Messages

1

Mitel MiVoice Business/MCD/3300 / Multi Device Ring Group and Mobile (cell) phone voicemail

« on: June 19, 2015, 02:45:41 AM »

We have a number of users who currently run a multi-device group with at least their desk phone and mobile phone within the group. This function works great, the desk phone will ring, then within a few seconds the mobile will ring and the call can be answered.
Where the issue begins is if that person is on their mobile phone and has voicemail. In this instance, the desk phone will start to ring, the mobile carrier then will send the call to its voice mail service and the Mitel system assumes the call has been answered by the mobile and therefor transfers the call to the mobile phone.
Now lets say my mobile phone ran out of battery (common enough issue with an iPhone) and I'm sitting at my desk waiting for a call. My desk phone rings for about half a second, then the call gets "answered" by my mobile phone's voicemail even though I could have answered the call at my desk phone.
The frustrating thing is that in Australia even if I do not have voice mail enabled on my mobile phone, the network provider will answer the call and play a message to state that the phone is switched off or unavailable. Again Mitel will think this is the call was answered.

So the work around I implemented was the answer confirmation COS. This works but it is very annoying. I answer the call, generate a DTMF tone and the call is then transferred to the mobile. Whilst during testing no one had an issue with this (other than it was extremely annoying), once deployed our users have raised this as a safety issue as pressing a button on the phone whilst driving is dangerous. Whilst I have my own opinion about this, I have been instructed to remove all mobiles from the multi device groups until we find a better way of live person detection.

I am wondering if anyone else has come up with a better way of allowing the Mitel to know that a person answered the call vs a pre-recorded message or voicemail system?

2

Mitel Software Applications / UCA - Run feature code on status change

« on: June 01, 2015, 01:02:26 AM »

I am wondering if it is possible to have UCA dial a feature code when changing status? I suspect this may be a development request.

What we are trying to achieve is that a user is marked present or absent in a ring group based on their status. E.g. if I am "out of office" I don't want to be in our helpdesk group. I know that I could use preferential contacts (although these are not working as per a previous forum post I have), but I thought it would be a neater solution to be able to run feature codes as this would give a lot more flexibility than simply routing based on caller ID.

I'm wondering if anyone has been able to achieve this?

Regards

Luke

3

Mitel Software Applications / Re: UCA preferential contacts not working

« on: May 21, 2015, 02:32:42 AM »

Still no go with preferential contacts. I cannot find any COS that might be causing these to not function.
I'm hoping someone has a quick, oh you just need to do this for me.
Regards
Luke

4

Mitel MiVoice Business/MCD/3300 / Re: SIP Paging Speakers

« on: May 21, 2015, 02:30:30 AM »

Ralph,
That sounds like a great solution, I'll have a look at the details shortly. Unfortunately for us, we have some pretty strict procurement policies and would need to purchase through an Australian company (happy to put you in touch with our Mitel vendor if you wish).
We need something kind of now as we didn't know about the paging device limit until after we began the roll out.

Regards

Luke

5

Mitel Software Applications / UCA preferential contacts not working

« on: May 15, 2015, 04:04:15 AM »

I'm currently running a 3300 controller with UCA (MiCollab) v6.0.422.0 and am trying to configure the preferential contacts on a particular status.

Basically I want to be able to forward all calls to voicemail except my team - I still want to receive calls from them.
I know that preferential contacts don't work without "Desk phone" being selected in the "Send my calls to" so I have ticked that.
I then applied a preferential contact rule to "everyone"; send to: Voicemail; condition: immediately. I then tested calling my deskphone and it rings - there is no forward at all.
I have also tried placing a specific extension to divert to another extension as a test, same deal the preferential contacts are ignored.
I suspect that there is a COS somewhere that I have not enabled that is required to allow the preferential contacts but I don't know what it is.

Has anyone else had this issue, or ideally does anyone know how to fix it?

Regards
Luke

6

Mitel MiVoice Business/MCD/3300 / Re: SIP Paging Speakers

« on: May 15, 2015, 03:57:09 AM »

One issue we have en counted and I'm not sure of a work around yet, you cannot add a generic SIP device to a paging group. So we can dial a speaker and it will auto answer, I can page a speaker and it will work, however I cannot page a group of speakers.
I'm currently tested the V3 paging server to see if this will allow me to work around the inability to add the SIP device within a paging group.
Cheers
Luke

7

Mitel Software Applications / Re: UCA and Ring Group...

« on: May 15, 2015, 03:54:26 AM »

Not sure if you still have this issue but there may be a better fix than preferential contacts.
On the controller (I know on the 3300 at least), there is a class of service called "group presence control", you need to make sure this is enabled on each of the COS for each device in your multi-device group.
For example I have a mobile phone in an EHDU COS and my deskphone in a hot desk COS, in order for UCA to be able to mark both devices as absent or present in my multi-device group both these COS need to enable the group presence control.

Cheers
Luke

8

Mitel MiVoice Business/MCD/3300 / Re: SIP Paging Speakers

« on: May 03, 2015, 10:14:23 PM »

Mah437,
We have been trialling CyberData Corporation devices, both the SIP Speaker V2 VoIP Paging RAL 9002 RoHS (this is a ceiling tile speaker) and the VoIP V3 Paging server (a SIP gateway device to analogue audio).
Both are unsupported obviously by Mitel, however I can confirm that both work well as a SIP extension.

So far all our tests have been really good, happy with the audio quality and the volume. The ceiling tile speaker we have is 802.3af POE and has a small internal amplifier that allows you to connect another analogue speaker.
We run the paging server into a 100v amp and run through a PA in our main admin building. This works very well also, but this is only as good as your PA.

As a side note, some of the ceiling tile speakers can be used as a two way intercom.

Regards
Luke

9

Mitel MiVoice Business/MCD/3300 / Re: Nailed It!!!! How to block incoming calls based on caller ID

« on: April 29, 2015, 09:16:34 PM »

Ralph,
Great work! This is something I'm very keen to see as I too have the same requests. The official response has always been it can't be done, so I'm VERY keen to see that it can.

Cheers