

« on: May 06, 2015, 08:18:49 AM »

current SIP ALG is disabled.

6

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 MCD - Teleworker Problems with Draytek 2830

« on: May 05, 2015, 09:52:45 AM »

Model Name  : Vigor2830
Firmware Version  : 3.6.8_sb_2471201
Build Date/Time  : Jan 20 2015 18:24:13

7

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 MCD - Teleworker Problems with Draytek 2830

« on: May 05, 2015, 04:32:58 AM »

Checked SIP and it is turned off - I rechecked and rebooted.

Pings from both ends are fine and responding.  Still only one-way audio/

Anything else I can check?

Thanks

8

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 MCD - Teleworker Problems with Draytek 2830

« on: May 01, 2015, 11:58:53 AM »

The audio is working on the caller to the Teleworker.  There is no Audio on the Teleworker phone.

TW is in Server Gateway mode.

Will try the ping test.

The TNA has been downloaded.  The Load test works as does the Connectivity Test. How do you check the ports open/closed?

Thanks

9

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 MCD - Teleworker Problems with Draytek 2830

« on: May 01, 2015, 11:38:16 AM »

Hi Ralph

Thanks for the response.

we have a 10.0.0.x network and the TW server sits on the network - no seperate Voice network.

The Draytek has a ranger of IP addresses and we use one as an alias to NAT across.

In the FW (Default Call Filter) we have set a filter rule for TW Server to point to the NAT address and to Pass everything.

Thanks

10

Mitel MiVoice Business/MCD/3300 / Mitel 3300 MCD - Teleworker Problems with Draytek 2830

« on: May 01, 2015, 10:03:41 AM »

Hi,

Looking for some assistance with our Mitel 3300 MCD.

We recently moved to a new ISP and were provided with a new Draytek 2830.

Everything is now up and running except for our Teleworker phones at remote sites.  When I say not working that is not strictly accurate.  You can phone from the teleworker phone, the user (internally or externally) can hear you but you cannot hear them.  I've read articles on one way audio but they tend to be SIP issues.

I've been trying to get responses from Draytek as BT (Provider of the Mitel) say everything is working.

I'm a bit of a novice with routers but from what I've read it looks like firewall ports not being opened - I'm fairly sure they are.

All advice welcome.

Thanks