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MiVoice Office 250/Mitel 5000 / Re: Call waiting - internal calls
« on: July 24, 2015, 03:30:36 AM »
Ok thanks TE, looks like a doable work around.
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MiVoice Office 250/Mitel 5000 / Call waiting - internal calls
« on: July 23, 2015, 08:47:20 AM »
Quick question as I can't find the flag for it:
Is there a way to turn off Call Waiting on internal calls. If a user is on the phone I do not want another user to camp on and wait for that call to end. Just want to provide an busy tone with no call waiting.
Thanks
Is there a way to turn off Call Waiting on internal calls. If a user is on the phone I do not want another user to camp on and wait for that call to end. Just want to provide an busy tone with no call waiting.
Thanks
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MiVoice Office 250/Mitel 5000 / Re: PS-1 Cost
« on: May 21, 2015, 10:06:37 AM »
Ok thanks for the reply.
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MiVoice Office 250/Mitel 5000 / PS-1 Cost
« on: May 21, 2015, 09:09:08 AM »
Does anyone know the going rate for a PS-1 upgrade? Got a quote from our supplier in the UK but just wanted to check why it's so expensive.....It's more than a new system 
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MiVoice Office 250/Mitel 5000 / Re: ACD Hunt Group
« on: April 29, 2015, 11:29:09 AM »
Unfortunately some agents walk away from their desks while logged in. This then increases calls refused and in turn offers the caller a longer waiting time as the call gets presented to an agent who is not at their desk. The DND would work. How do I do this?
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MiVoice Office 250/Mitel 5000 / Re: ACD Hunt Group
« on: April 29, 2015, 11:05:57 AM »
If an ACD agent can be automatically logged out of an ACD hunt group when they refuse/miss a call.
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MiVoice Office 250/Mitel 5000 / Re: ACD Hunt Group
« on: April 29, 2015, 10:13:16 AM »
I'd also be interested to see if this can be done on a 5000? Know it can be done on the 3300 but unsure if it is possible to do on a 5000.
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MiVoice Office 250/Mitel 5000 / Re: 5000 System Slow - Resource Calculator
« on: April 22, 2015, 09:39:42 AM »
Thanks for the replies guys. Yes we have opened port 5060 to test remote connectivity but it was unsuccessful so will most definitely close any open ports first. Would any attack attempts be logged and retrieved?
The resource calculator is very useful so again thanks for this.
Will report back after I've closed the open ports.
The resource calculator is very useful so again thanks for this.
Will report back after I've closed the open ports.
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MiVoice Office 250/Mitel 5000 / 5000 System Slow - Resource Calculator
« on: April 20, 2015, 05:34:28 AM »
Hi all,
Does anyone have a link to the Mitel system resource calculator? Our system is experiencing slowness at times when answering calls, transferring calls etc etc. While the system is slow the CPU is coasting at 25% so isn't even struggling. We are on version 6.0.10 and have 148 IP keysets, 16 ISDN channels and do not use auto attendant or VM. I've been told we need to get a PS-1 or PEC to resolve but I need to check if this is right?
Thanks in advance
Does anyone have a link to the Mitel system resource calculator? Our system is experiencing slowness at times when answering calls, transferring calls etc etc. While the system is slow the CPU is coasting at 25% so isn't even struggling. We are on version 6.0.10 and have 148 IP keysets, 16 ISDN channels and do not use auto attendant or VM. I've been told we need to get a PS-1 or PEC to resolve but I need to check if this is right?
Thanks in advance
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