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MiVoice Office 250/Mitel 5000 / Getting Dead Air
« on: April 18, 2015, 10:41:22 AM »
I'll start by saying I'm not a 5000 tech.
I was asked to do a cut from a standard T1 to a PRI.
I performed what I thought was a proper backup and began to switch the circuit over. I had the PRI up and running, it was testing good with the new provider, when the customer realized they forgot to port over a few numbers. The new provider aborted the port and I began to try to put things back in place on the T1.
I first discovered by backup of the original system did not take. I attempted to rebuild everything as it was. I have the T1 circuit built with 8 channels, they did not have a full T1, and I have trunks in the group they were using before.
I can't make an outbound call over the T1. When I try an inbound call from the outside I get nothing. No ringing, no call connection, nothing... I checked with the carrier and they say that they still are in possession of the numbers and they can send calls down the line, they say they see them answering. Also when we call in with the PBX attached the call will just get stuck on nothing... when we dial in without the T1 attached, the call disconnects after 15 seconds or so.
Any help would be appreciated.
I was asked to do a cut from a standard T1 to a PRI.
I performed what I thought was a proper backup and began to switch the circuit over. I had the PRI up and running, it was testing good with the new provider, when the customer realized they forgot to port over a few numbers. The new provider aborted the port and I began to try to put things back in place on the T1.
I first discovered by backup of the original system did not take. I attempted to rebuild everything as it was. I have the T1 circuit built with 8 channels, they did not have a full T1, and I have trunks in the group they were using before.
I can't make an outbound call over the T1. When I try an inbound call from the outside I get nothing. No ringing, no call connection, nothing... I checked with the carrier and they say that they still are in possession of the numbers and they can send calls down the line, they say they see them answering. Also when we call in with the PBX attached the call will just get stuck on nothing... when we dial in without the T1 attached, the call disconnects after 15 seconds or so.
Any help would be appreciated.